Eva Lacalle

What is a thank you message? A thank you message, also known as a departure communication, is a simple but powerful way to nurture guest relationships. It’s a note of…

What are hotel guest services? Hotel guest services include all the amenities your hotel offers to enhance a guest’s stay. This can range from the check-in and check-out process to…

What is a hotel report? A hotel report is a document that provides a summary and detailed insights into various aspects of the hotel business, such as operations, performance, and…

10 different types of properties As the saying goes, “Different strokes for different folks.” This couldn’t be truer in the world of lodging. With so many options available, it’s clear…

Why is it important to send check-out messages to your guests? Sending check-out messages is a key part of personalization and shows guests you care. These messages can leave a…

What is hotel occupancy rate? A hotel occupancy rate is a metric that represents the percentage of occupied rooms in your property at any given time. It’s simple to calculate:…

Discover the 10 sectors of the hospitality industry The hospitality industry is centered around delivering outstanding customer experiences across accommodations, food and beverage, tourism, events and conferences, cruises, recreation and…

What is hotel housekeeping?  Hotel housekeeping is all about creating a clean, comfortable, and visually inviting environment for your guests. Housekeeping staff are the backbone of your operations team, ensuring…

Terminology dictionary of the hotel industry The hospitality industry has a lot of terms and hotel slang that are important for all staff to know, no matter what level they…

What is SEO? SEO (Search Engine Optimization) is a set of techniques used to ensure that a website, such as a hotel’s official page, appears among the top results when…