Innovation

Artificial intelligence is changing the way travellers search, compare and book hotels. Guests are now asking questions directly to AI assistants. They want instant answers about prices, room types, availability…

Paradise Resort Gold Coast needed a smarter way to manage guest communication and boost direct bookings while maintaining its signature personalised service. With guests engaging across multiple channels – social media, WhatsApp, web chat, SMS, and email – the resort sought a solution to automate responses, improve efficiency, and maintain its signature personalised service.

The world just shifted, and most of the hospitality industry hasn’t even blinked. OpenAI just launched a browser that can book travel. Not search. Not compare. Book. With Agent Mode,…

Hotels, take a look at this. Google now places WhatsApp front-and-center on mobile search – above Booking, above Expedia, above everything else. Guests can tap, message you instantly, and you…

IHG just disclosed that ancillary services are driving their fee margins to record highs—61.2% in Q4, up 190 basis points year-over-year. Wyndham’s ancillary revenues are growing at 19% while their…

New data from the HotelTechReport 2026 PMS Impact Study reveals a striking operational shift: modern property management systems (PMS) now save many hotels more than 500 hours of labor every year, transforming the hotel management software from a back-office tool into one of the most strategic systems in hospitality.

This article was written by Mauricio Prieto. Click here to read the original article “The only value of forecasters is to make fortune tellers look good” – Warren Buffett Beware.…

This article was written by Lodging Magazine. Click here to read the original article SAN FRANCISCO, California—Canary Technologies announced a global rollout of AI Voice technology with Wyndham Hotels &…

SAN FRANCISCO, CA (December 10, 2025) — Canary Technologies, the award-winning leader in hotel guest management technology, has announced a global roll out of AI Voice technology with Wyndham Hotels & Resorts, the world’s largest hotel franchisor. Thousands of Wyndham franchisees around the world will now take advantage of Canary’s AI Voice technology.

StayFi guest information now flows directly into Boom, enabling immediate AI-driven segmentation, personalization, and outreach. Miami, FL, December 10 2025 — Boom, the world’s first AI-powered property management system (AiPMS), has partnered with…