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What AI is telling travelers about your hotel tonight. And you have no idea
By Tony Loeb, cofounder of 10 minutes hotels Fifteen years ago, hoteliers didn’t see OTAs coming. Not because they were naive, but because the shift was gradual. By the time the warning signs were obvious, a big chunk of control was already gone. Something similar is unfolding right now. But this time, it’s not about distribution. It’s about how your hotel is described, understood and recommended by artificial intelligence. To dig into this, I recently sat down on the 10 minutes hotels podcast with Nicki Graham, Chief Marketing Officer at Cendyn, and Apollos Gause,…
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The RFP Process for Hotel PMS
📋 An RFP (Request for Proposal) is a vital document and process for hotels to acquire services like Property Management Systems (PMS). It outlines the hotel's needs and facilitates comparison of vendors' products, services, and prices. The RFP process includes drafting, reviewing, and distributing the document to pre-qualified vendors who then detail their offerings for evaluation. Various RFP formats exist, with the text-style format recommended for comprehensive analysis. Standard RFP structure and supporting templates are available for download, aiding in the selection and…
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SOCIETIES Vol 5: Google AI Travel, Guerlain, and the Rise of Design Hospitality
The fifth edition of the quarterly publication explores the design, technology, luxury and cultural signals shaping hospitality in 2026 Influence Society, a leading digital marketing agency serving high-end hospitality brands, has released SOCIETIES for Q1 2026, the fifth edition of its editorial intelligence brief for hospitality leaders. The new issue examines the shifts already shaping luxury hospitality, from AI-powered trip planning and AI’s growing role as back-end service infrastructure to the rise of design-led independent hotels and wellness concepts such as the new Guerlain…
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