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Innovation

Two young women take a selfie on a sidewalk; one holds a phone, the other raises her hand in the air, both smiling.

The Hotel Guest Journey No Longer Starts with Google

For years, hospitality marketers built their digital strategies around a familiar assumption: when someone wanted to book a hotel, they opened Google, searched for a destination, compared a handful of properties, and made a decision. That journey still exists, but it’s no longer the only path, or even the most common one. Today’s travelers discover hotels through a growing mix of digital channels. They might save a destination from an Instagram Reel, watch neighborhood tours on TikTok,…

Mergers & Acquisitions

Hotel Operations

Marketing & Revenue Management

Environment, Regulatory and CSR

Hero banner for MEWS: mint background with bold text 'THE HOTEL NEXT DOOR USES MEWS' and a 'BOOK A DEMO' button; right shows a hotel staff handing a card to a guest.

EU Fined Google €460M for Burying Hotel Search Rivals and Hotels Weren’t One of Them, Accor Sells Essendi Stake for €975M, Kempinski Tel Aviv Turned Crisis Into Operating Philosophy

The week's search and distribution thread reaches its most concrete development today: a €460 million fine that restructures Google's hotel search results page, not in hotels' favor. Alongside that, Accor makes its most significant asset move in years, and an HN executive interview delivers one of the more honest accounts of hotel leadership under genuine crisis that has appeared on the…

Hotel Openings