TOP NEWS
MOST POPULAR
SPONSORED POSTS
Shiji spent a year testing AI on its own people before offering it to a single hotel
By Tony Loeb, co-founder of 10 Minutes Hotels When ChatGPT arrived, hotel tech rushed into AI. Everyone wanted to try it, plenty got hooked, and things moved very fast. Looking back, my guest believes a lot of people would have done it differently. That guest is Kevin King, CEO of Shiji International, who joined me on the podcast. Shiji technology is used by more than 91,000 hotels worldwide. So when he tells me the AI race may have started with the wrong question, it’s worth hearing him out. Shiji didn’t jump in. It took the time to “look, listen and learn”, a phrase Kevin comes back…
Share
Why Generative AI Is Finally Changing Revenue Management
For more than a decade, the hotel industry has been doing what it does best when faced with complexity. It added more tools, more dashboards, more data sources. Pickup reports. Pace reports. Competitive sets. Market demand signals. Forecasts layered on forecasts. The promise was clarity. The reality, for many revenue teams, has been the opposite. Data is not the problem. Too much data, without help understanding where to look and why, is. That tension sits at the heart of our latest podcast episode and it also marks an important milestone for us. This episode is the first English…
Share
Monitor your blind spots: Is AI getting your hotel right?
By Rick Posey, Vice President, AI at Cendyn AI is already deciding how travelers see your hotel. Is it getting you right? As AI becomes part of the hotel discovery journey, visibility isn’t enough. Hotels need to know what AI is saying about them, and who it’s sending their way. Everyone has been asking, “Are we in AI search?” But that’s not the only question we should ask. More importantly: “What version of your hotel is AI search presenting?” AI is already shaping first impressions and influencing the shortlist before guests reach your website. With 91% of global travelers using…
Share
LATEST NEWS
- RoomPriceGenie launches Portfolio Calendar to give hotel groups clearer control of revenue performance
- Have Hospitality Trade Shows Gone the Way of the Dodo?, Hotels Choose a Role in Guest Wellbeing, GEO and the Restaurant That Isn’t Recommended
- Cloudbeds and VDA Telkonet partner on smart room integration, with commercial availability planned for Q1 2027
- Bespoke Hotels partners with Aven Hospitality to strengthen reservations and distribution across its UK portfolio
- IDeaS Expands Strategic Relationship with Accor Through Selection of Optix Business Intelligence
- RoomPriceGenie launches Portfolio Calendar to give hotel groups clearer control of revenue performance
- Capital One Travel Looks Beyond Points as Survey Finds Over 70% of Travelers Seek Events or Live Experiences
- Avalora introduces Cross-Platform Guest Intelligence, an AI-powered hotel analytics platform, at The Hospitality Show’s Booth 3910 in Miami Beach
- Introducing Lei Flat, a secret dining ‘apartment’ above a New York’s buzziest wine bar
- Mandarin Oriental Introduces Restaurants, Bars & Experiences Approach, Including 14 Venues at Its Hong Kong Hotel
- Hold the Line: Why Telephony Still Matters in Modern Hotels
- Wyndham and HotelREZ Partner to Add More Than 40 Elegant Hotels to Registry Collection Hotels by Early Next Year
- Waterford Hotel Group Adds Three Hotels to Management Portfolio in New York, Florida and New Hampshire
