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Monitor your blind spots: Is AI getting your hotel right?
By Rick Posey, Vice President, AI at Cendyn AI is already deciding how travelers see your hotel. Is it getting you right? As AI becomes part of the hotel discovery journey, visibility isn’t enough. Hotels need to know what AI is saying about them, and who it’s sending their way. Everyone has been asking, “Are we in AI search?” But that’s not the only question we should ask. More importantly: “What version of your hotel is AI search presenting?” AI is already shaping first impressions and influencing the shortlist before guests reach your website. With 91% of global travelers using…
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Shiji spent a year testing AI on its own people before offering it to a single hotel
By Tony Loeb, co-founder of 10 Minutes Hotels When ChatGPT arrived, hotel tech rushed into AI. Everyone wanted to try it, plenty got hooked, and things moved very fast. Looking back, my guest believes a lot of people would have done it differently. That guest is Kevin King, CEO of Shiji International, who joined me on the podcast. Shiji technology is used by more than 91,000 hotels worldwide. So when he tells me the AI race may have started with the wrong question, it’s worth hearing him out. Shiji didn’t jump in. It took the time to “look, listen and learn”, a phrase Kevin comes back…
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Refinery Hotel Redefines Revenue Management
🏨 Located in Midtown Manhattan, Refinery Hotel, a luxury lifestyle boutique hotel with 197 keys, implemented LodgIQ's revenue management system, enabling Commercial Director Michelle Sharma to transition to a strategic role. The tech-forward hotel is a member of Small Luxury Hotels of the World, known for spacious rooms and a mix of corporate and leisure guests. LodgIQ's automated rate decisions and smart pricing recommendations have led to double-digit growth in RevPAR, $500 premium room deltas, over 40% direct booking contribution, high Net ADR from OTAs with minimal…
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