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Luxury Hotels Shift to Mobile Technology, Eliminating Fixed Workstations for Seamless Guest Services and Staff Flexibility

📱 In luxury hotels, fixed workstations create service inefficiencies. Guests face delays at front desks, restaurants, and spas due to static systems. A shift to mobile, guest-centered service is underway. One luxury group managed over 200 transactions in hours using mobile devices. Modern mobile hardware like Apple’s devices surpasses proprietary systems. This approach enables hardware flexibility, staff empowerment, and guest-focused service, eliminating physical bottlenecks. Hotels are transitioning to mobile to enhance guest experience and operational fluidity.
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The RFP Process for Hotel PMS

📋 An RFP (Request for Proposal) is a vital document and process for hotels to acquire services like Property Management Systems (PMS). It outlines the hotel's needs and facilitates comparison of vendors' products, services, and prices. The RFP process includes drafting, reviewing, and distributing the document to pre-qualified vendors who then detail their offerings for evaluation. Various RFP formats exist, with the text-style format recommended for comprehensive analysis. Standard RFP structure and supporting templates are available for download, aiding in the selection and…
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Tony Loeb standing in front of a brain and a lot of post it notes. Cover image for the podcast with LodgIQ discussing Generative AI in hotels.
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Why Generative AI Is Finally Changing Revenue Management

For more than a decade, the hotel industry has been doing what it does best when faced with complexity. It added more tools, more dashboards, more data sources. Pickup reports. Pace reports. Competitive sets. Market demand signals. Forecasts layered on forecasts. The promise was clarity. The reality, for many revenue teams, has been the opposite. Data is not the problem. Too much data, without help understanding where to look and why, is. That tension sits at the heart of our latest podcast episode and it also marks an important milestone for us. This episode is the first English…
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LATEST NEWS

Airbnb’s hotel bookings are growing exponentially

This article was written by HospitalityOn. Click here to read the original article “The hotel initiative is going significantly better than I expected, and I had high expectations,” said Brian Chesky, CEO and co-founder of Airbnb, commenting on the results. While volumes remain modest — with less than 10% of total bookings still tied to short-term home rentals — the hotel segment is growing three times faster than the home-rental business. “After we began outreach for hotels, we are now…
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Innovation

Two professional women in a beige blazer shake hands in a bright office, with one holding a smartphone and smiling.

Encouraging Employee Innovation Through Brainstorming to Improve Hospitality Organizational Performance

Unlike entrepreneurs, who develop ideas, products, and services to establish independent businesses, intrapreneurs create and develop innovative ideas while remaining employed within an existing organization. Well-known examples of intrapreneurial success can be found at companies such as Google and 3M. In 1985, Gifford Pinchot defined intrapreneuring as the practice of acting like an entrepreneur within an organization by discovering, evaluating, and pursuing new business opportunities…
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Mergers & Acquisitions

Hotel Operations

Marketing & Revenue Management

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Travel Agency Hotel Bookings Surge 11.8% in H1 2026, Outpacing Booking.com and Expedia Growth by Over Double

🏨 Aug 10, 2026: Hotel bookings via travel agencies rose 11.8% in early 2026, while Booking.com and Expedia grew around 5%. A third of GDS hotel bookings now come from high-spending leisure travelers. GDS bookings are restricted by permissions, not price. AI and consumer platforms can't change this system due to entrenched agreements. GDS growth is mostly unnoticed because it lacks…
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Environment, Regulatory and CSR

Aerial view of a resort waterpark with colorful twists slides, a central thatched hut, and a lazy river surrounded by loungers and buildings.

Beyond Occupancy: Building Profit, Purpose, and Legacy in Hospitality

If you ask most hotel owners how their success is measured, their answers tend to focus on familiar indicators: occupancy, RevPAR, margins, and profit growth. Those metrics matter, but they do not tell the whole story. Hospitality is, at its core, a people business. Every interaction, investment, and operational decision ultimately touches three groups: our guests, our Team Members and the…
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