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Innovation

Cvent cover: two staff members discuss documents at a front desk, with the report title 'The State of Trust in an AI-Shaped Hospitality Market'.

Trust wins group business. The data proves it.

Planners are evaluating your venue before you know they exist. Find out what they trust, what they skip, and how AI is changing the shortlist. Planners aren't waiting for a sales call to form their opinion of your venue. If what they find is incomplete, outdated, or generic, trust erodes before your first conversation. The findings come from 900+ event professionals and marketers and cover what builds trust, what breaks it, and how AI is reshaping how planners evaluate venues. Trust…

Mergers & Acquisitions

Hotel Operations

Marketing & Revenue Management

Environment, Regulatory and CSR

Smiling man in a suit and glasses writes on a document at a modern office desk with a laptop nearby.

Behind the Smile: What Really Stresses CEOs and Managing Directors in Hospitality

Ask most people what they picture when they think of a hospitality CEO or Managing Director, and the image is usually the same: someone with money, sitting comfortably above the daily grind, while everyone else does the real work. The staff are seen as the ones running the floor, handling guests, doing the labor. The person at the top is assumed to simply enjoy the returns. It is a…

Hotel Openings