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Why Generative AI Is Finally Changing Revenue Management
For more than a decade, the hotel industry has been doing what it does best when faced with complexity. It added more tools, more dashboards, more data sources. Pickup reports. Pace reports. Competitive sets. Market demand signals. Forecasts layered on forecasts. The promise was clarity. The reality, for many revenue teams, has been the opposite. Data is not the problem. Too much data, without help understanding where to look and why, is. That tension sits at the heart of our latest podcast episode and it also marks an important milestone for us. This episode is the first English…
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The RFP Process for Hotel PMS
📋 An RFP (Request for Proposal) is a vital document and process for hotels to acquire services like Property Management Systems (PMS). It outlines the hotel's needs and facilitates comparison of vendors' products, services, and prices. The RFP process includes drafting, reviewing, and distributing the document to pre-qualified vendors who then detail their offerings for evaluation. Various RFP formats exist, with the text-style format recommended for comprehensive analysis. Standard RFP structure and supporting templates are available for download, aiding in the selection and…
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The visibility game just got serious for hoteliers
For years, hotel marketers knew the rules. Invest in SEO. Optimize your website. Climb the rankings. Win the click. But the game has changed. Here’s why the integration of Wayfinder into Cendyn CMS is the literal game-changer for hotels’ Find, Book, and Grow strategies. Guests are no longer starting every journey on search engines. They’re asking ChatGPT, Gemini, Claude, and Perplexity where to stay, what hotels to consider, and which properties best match their needs. But there’s a problem with this. Most hotels have no idea what AI is saying about them. Imagine stepping onto the…
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LATEST NEWS
- Remington Hospitality Adds Hyatt Regency Long Island to Managed Portfolio
- 2026/27 Federal Per-Diem Update: Growth Returns Following a Year of Stability
- Same Pitch, Different League
- Study Shows AI Rarely Cites Hotel Websites Directly; Trust in AI Results Remains Low at 17-20%
- Sales Leaders Urged to Protect Key Skills as AI Overuse Erodes Critical Thinking in Junior Reps
- Hospitality Industry Shifts Towards Kintsugi-Inspired “Golden Glue” Approach to Enhance Guest Wellness and Transformation
- The Hotel AI Readiness Guide
- 44% of Travelers Use AI for Hotel Bookings; Aven Hospitality Offers Guide to Enhance AI Readiness
- Global Business Travel Spending Projected to Reach Record $1.71 Trillion in 2026, Says GBTA Research
- In college, 7 of us would share one Motel 6 room. Now I stay at all-inclusives for a kid duty break. Same guy. Two very different hotel guests. Every decade changes what a traveler books, and what… | Kin Meng Sio
- #otas #muse | Alexandre JORRE
- Millions of users can now use Duffel to search, book and manage holidays on Muse – the new personal AI agent from Meta
- Marriott International’s CEO and Expedia Group’s CEO took investor questions on AI on the same day, and both landed on the same battleground: getting found. Anthony Capuano, asked at a Bank of… | Andrew Boch
