Hotel Operations

🍸 U.S. tequila consumption dominates globally at 69%, with a 40% sales increase since the pandemic, driven by premiumization. Small-batch tequila offers hotels a chance to boost beverage programs with authentic, sustainable practices like waste minimization and agave byproduct usage. Crafting cocktails with such spirits allows premium pricing. Staff education on tequila production enhances guest experiences, creating lasting impressions and aligning with eco-friendly values. This approach emphasizes care and storytelling, elevating guest satisfaction.

📚 Baby Boomers, Gen X, Millennials, Gen Z, and soon Gen Alpha, coexist in workplaces shaped by diverse social and technological backgrounds. Over the past 3 to 5 years, these generational differences have spurred workplace friction. Leaders often lack training to navigate this diversity, relying on outdated methods that alienate younger professionals. Misinterpretations arise, with behavioral differences seen as deficiencies. Leadership education that bridges this generational gap is essential to foster engagement and reduce turnover, particularly in industries like hospitality.

🍴 In 2025, Youri Sawerschel, founder of Creative Supply, shared five strategies to boost F&B revenue and perceived value at the HOW Festival in Zadar. His strategies include reframing business models and utilizing guest presence as content, derived from working with luxury hospitality clients in Europe and the Middle East.

🏨 Ian Schrager is maintaining control of his boutique hotel brand's identity by partnering with Highgate for operational purposes, without Highgate being a consumer-facing brand. He retains creative ownership while demonstrating that boutique hotels can scale and professionalize while preserving their essence. Schrager, a supporter of BLLA, first spoke at the Boutique Hotel Investment Conference in 2013. His strategy exemplifies founder-led, design-driven, independent hospitality.

🏨 Javier Cano, AGM for The Ritz-Carlton Hotel Company, L.L.C., exemplifies top-tier hospitality leadership at Ritz-Carlton and JW Marriott, LA Live. At 8 a.m., he personally assists at Illy Café, restocking supplies and engaging with staff and guests. During ALIS, Cano and Hotel Manager Jordy Robinson model caring, respectful leadership. The dedication of such leaders inspires and motivates those in the hospitality industry, as highlighted by their support through Forbes Travel Guide.

🛌 Hospitality is evolving beyond efficiency to prioritize human experiences. Lean staffing exposes flaws in operations, revealing that strong communication and leadership are crucial. Guests seek consistency in emotional experiences, not just mechanical precision. Leadership's role is evolving, focusing on emotional intelligence and sustainable practices. Hospitality isn't losing relevance; it's returning to fundamentals, highlighting presence over process. Consistency and connection in service foster guest loyalty and satisfaction. Presence is becoming the new luxury in hospitality.

🏨 Göbel Hotels capitalized on the low season by offering a 10% discount with the Göbel Card to enhance guest loyalty. La Bastide de l'Oliveraie leveraged February festivities to attract visitors. Palladium Hotel Group in Madrid promoted an Extra Perks Package during low demand. Guldsmeden Hotels offered a 50% discount on the third night. The G Hotels Istanbul encouraged longer stays with a "Stay Longer, Save More" offer. AI personalization tools were used to increase bookings and extend stays during low seasons.

📅 THAIFEX - HOREC Asia 2026 takes place from March 11-13 at IMPACT, Muang Thong Thani, focusing on hospitality operational execution. Over 600 brands from 25+ countries participate, including Hoshizaki, UNOX, and Lavazza. New markets: France, the Netherlands, Macao SAR, and Spain. The event features the Xperiential Zone, THAIFEX – HOREC Academy, and competitions like the ASEAN Coffee Roasting Championship. Key additions include the Workshop Zone offering hands-on training with experts. Registration is open.

📰 In Salt Lake City, Utah, the Leading Hotels of the World (LHW) selected Yipy as a preferred provider through the Leading Strategic Sourcing (LSS) program. This collaboration aims to enhance service consistency and individuality across LHW’s global network. Yipy offers platforms to operationalize service excellence, reducing training time and improving guest satisfaction. The LSS program, developed with DayBlink GPO, connects LHW member hotels with value-driven partners in operations, technology, and guest experience.

📡 Shep Hyken highlights common customer service issues, emphasizing that the problem often lies in systems, not personnel. Key issues include hard-to-find contact information, reliance on AI without human agents, lack of self-service options, ineffective self-service, long hold times without call-back options, unreturned messages, and poorly trained representatives. Companies should brainstorm solutions to address these system failures and enhance customer experiences.