Hotel Operations

It happened again: A potential guest landed on your hotel’s website, spent time browsing your room options, checked availability, and even clicked through to your booking engine. But then they left without completing their reservation.

In the fast-paced and ever-evolving world of hospitality, the pressure to "do more with less" has become a universal mantra. But how much more can hotel teams handle? And more importantly, are executives taking a hard look at how much they should be expected to handle?

This article was written by Hospitality Technology. Click here to read the original article RoomKeyPMS is celebrating a remarkable milestone in its long-standing partnership with Lakeview Hotels & Resorts: 20…

In this week’s episode of Hotel Moment, Mandi Graziano, Vice President of Global Accounts for the Hotel Performance Network and a podcaster herself, joins Revinate CMO Karen Stephens to recommend that every hotelier give themselves an audit by taking a look at how they conduct themselves in any business relationship. From contract negotiation to how you show up for your guests, Mandi says it all depends on your Business Bedside Manner™.

This article was written by Hospitality Technology. Click here to read the original article A water leak in a hotel can quickly escalate from a minor maintenance issue to a…

A hotel lobby is a lot like Centre Court at Wimbledon. Both places handle high pressure, manage guest emotions and rely heavily on great teamwork. Wimbledon’s approach to service feels…

Wimbledon is not a hotel. But it understands service better than most.

In hospitality, people are the product. Yet when it comes to planning for future leaders, the industry often drops the ball. According to research, 60% of companies lack any CEO succession plan, and only 14% believe they are doing it effectively. That is not just a talent issue but a strategic risk that can impact guest satisfaction, brand integrity, and operational stability.

Let’s talk about the one metric nobody puts on their dashboard, yet it drives everything and frankly make you go coocoocaca in the head and give you a burn out or gives you a life that you do not need to take holidays from.

These days, every hotel with “multi-purpose” spaces (a horrible word, let’s be honest) and mixed revenue streams calls itself a hybrid concept. But if that’s all it takes, we’re missing the point.