Hotel Operations

Remote learning has become a practical and reliable tool, teaching us anything from how to make a bed to how to organize a closet, all with a few keystrokes or clicks. While remote training offers convenience and flexibility, properties are rediscovering the unmatched value of in-person, onsite training where personalization and hands-on practice support exceptional guest service.

Economic hotels and hostels have entered a new phase where differentiation has become a strategic asset. In an increasingly competitive environment, operators must respond to rapidly evolving customer expectations, balancing…

The opportunity I had recently to watch a program on Massimo Bottura (who happens to quietly resemble our own Monsieur Soler) and his sheer, unadulterated joy for the hospitality industry…

By Stephen Burke, Founder & CEO, RobosizeME In today’s hospitality environment (see our previous article), “do more with less” has become more than a mantra, it’s a structural necessity. Modern…

Here’s what they do not teach you in hospitality schools, and it’s exactly why so many people walk into this industry with zero understanding of what actually creates loyalty, revenue,…

If I started a school of hospitality today, I wouldn’t teach one thing that a robot can memorize or an algorithm can automate. I wouldn’t waste a second on surface…

What words come to mind when one thinks about team building? The premise involves a variety of words that include, collaboration, communication, cooperation, control, relationships, trust, problem solving, employee morale and engagement, building a work community culture, engagement and much more.

Lancaster House Hotel in North Lancashire has agreed a collaboration with physiotherapist Mark Leather to host a new treatment room at its on-site health club as part of plans to…

This article was written by Hospitality Daily Podcast. Click here to read the original article In this solo Thanksgiving episode, Hospitality Daily founder and publisher Josiah Mackenzie reflects on the…

Why do families of 5 bypass hotels more often than smaller families? (Hint: it’s not because they prefer Airbnb.) If you’ve ever travelled as a family of 5, you know…