Hotel Operations

Lancaster House Hotel in North Lancashire has agreed a collaboration with physiotherapist Mark Leather to host a new treatment room at its on-site health club as part of plans to…

This article was written by Hospitality Daily Podcast. Click here to read the original article In this solo Thanksgiving episode, Hospitality Daily founder and publisher Josiah Mackenzie reflects on the…

Why do families of 5 bypass hotels more often than smaller families? (Hint: it’s not because they prefer Airbnb.) If you’ve ever travelled as a family of 5, you know…

This article was written by Hospitality Daily Podcast. Click here to read the original article In this conversation, our guest experience correspondent, Danica Smith, speaks with Matthew Bell, Managing Director…

What are hotel complaints? Hotel complaints occur when hotel guest satisfaction is at a minimum due to something that has gone wrong with their stay or when the hotel experience…

In this week’s episode of Hotel Moment, Jordi Solé, President of UMusic Hospitality and Lifestyle, joins Revinate CMO Karen Stephens to share how music can completely reshape how your hotel approaches personalization, storytelling, and guest connection. It all starts with understanding the emotional journey behind every stay.

This article was written by HospitalityOn. Click here to read the original article Since their creation, the Hospitality Awards have recognised the efforts made at every level to improve hotel…

Experience the Art of Sauna in Paris’ Latin Quarter Now the clocks have gone back, guests at Hôtel Dame des Art in Paris are discovering the warm welcome offered by the hotel’s…

Having worked in the hotel business for over four decades, I know most people think the numbers are the “hard” part of hospitality. There’s a common belief that the financials are best left to professionals who can sort out the complex interplay between the different departments of a hotel. It’s just too challenging and complicated for anyone who didn’t go to accounting school.

How to kill a hotelier (and a hotel). It doesn’t take a scandal. It doesn’t take a crisis. It takes silence. Silence from leaders who never walked the lobby at…