Hotel Operations

🏨 Nearly 65% of U.S. hotels report staffing shortages, with housekeeping facing a 38% deficiency. Rising costs and limited staff force hotels to juggle operations, impacting teams and guest satisfaction. Efficient communication and processes are key to maintaining service and profitability. Amadeus's HotSOS software aids in reducing delays and prioritizing tasks, enhancing performance despite resource constraints. For more effective operations, check Amadeus's Service Optimization solutions.

🏨 New Park Manor, managed by Byron Fiddler, offers Ofsted-rated childcare, family-focused amenities, and dog-friendly facilities. Families enjoy two hours of childcare per night and a daily stay-and-play session. The spa features family-friendly hours and kiddie treatments. Dining options include child-friendly menus and a cinema room with films at 6 p.m. and 8 p.m. The hotel saw success in 2025, increasing the average daily rate and occupancy. Emphasizing personality in recruitment, Luxury Family Hotels supports staff with training and apprenticeships.

🚗 15-year-old started a job in the summer as a car valet at Quality Inn. HR Manager Marcel offered the role with pay at 90 cents/hour plus tips. Teen had no driving license; learned driving in a parking lot for about 4 hours. After crashing a Chrysler at 15 MPH, Marcel fired him. The incident ended his brief stint in hospitality, not revisited until years later at Inn on the Park Hotel.

🐶 In a bid to boost weekend occupancy, London's South Place Hotel embraced a dog-friendly luxury strategy. By treating pets as "Very Important Pets," the hotel offers personalized services for dogs, like plush beds and seasonal menus. This approach led to a rise from zero dogs to 3-5 dog-accompanied room bookings per weekend. The strategy also extends beyond amenities, including staff training for pet interaction, and leveraging SEO and social media for marketing.

🏨 At Mine Hospitality has taken over management of the 73-key Meridian Hotel in Miami Beach's South of Fifth (SoFi) area. This 1930s Art Deco property features a pool and the minibar for dining. Enhancements in operations, service, and revenue management are planned. Matteo Soldatini, CEO of At Mine Hospitality, emphasizes revitalizing underperforming assets. The company currently manages 30 hotels.

🏨 Group business is crucial for lifestyle and luxury hotels' success. Stein Eriksen Lodge in Utah and Raffles Boston emphasize group concierge services for personalized experiences. The Maven Hotel in Denver and Hotel Polaris in Colorado Springs offer distinctive venues. Rancho Bernardo Inn in San Diego champions culinary creativity. The Venetian Las Vegas enhances events with advanced technology. Estate Yountville in Napa Valley and Amrit Ocean Resort in Florida focus on wellness and authentic partnerships for enriched events.