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Hotel Operations

679 posts

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  • 8 min

The Hidden Reality of Hotel General Managers

  • 10minhotel.com
  • 10 April 2026
It is a deceptively simple question, and one that rarely gets a satisfying answer. From the outside, the role appears composed, almost theatrical. A well-dressed figure moving through the lobby,…
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  • 1 min

Columbia Hospitality Expands in Pacific Northwest by Taking Over Operations of Hotel Grand Stark in Portland

  • Swasti Sharma
  • 9 April 2026
🏨 Columbia Hospitality has taken over operations of the 57-room Hotel Grand Stark in Portland, Oregon, effective April 1. The boutique hotel, located near the Oregon Convention Center and Moda Center, was renovated and reopened in 2021. It includes the Little Bitter Bar. Situated in a building over 100 years old, it combines historic and contemporary designs. This acquisition enhances Columbia Hospitality's Pacific Northwest presence, adding to its diverse U.S. portfolio.
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  • 1 min

Independent Hotels Can Boost Profitability and Loyalty by Prioritizing Direct Bookings Over Third-Party Platforms

  • mia@revoptimum.com (Mia Belle Frothingham)
  • 6 April 2026
📈 Independent hotels often lose guest relationships to OTA platforms, limiting long-term loyalty and brand strength. Direct bookings enhance communication, personalized marketing, loyalty program participation, and brand recognition. Prioritizing direct booking strategies, such as offering incentives and improving brand visibility, strengthens guest retention and profitability. Building direct relationships drives sustainable demand and revenue growth. For hotels seeking to reduce OTA dependency, strategic measures are essential. Discover more strategies here: [RevOptimum](https://www.revoptimum.com/ota-independence-direct-revenue-strategy).
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  • 0 min

The Cost of Staying in Unchallenging Environments: Personal Growth Often Suffers in Familiar, Stable Roles

  • 10minhotel.com
  • 6 April 2026
📌 Who? Hospitality professionals. Where? Unspecified locations in the hospitality industry. What? The need for personal and professional growth within one's work environment. How? By assessing whether the current environment contributes to personal development. The hospitality industry evolves rapidly, with shifting standards, guest expectations, and technological advancements. Staying in an unchallenging environment can hinder growth. When the pace and execution in other settings surpass your own, it signals a need for change. The cost isn't time; it's the version of you that you become.
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  • 2 min

Upper House Hong Kong, a 117-Key Property by Swire Hotels, Sets New Standard in Personalized Service

  • 6 April 2026
🏨 Upper House Hong Kong, a two-Michelin-key property, offers personalized service in an intimate setting with 117 keys, including 21 suites and 2 penthouses. Director Edward Tang enhances guest experience by maintaining connections, even visiting past guests. The hotel removes friction through exceptional service like arranging airport transfers and personalized itineraries. Located in a world-class city, it provides a home-like experience with the staff knowing guests by name. Upper House stands apart with its dedication to guest comfort and friendship.
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  • 2 min

Top 5 Design Tips for Making Your Airbnb Stand Out and Increase Guest Appeal

  • 6 April 2026
🏠 Looking to make your Airbnb stand out? Here are 5 design tips: 1) Use a bold color palette to create inviting spaces. 2) Maximize occupancy by repurposing areas, creating workspaces. 3) Invest in quality mattresses and sofas for comfort. 4) Ensure complete WiFi coverage and add SMART TVs. 5) Enhance the experience with art, plants, stocked kitchens, and cozy linens. These touches can boost appeal and potentially increase nightly rates.
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  • 1 min

Hugo Montanari Discusses Leadership and Innovative Hospitality Approach at Rosewood Hong Kong and K11 ARTUS

  • 6 April 2026
🏨 Hugo Montanari, a leader in Hong Kong's luxury hospitality industry, manages Rosewood Hong Kong and K11 ARTUS. Recently, a meeting was held in Hong Kong to explore his "People before Process, Trust before Control" approach, emphasizing the resolution of issues before guests notice them. The discussion highlighted the importance of leadership and belonging in creating the world's best hotel experience. Discover more about this through My Inspire Project and Montanari's insights.
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  • 2 min

Hotel Industry Struggles With Defining Distinctive Luxury Amidst Fast Brand Expansion and Increasing Uniformity

  • 6 April 2026
💰 Luxury hospitality is evolving into a confusing landscape. Hundreds of global sub-brands create overlap and dilute unique experiences. Hotels increasingly feature 60 sqm rooms in business hubs, despite guests often staying just 1-2 nights. Consistency at scale overshadows the effortless service travelers cherish. Industry growth, marked by partnerships and licensing, prompts uniformity, where design choices and uniforms repeat across markets. The focus should shift from more luxury to clarity in offerings.
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  • 0 min

Executive Housekeeper Audrey Goh Leads Resilient Halekulani Team After Pandemic Cuts, Fosters Familial Work Environment

  • 10minhotel.com
  • 6 April 2026
🏨 Audrey Goh, Executive Housekeeper at Halekulani in Honolulu, Hawaii, has served since 1991. The five-star hotel hosts 453 rooms. Audrey leads a team of over 160 housekeepers, crucial to the hotel’s operations. Post-pandemic, the team lost 50 members. Recruitment now emphasizes pride, commitment, and genuine care. New hires often have limited English and no hospitality experience, so training is provided. The team bonds like family, enhancing motivation and performance.
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Upscale Hotels Redefine Minibars as Curated Brand Experiences, Emphasizing Premium and Local Products Over Basic Offerings

  • Automatic
  • 6 April 2026
🛌 Apr 6, 2026: Hotel minibars are evolving in upscale and luxury segments. Hotels are shifting from generic snacks to premium, local products, and integrating wellness and lifestyle items. This change addresses declining usage due to pricing and delivery service competition. Minibars now enhance brand perception and guest experience, balancing revenue with positive brand recall. Emphasizing discovery over convenience, minibars are becoming integral to the guest journey and brand positioning.
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