Hotel Operations

First impressions count. This is my view at the reception of a spa at a five star hotel. The back of a Lenovo monitor and dangling cables. This is a…

This article was written by Hospitality Daily Podcast. Click here to read the original article In this short episode, Craig Poole reflects on what Christmas reveals about leadership in hospitality…

The Philosophy: You Don’t Hire to Grow, You Hire to Buy Back Time One of the biggest takeaways from the book that completely flips the script for hoteliers is this:…

A quick Google search. A Tripadvisor review. A tagged photo on social media. These moments shape expectations and influence booking decisions, often without you even knowing it.

That’s what greets you at reception in a five-star spa. I saw this photo from Holly Joint‘s LinkedIn, she’s not in hospitality, just a guest paying for a luxury experience.…

— But why have I chosen to spend a considerable chunk of my time this year doing all these portraits? It’s not because I finally had the right space (that…

If you work in hospitality, this probably sounds familiar. Every day, your property is being evaluated through reviews you don’t fully control, and reviews shape perception long before a traveler…

Running hotel operations in 2026 will demand tighter coordination, smarter planning, and proactive decision-making across every department. To support your strategy, Otelier built a comprehensive, ready-to-use 2026 Hotel Planning Calendar – designed specifically for hotel operators, finance teams, and commercial leaders.

On Wednesday I had the privilege of listening to Horst Schulze deliver the keynote at the International Luxury Hotel Association (ILHA) event. It was, in a word, a reaffirmation of my own values regarding luxury hospitality leadership.

Why systematic follow-up is becoming essential to converting demand into bookings Dec 18, 2025 Hotels are increasingly discovering that revenue growth is won or lost before a guest ever completes…