Property management systems (PMS), all in one feed. This hub aggregates the latest news, launches and trends around the systems that run hotel operations, curated by 10 Minutes News from trusted sources. Your shortcut to the fast-moving PMS landscape.
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The Battle for the OTA Interface is Starting Again
3 September 2026AI language models are changing how we interact with systems and technology. The point and click model is evolving for the first time in 30 years. This means the battle for the customer interface is back. We went through this when the internet arrived. Before that, discovery happened through travel agents, brochures, hotel brands etc. OTAs mostly won in the point-and-click era of search, filter and bookings. With conversational interfaces things are going to change. Instead of scrolling through 200…
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Pembroke Inn & Cloudbeds: Proof that independence looks good on the bottom line
3 September 2026Tucked into the heart of downtown Toronto, Pembroke Inn is a 52-room independent boutique hotel that offers guests a more personal way to experience the city. Set between the character-filled neighborhoods of Church-Wellesley Village and Cabbagetown, the hotel places Toronto at its guests’ doorstep — from buzzing restaurants, bars, and cultural landmarks to the greenery of nearby Riverdale Farm. With many of the city’s best-known attractions within walking distance and easy access to public transit, Pembroke Inn combines the personality…
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The Importance of the PMS User Experience
3 September 2026A property management system can offer extensive functionality and still make a hotel harder to operate. That matters because the PMS is not simply another application employees occasionally use. For many teams, it is part of the working environment. Reservations, arrivals, departures, room assignments, payments, guest information, inventory, and reporting can all pass through it. As a result, hotel PMS user experience is about more than an intuitive interface. It affects how quickly employees can work, how much support they…
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Your Best Hotel May Just Have the Best Market.
3 September 2026This article was written by Demand Calendar. Click here to read the original article Adel Gouda recently set out twenty rules of hotel revenue management. Most of them work fine within a single hotel run by a competent person. Fourteen stop working across a group, because a group compares, and no two of your hotels count the same way. The cost lands as a promotion you regret, capital in the wrong property, and an acquisition priced against a baseline that…
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Your guest data is a gold mine – are you using it?
2 September 2026Guest data is one of hospitality’s most valuable assets. It’s also one of its most wasted. Most hotels have plenty of data. Booking histories sit in the PMS. Guest preferences live somewhere else. Spa visits, restaurant spend, Wi-Fi logins, OTA interactions and website conversations create even more data points. The problem is that these pieces rarely come together in a way that helps a hotelier do anything useful. That was the focus of the latest episode of Matt Talks Hospitality…
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The Connected Hotel: Building a Technology Stack That Can Evolve
2 September 2026Hotels do not lack technology. The challenge is making that technology work together. Revenue management, CRM, payments, distribution, POS, guest messaging, and mobile applications all compete for a place in the hotel stack. Many are significantly better than the systems they replaced. However, adding better applications does not automatically create a better technology environment. A hotel can have excellent individual systems and still deliver a fragmented experience. Data can be duplicated, employees can move information manually, and guests can encounter…
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Mews POS now live in North America, connecting front desk and F&B on one operating system
2 September 2026[New York, 1 September 2026] – Mews, the operating system for hospitality, today launched Mews POS in the United States and Canada. North American hotels can now run their property management, food and beverage operations and payments on one system – every order, charge and guest interaction connects automatically. Introduced in 2024, Mews POS is already live in more than 20 countries across Europe and APAC. The North America launch supports Mews’ broader strategy to give hoteliers one system that…
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The Importance of the PMS User Experience
2 September 2026This article was written by Shiji Insights. Click here to read the original article A property management system can offer extensive functionality and still make a hotel harder to operate. That matters because the PMS is not simply another application employees occasionally use. For many teams, it is part of the working environment. Reservations, arrivals, departures, room assignments, payments, guest information, inventory, and reporting can all pass through it. As a result, hotel PMS user experience is about more than…
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Room for Improvement: Housekeeping Management Software Enables Teams to Reach New Levels of Efficiency
1 September 2026This article was written by Lodging Magazine. Click here to read the original article Along with revenue management and payments, housekeeping management is among the core hotel functions that is being automated, streamlining both coordination and communication for this vital part of operations. From managing room assignments, cleaning plans, and shift schedules to automatically sending staff alerts and sharing checklists with team members, advanced housekeeping tools within property management systems (PMSs) are centralizing data, improving productivity, and reducing errors, which…
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Aromar Hotels & Restaurants Selects Cloudbeds for Next Phase of Growth and Modernization
1 September 2026SAN DIEGO, CA, & PLATJA D’ARO, SPAIN – September 1, 2026 – Cloudbeds, the hospitality management system built for ambitious hoteliers, today announced that Aromar Hotels & Restaurants has selected Cloudbeds to support the next phase of modernization across its three-property portfolio on Spain’s Costa Brava. The partnership marks the latest step in Aromar’s continued evolution after more than 60 years in Costa Brava hospitality. A family-owned group and pioneer of tourism in the region, Aromar continues to invest in…
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Hotel Tech Companies Need to Spend More Time at Investment Conferences
1 September 2026There’s a famous quote often attributed to Henry Ford: “If I had asked people what they wanted, they would have said faster horses.” Whether he actually said it is almost beside the point. Customers are remarkably good at identifying today’s pain points and wanting tweaked upgrades, but far less adept at imagining tomorrow’s 10x opportunities. Hotel technology vendors and IT directors can easily get caught in this type of feedback loop. We couldn’t help but think about this after attending…
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Customer Lifetime Value (CLV) in Hotels Beyond Booking Revenue
1 September 2026This article was written by Revfine. Click here to read the original article Customer Lifetime Value (CLV) estimates the economic value a customer generates across their full relationship with your hotel, rather than from one reservation. For commercial decisions, CLV is useful only when you calculate it by segment and distinguish lifetime revenue from the contribution the relationship actually produces. Key Takeaways: Customer lifetime value is useful only when hotels measure contribution across repeat relationships, not just cumulative revenue. Calculate…
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Four Revenue Management Rules Need No Data. They Still Break.
1 September 2026This article was written by Demand Calendar. Click here to read the original article Adel Gouda recently set out twenty rules of hotel revenue management, and they do not cost the same to follow. Sixteen of them need something you have to build first: a segment taxonomy that holds across systems, a stored history of on the books by arrival date, acquisition cost joined to every booking, a forecast you can defend. Four need nothing at all, and those four…
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Chatrium Residence Riverside Bangkok Advances Luxury Long-Stay Hospitality with Shiji Daylight PMS
31 August 2026Bangkok, Thailand, August 31, 2026 – Shiji, the global leader in hospitality technology, today announced the successful go-live of Daylight PMS at Chatrium Residence Riverside Bangkok . This milestone marks another important step in Shiji’s partnership with Chatrium Hospitality , equipping the property with a cloud-based, guest-centric platform designed to streamline operations and elevate the experience for long-stay guests and residents. The implementation also includes Shiji’s specialized Apartment Module, enabling the property to efficiently manage extended stays, flexible billing structures,…
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A Day in the Life of a Hotel Finance Team: With vs. Without Fairmas
31 August 2026Every hotel finance team starts the day with the same objective: understand performance, plan ahead, and provide the insights that help the business make better decisions. On paper, the questions seem straightforward. Are budgets on track? Which hotels are outperforming expectations? Where will the portfolio finish at month-end? What actions should be taken today to improve tomorrow’s results? In reality, answering those questions often takes far longer than it should. For many hotels and hotel groups, hotel financial planning still…
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AI Is Killing Software Outsourcing. It May Also Save It
31 August 2026For decades, the economics of outsourced software development were relatively straightforward. If you needed to build more software, you needed more developers. If developers were expensive where you were located, you found them somewhere they weren’t. India, Eastern Europe, Latin America and other technology hubs built enormous industries around a simple economic proposition: talented engineers at a lower cost. The model worked. Extremely well. AI is about to break it. Or perhaps more accurately, AI is about to break the…
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What Is CPOR in Hotels? Why Lower Isn’t Always Better
30 August 2026This article was written by Revfine. Click here to read the original article Cost per Occupied Room (CPOR) measures the average operating cost associated with each hotel room sold. It helps you determine whether room revenue is being converted efficiently into profit, rather than being absorbed by labor, supplies, laundry, amenities, utilities, and other rooms-department costs. Key Takeaways: CPOR measures what servicing one sold room costs, which revenue metrics like RevPAR never show. Divide total room-related operating costs by occupied…
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What Is Guest Acquisition Cost in Hotels? The Hidden Margin
30 August 2026This article was written by Revfine. Click here to read the original article Guest Acquisition Cost (GAC), commonly called Customer Acquisition Cost (CAC), is the total cost a hotel spends to win a booking or a guest, including commissions, advertising, booking fees, and incentives. It matters because room revenue growth means little when the cost of buying that demand climbs faster. Most properties measure only part of it. Key Takeaways: Guest acquisition cost captures every euro spent winning a booking,…
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Stayntouch and Namastay Announce Integration Partnership to Enhance Real-Time Hotel Booking and Data Synchronization
27 August 2026💻 Stayntouch, based in Bethesda, Maryland, announced its integration with Namastay on August 2026. This partnership connects Namastay’s booking engine to Stayntouch’s PMS, facilitating real-time data flow. The integration, used by over 300 properties in 42 countries, aims to minimize OTA commissions and streamline bookings directly on hotel websites. It supports mobile-optimized checkout with secure PCI DSS and GDPR compliance. Executives Frédéric Robles and Reid Webster highlighted its seamless operation and efficiency for hotel teams.
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Understanding RevPAR: Key Metric for Hotel Success in 2026
27 August 2026RevPAR, or Revenue Per Available Room, measures the average revenue a hotel earns per room, whether or not that room is sold, over a given period. You can calculate it two ways, Room Revenue divided by Available Rooms, or ADR multiplied by Occupancy Rate, and both routes return the same figure. What is RevPAR RevPAR […] The post Understanding RevPAR: Key Metric for Hotel Success in 2026 appeared first on RateGain.
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Capital Funds the Next Hotel. Your General Managers Decide It.
27 August 2026This article was written by Demand Calendar. Click here to read the original article Hotel group growth is described as a capital problem. In practice, it is a people problem with a reporting bill attached. Every property you add needs a general manager who can hold an owner relationship, and the industry loses those people faster than it produces them. What follows covers the costs of the shortage to a group, why the reporting layer makes it worse, and three…
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Hotel Room Forecasting: A Complete Guide for Hoteliers 2027
27 August 2026Hotel room forecasting is the practice of predicting future room demand, occupancy and revenue using historical performance, current bookings and outside market signals. It underpins pricing, inventory and staffing decisions across the property, because a hotel room is a perishable product, once a night passes unsold, that revenue is gone permanently and cannot be recovered […] The post Hotel Room Forecasting: A Complete Guide for Hoteliers 2027 appeared first on RateGain.
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Oracle OPERA Cloud PMS Enhances Multi-Property Management for Hospitality Groups with Centralized Control and Local Flexibility
27 August 2026📈 Who? Hotel groups using Oracle OPERA Cloud PMS. What? Manage multiple properties in a single environment. Why? Ensure brand consistency, centralised insights, and efficient operations. How? By using shared guest profiles, optimised inventory, and centralised control with local independence. Where? Across hospitality portfolios. Key Features? Consolidated analytics in occupancy, ADR, RevPAR, and revenue. Benefits? Reduce manual processes, improve revenue strategies, and support business growth with a streamlined platform.
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ExplorUS consolidates six systems into one platform to run hotels, restaurants, retail, camping and marinas across 30 parks nationwide
26 August 2026SAN DIEGO – August 26, 2026 — ExplorUS , one of the leading national and state park concessionaires operating in more than 200 park destinations across the U.S, has selected Cloudbeds, the hospitality management system built for ambitious hoteliers, to streamline its lodging operations and create a more consistent operating model across its portfolio. The move will bring ExplorUS onto a single hospitality platform, consolidating six core lodging technology platforms into a fully unified ecosystem. By connecting locations and data…
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Stayntouch and Namastay Announce Integration to Power Direct, High-Conversion and Mobile-First Bookings for Independent Hotels
26 August 2026Bethesda, MD | Aug. 26, 2026 | Stayntouch , a global leader in cloud hotel property management systems (PMS) and guest-centric technology, today announced a new integration partnership with Namastay , a conversion-optimized direct booking engine transforming hotel direct distribution. The integration connects Namastay’s booking engine directly to the Stayntouch PMS, so reservations, rates and guest data flow between the two systems in real time, giving hotel teams a faster, fully synced path from booking to check-in. The integration is…
