Property management systems (PMS), all in one feed. This hub aggregates the latest news, launches and trends around the systems that run hotel operations, curated by 10 Minutes News from trusted sources. Your shortcut to the fast-moving PMS landscape.
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EU Fined Google €460M for Burying Hotel Search Rivals and Hotels Weren’t One of Them, Accor Sells Essendi Stake for €975M, Kempinski Tel Aviv Turned Crisis Into Operating Philosophy
24 July 2026The week’s search and distribution thread reaches its most concrete development today: a €460 million fine that restructures Google’s hotel search results page, not in hotels’ favor. Alongside that, Accor makes its most significant asset move in years, and an HN executive interview delivers one of the more honest accounts of hotel leadership under genuine crisis that has appeared on the platform this year. The EU Fined Google for Burying Its Rivals in Hotel Search. The Hotel Was Never One…
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Celtic Collection invests in digital transformation
24 July 2026As part of this episode recorded at Hoteliers’ Voice Stratford-Upon-Avon edition of the roundtable roadshow, Declan Bloomer, Head of Systems and Support, Celtic Collection shares his experience of digital transformation and how they went about it to identify the right people and right technology. Celtic Collection discuss new technologies, cloud migration, and the role of digital strategy in achieving operational success. Also featuring: Harpreet Saluja, owner of Kings Court Hotel shares his experience of taking over the property as we…
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Mews appoints Kirupa Pushparaj as Chief Legal Officer to lead legal and compliance strategy at global scale
24 July 2026[New York – 23 July 2026] – Mews , the operating system for hospitality, has announced the appointment of Kirupa Pushparaj as Chief Legal Officer (CLO). Pushparaj brings more than two decades of legal and engineering experience across fintech, AI, crypto, and consumer technology, and joins Mews at a pivotal moment as the company continues to scale its payments infrastructure across 85+ countries and deepens its position as hospitality’s operating system. Pushparaj reports to Richard Valtr, founder of Mews, and…
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Who Controls the Controls?
24 July 2026Last week two of the industry’s most trusted names — OpenAI and Hugging Face — found themselves on either side of a security incident that had nothing to do with a hacker in a hoodie. During an internal evaluation of advanced cyber capabilities, a combination of OpenAI models, run with reduced safety refusals in order to measure how far they could go, chained together vulnerabilities in OpenAI’s own research environment and reached into Hugging Face’s production infrastructure. OpenAI’s security team…
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US Hotel Development Pipeline Projects 832 New Openings by 2028, Indicating 1.5% Supply Growth Rate
23 July 2026📈 US pipeline projects 832 hotel openings in 2028, a 1.5% supply growth rate. Canada saw a 3.5% occupancy drop in June 2026, despite ADR rising 5.4% to CAD 252.63. Cloudbeds launched real-time reporting via Insights. Hoteza and Shiji Daylight PMS integrated to streamline hotel desk operations. Wyndham Rewards ranked top for 2026-2027. Eduardo Schutte appointed SVP at Hyatt. Songtsam opened a new retreat in Kunming, and $10 million renovations completed at Franklin Marriott Cool Springs.
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AI Automation in Hotels Focuses on Incremental Improvements, Not Overhauls, for Immediate Staff and Guest Benefits
23 July 2026💻 AI’s role in hotel industry operations is evolving. Referral traffic to hotel websites via AI platforms surged by over 50%. Instead of rethinking systems entirely, AI is used to automate existing workflows, like guest upgrades, improving efficiency. Anthony Capuano’s Cannes appearance highlights hotels’ interest in ad revenue, inspired by Amazon. Visa Destinations launched in 10 cities, integrating hotels. TikTok GO’s success in China showcases potential e-commerce growth. AI’s incremental changes are reshaping hospitality tech.
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Cloudbeds launches Insights, setting a new standard for real-time hotel reporting and enterprise data access
23 July 2026SAN DIEGO — Cloudbeds, the hospitality management system built for ambitious hoteliers, today introduced Cloudbeds Insights , a new reporting and data intelligence product designed to give large hotel groups and multi-property operators greater control over how they access, analyze, and use data across their business. Unlike reporting tools that sit outside a hotel’s core operating platform, Cloudbeds Insights is built directly into Cloudbeds and works from the same real-time data used to run daily operations. Hotel groups can monitor…
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Is convenience putting hotel guests at risk?
23 July 2026It’s late. A guest returns to the hotel after dinner and realises they’ve misplaced their key card. No problem. They walk to reception, explain the situation, and ask for a replacement card. Within seconds, they get one. It’s how modern hotels are designed to work. Fast. Frictionless. Convenient. But what happens when convenience creates risk? The Travelodge case that recently came to light – when a man sexually assaulted a woman after he was given a key card and her…
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Hoteza and Shiji Daylight PMS Eliminate Manual Front-Desk Work Through New Two-Way Integration
23 July 2026Hoteza has launched a two-way integration with Shiji Daylight PMS designed to reduce manual work across hotel operations and improve the flow of information between guest-facing services and property management. Hotel teams often work across multiple systems throughout the day. Reservation data lives in the PMS, guest communication occurs elsewhere, and service requests flow through separate channels. Keeping information aligned can require significant administrative effort, particularly during high-occupancy periods. The new integration enables Hoteza and Daylight PMS to exchange information…
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AI-Driven Interfaces Replace Traditional Search as Hotels Aim for Recommendability Over SEO Rankings by 2026
22 July 2026🏨 AI is essential in hotels by 2026, shifting focus from SEO to data consistency for recommendation. The 2026 World Cup analysis shows cities with limited hotel supply saw high ADR gains, while dynamic pricing outperformed static rates. The Gallivant, East Sussex, highlights small hotels’ tech advantages due to agility. Amsterdam’s city tax may hit 20% by 2031. Sunborn London cut check-in time from 8 to 1 minute. Winnow aims to prevent over $1 billion in food waste globally.
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How AI gives hotel leadership a strategic command center: briefings, training, and sustainability
22 July 2026Ask any general manager (GM) what they do on Monday morning, and their answer usually involves digging through 15 spreadsheets from finance, operations, and sales to piece together what happened over the weekend. By the time they have a clear picture, half the morning is gone—and the insights are probably already stale. This is dashboard fatigue in action. Hotels generate massive amounts of data every second, but for the people who need to make decisions, more data has paradoxically made…
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The Camry Guest Experience
22 July 2026The trigger Two AI model launches, forty-eight hours apart, are the reason for this paper. On 15 July 2026, Mira Murati’s Thinking Machines Lab released Inkling, a 975-billion-parameter open-weight model. The company said outright it isn’t the strongest model on the market — the pitch is that enterprises would rather own and fine-tune a good model than rent a great one. A day later, China’s Moonshot AI released Kimi K3, a 2.8-trillion-parameter open-weight system that independent evaluators ranked close to,…
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2026 Is Not About Adding AI to Hotels
22 July 2026Most hotel leaders will look back at 2026 and realize it was the year the rules changed without an announcement. There will be no single launch moment. No dramatic platform reveals that forces everyone to scramble. No overnight collapse of the systems hotels depend on today. What will happen instead is slower and more dangerous. The assumptions that shaped how hotels attracted demand, converted guests, and operated day to day will stop being true, one by one, until the old…
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Hudini Announces Partnership With Nobu Hotels
21 July 2026This article was written by Lodging Magazine. Click here to read the original article Photo Credit: Nobu Hotels Hudini announced that it has entered into an agreement with Nobu Hotels to deploy its Staff Connect digital check-in solution across the brand’s global portfolio of luxury lifestyle hotels. Staff Connect is designed to empower front desk teams with an efficient check-in workflow while enabling a more personalized and welcoming experience for guests. Partnership Details Hudini’s Staff Connect eliminates up to 90…
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Alexa MGMT Selects Mews to Manage Operations for Six Texas Boutique Hotels, Starting August 2026
21 July 2026🏨 [Dallas, 21 July 2026] – Alexa MGMT selects Mews to streamline operations for its six boutique hotels in Texas. Beginning with the Holland Hotel in Alpine in August 2026, the rollout aims for completion within six months. Mews will automate payment processes and provide centralized management. Alexa MGMT, headquartered in Austin, focuses on boutique and historic properties. Mews, a hospitality operating system, supports 15,000 customers across 85 countries, enhancing guest experiences through automation.
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Motel One and dailypoint™ expand strategic collaboration
21 July 2026The Motel One Group and dailypoint™ have expanded the scope of their existing agreement to additional areas including Customer Relationship Management (CRM) , Customer Data Platform (CDP) and B2B Sales. Additionally, the software company based in Munich has carried out the technical migration of Motel One 110 properties systems to Oracle Opera Cloud, the hotel group Property Management solution, to connect them to dailypoint’s CDP through the Oracle Hospitality Integration Platform (OHIP). The cornerstone of the expanded collaboration is Motel…
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Recognising hospitality vs hotel admin
21 July 2026The front desk at Kenilworth was handling a high volume of guest requests that had nothing to do with hospitality. The cost was not just operational, it was cultural. Staff felt like a switchboard, not a team. Joined by Nick Rubin Chief Strategy Officer at BGAM Hospitality and Daniel Ojeme Co-founder, CEO and CTO of Eccobell Limited, in this episode we look at How to recognise pain points in team morale Identifying hospitality vs administrative tasks Utilising tech to support…
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Hotel CIOs and PMS CEOs Split on Cost Versus Guest Experience, Wholesale Channels Quietly Reroute Your Rooms
20 July 2026Monday is a technology-heavy start to the week, anchored by a Hospitality Net original that put the people who buy hotel technology and the people who build it in one room. The themes it surfaced, cost versus experience, who owns the data, and how hard it still is to integrate, run through much of the day’s other coverage. There is deal news too, from Riyadh to Cairo to Greater China. Inside the room where PMS chiefs and hotel CIOs spoke…
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Cloudbeds Challenges Traditional PMS, Advocates for Unified Data Model and AI Integration in Hospitality Management
20 July 2026💻 Josh Graham, Cloudbeds’ head of market development, argues that traditional Property Management Systems (PMS) are outdated. He suggests that unified data models are essential and highlights Cloudbeds’ integrated platform approach. At HITEC, he proposed staging a funeral for traditional PMS. With over 350 PMS systems globally, many are fragmented due to localization needs. Cloudbeds’ AI, Signals, focuses on revenue intelligence, connecting marketing and revenue systems. Graham believes AI rewards context, making it the perfect time for independent hotels.
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Fixing Connected Friction: How to Integrate Your PMS, RMS, and CRS Flawlessly
20 July 2026This article was written by Revoptimum. Click here to read the original article Introduction: The Invisible Cost of System Disconnects In the modern digital hotel landscape, operational success relies entirely on data speed. A customer browsing an accommodation option on the other side of the world expects to see identical pricing, true inventory availability, and instant booking confirmation whether they are searching via an OTA, a corporate GDS portal, or your official brand website. Behind the scenes, this seamless guest…
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5 Ways Manual Hotel Key Control is Quietly Eroding Your Bottom Line
20 July 2026This article was written by Lodging Magazine. Click here to read the original article A J.D. Power study published by the Cornell Center for Hospitality Research found that U.S. hotel guests grow measurably less satisfied once front-desk wait times exceed five minutes. A similar delay plays out every morning at the back of house, where housekeeping and engineering staff wait in line to sign physical keys in and out of a paper logbook. Most operators treat that delay as a…
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Hudini partners with Nobu Hotels to digitise guest check-in across luxury hotel portfolio
20 July 202620 June 2026 : Hudini , a leader in digital transformation solutions for the hospitality industry, has entered into an agreement with Nobu Hotels to deploy its Staff Connect digital check-in solution across the brand’s global portfolio of luxury lifestyle hotels. The collaboration reflects Nobu Hotels’ commitment to elevating the guest arrival experience through a seamless and digitally enabled check-in journey. Staff Connect is designed to empower front desk teams with an efficient check-in workflow while enabling a more personalised…
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Multi-Channel Distribution Strategy for Independent Hotels
20 July 2026This post was originally published on this site. Mastering a Balanced Mix For independent hotels, distribution is a double-edged sword. On one hand, global visibility has never been easier to attain. On the other, the cost of that visibility can quickly erode your profitability. As a hotel revenue management consulting firm, we see many independent properties fall into the trap of “lazy distribution”—relying on one or two dominant Online Travel Agencies (OTAs) to fill 70% or more of their rooms.…
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Hostaway fuels its next phase of growth by expanding leadership team with three strategic executive appointments
20 July 2026New Chief Marketing Officer, Chief Financial Officer, and Chief Product Officer join Hostaway as the company enters its next phase of global growth. Toronto, CA, 20 July 2026 — Hostaway, the leading AI-driven vacation rental property management software (PMS), today announced the appointment of three senior executives to its leadership team. These strategic hires come as the company enters its next phase of scaling, following a milestone year in 2025 where it became the first vacation rental management software unicorn. Joining…
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The Big PMS Debate: a closed-door discussion between the world’s leading PMS CEOs and hotel CIOs
20 July 2026It does not happen often that the people who run hotel technology and the people who build it sit in one room and talk openly. They usually meet across a sales table. This session was made to take that away. It ran on the sidelines of HITEC in San Antonio, which is part of why it was possible at all. It brought together operators and suppliers who are based across different regions of the world and are rarely in the…
