Property management systems (PMS), all in one feed. This hub aggregates the latest news, launches and trends around the systems that run hotel operations, curated by 10 Minutes News from trusted sources. Your shortcut to the fast-moving PMS landscape.
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Boutique Hotels Urged to Integrate Technology Systems for Improved Guest Experience and Operational Efficiency, Says Nomadix Inc.
23 September 2026🏨 Boutique hotels and luxury resorts must deliver quality experiences despite limited resources. Individual tech solutions like EMS, digital keys, and Wi-Fi often lead to operational silos. Integrated systems enhance guest experiences and operational efficiency. Reliable connectivity supports digital and energy solutions, reducing manual tasks and cutting costs. Nomadix, a trusted supplier for over 25 years, offers scalable Wi-Fi solutions in 150+ countries, enabling properties to seamlessly connect and manage guest experiences.
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Stayntouch Completes PMS Migration for Imperial London Hotels, Including 1,379-Room Royal National Hotel
23 September 2026🏨 On September 23, 2026, Stayntouch completed a PMS migration across Imperial London Hotels, including the 1,379-room Royal National Hotel—the largest in Western Europe. The migration covered seven properties in Bloomsbury, London, enhancing operations and guest services. Self-service kiosks and digital check-ins were part of the innovation. The process was phased without disruption, proving Stayntouch’s capacity to manage large-scale operations. Neil Braude, COO, emphasized the collaborative success with Stayntouch in this technological upgrade.
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Why Hotels Are Stuck in AI “Pilot Purgatory”
23 September 2026This article was written by Lodging Magazine. Click here to read the original article Hotels are investing significant time and resources in artificial intelligence, yet many are still struggling to move from experimentation to widespread operational use. The challenge facing many hotel groups today is no longer access to AI. It is developing enough confidence in the technology, data, and governance behind it to allow AI to influence real commercial decisions at scale. As a result, many organizations find themselves…
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Lighthouse Reports 21% RevPAR Increase for Hotels Switching to Dynamic Pricing from Static Pricing
23 September 2026💰 Most independent hotels thrive with dynamic pricing, which adjusts rates based on real-time data, preventing missed opportunities and boosting competitiveness. Static pricing sets fixed rates, leading to potential revenue loss during demand fluctuations. Dynamic pricing tools, costing around €100/month, offer an ROI over 50 times the subscription cost and can increase RevPAR by 21%. While some hotels combine both strategies, dynamic pricing generally offers better adaptability in the hospitality market.
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Amadeus Research Shows 74% of Travelers Expect Personalization, Urging Hotels to Adopt Attribute-Based Selling
23 September 2026💻 Florencia Cueto Pedrotti, Director of Global Engagement & Sales Enablement at Shiji, and Javier Campo, SVP Europe at Amadeus, discussed hotel digital merchandising and attribute-based selling. Amadeus research highlights that 74% of travelers expect personalization. Currently, airlines earn 15-20% of revenue from ancillaries, while hotels earn 3-5%. Javier emphasizes the need for dynamic systems to deliver personalized offers, with a focus on strategy first. The transformation is expected within the next 24 months.
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Beaumier Hotels Enhance Guest Experience Across Europe with Canary Technologies’ Mobile Check-In and Streamlined Payment Solutions
23 September 2026💻 Beaumier hotels in Europe improved guest experience using Canary Technologies. Guest interactions became seamless with mobile-first check-ins. Enhanced data collection boosted direct communication, and simplified deposit processes saved time. At Grand Hotel Belvedere, staff optimized logistics using guests’ expected arrival times. Beaumier found a partner in Canary, supporting international growth and technology integration. Canary Technologies, serving over 20,000 hotels in 100+ countries, is renowned for its AI-powered Guest Management Platform, simplifying operations and enhancing guest experiences.
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Cloudbeds and Oolio Partner to Integrate Hospitality Management and POS Systems Across 22,000 Australian Venues
23 September 2026📅 September 23, 2026, Cloudbeds announced a partnership with Oolio in San Diego and Sydney, connecting 22,000+ Australian venues. The integration links Cloudbeds’ hospitality management with Oolio’s Bepoz, Swiftpos, and Idealpos systems, enhancing guest activity and revenue management. Operators benefit from decreased billing errors and manual processing, supporting multiple venue operations. This partnership extends Cloudbeds’ reach within Australia, simplifying complex hospitality management without added complexity for teams.
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Ireckonu Urges Hotels to Unify Guest Data as 20% Re-Engagement Opportunity Goes Uncaptured, Study Reveals
23 September 2026📱 September 27, 2026, marks World Tourism Day, focusing on “Digital Agenda and Artificial Intelligence to Redesign Tourism”. Ireckonu’s study reveals hotels miss re-engaging 20% of guests due to fragmented data, with only 28% of guest activity recorded at booking. Operational areas account for 22% of transactions. Ireckonu, led by VP Sales Hanna Schiller, advocates unifying guest data through AI for personalized experiences, improving recognition, and boosting loyalty and revenue. World Tourism Day, initiated in 1980 by the UN, highlights…
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Aphy Launches AI Platform to Automate Back-Office Operations for Independent Hotels, Enhancing Efficiency and Human Hospitality
23 September 2026💻 Aphy, founded in Switzerland, introduces an AI platform catering to independent hotels, seamlessly integrating with existing systems like PMS and channel managers. It autonomously handles reservation, payment, and commission checks, alongside inbox management. This reduces manual work, freeing hotel staff to focus on personalized hospitality. Built under European data protection standards, Aphy is hosted in Europe. Contact Oliver Hartmann for demos, or visit Aphy’s website. Pedro Moreira, CEO, leads this innovation.
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Agilysys Expands Technology Ecosystem at Angel of the Winds Casino, Boosting Bookings and Improving Guest Experience
22 September 2026🚀 September 22, 2026, Arlington, WA: Angel of the Winds Casino Resort upgraded its tech with Agilysys. The resort, featuring a 125-room hotel, 6 restaurants, and 5 bars, saw increased bookings and reduced check-in lines via self-service kiosks. Agilysys’ systems enhanced guest experience by supporting F&B orders from anywhere, with improved POS speed and efficiency. Staff training required just one day, and guests can now view six months of availability online.
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Sloan Dean’s AI Hospitality Group Develops AI-Native Hotel Operations Model at Ameswell, Marina del Rey, Hotel Hermosa
22 September 2026💻 In September 2026, Sloan Dean, at AI Hospitality Group, rethinks hotel operations using AI tools at Ameswell Hotel, Marina del Rey Hotel, and Hotel Hermosa. AI’s role includes recruiting, sales inquiries, and inventory management. AI Hospitality Group aligns compensation with performance via profit sharing. Sloan describes an operating system called “the pulse” that connects to various hotel systems for data aggregation, enhancing daily operations. The model emphasizes fewer employees and higher efficiency, potentially increasing pay for roles like GM…
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HotelMinder Launches Tech Index and 2027 Experts’ Choice Awards to Enhance Hotel Technology Evaluation
22 September 2026💻 Dublin, Ireland – On September 22, 2026, HotelMinder launched the HotelMinder Tech Index, an expert-led evaluation system for hotel tech solutions, replacing traditional ratings. The 2027 Experts’ Choice Awards, recognizing various tech solutions for specific hotel segments, was also announced. Rankings combine expert reviews, hotelier feedback, and AI market signals. The review period ends on October 16, 2026, with winners revealed in November. For more details, contact Jennifer Nagy at +33 7 49 78 00 21.
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LHS Acquires Majority Stake in Viato to Expand European Hospitality Technology Ecosystem and Marketing-Tech Platform
22 September 2026💰 On September 17, LHS Leading Hospitality Solutions, supported by Elvaston Capital Management and Dolomites Invest GmbH, announced acquiring a majority stake in Viato, a Freiburg-based hospitality software company. Viato, serving around 2,000 customers in Germany, Austria, and Switzerland, enhances LHS’s digital and direct booking capabilities in the hospitality industry. This move strengthens LHS’s presence in the European market, particularly benefiting the Brandnamic Unlimited Marketing-Tech platform in South Tyrol.
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New Framework for Hotels Focuses on Guest Profiles, Revenue Share, and Acquisition Costs to Enhance Profitability
22 September 2026🏨 Hotel market segmentation struggles to identify guests’ purpose despite categorizing bookings into corporate, group, and other segments. Profiling focuses on guest needs instead of demographics, with two Ideal Guest Profiles recommended. Key metrics are guest profile revenue share and acquisition cost, with the latter ideally at 15-25% of room revenue. A 200-room hotel at 70% occupancy can generate €9.2M annually, spending €1.8M on marketing. Mismatched guests increase costs, as the most expensive error is targeting the wrong audience.
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Pricepoint Named Key Sponsor for 2026 Hotel Owner Conference in London, Emphasizing AI Revenue Management Solutions
21 September 2026📈 Pricepoint, an AI revenue management platform, becomes a Key Sponsor for the Hotel Owner Conference on November 3, 2026, at Prince Philip House, London. Pricepoint’s technology allows hotels to increase revenues by up to 27% using dynamic pricing. The conference gathers senior hospitality figures to discuss strategy and technology integration amidst rising costs. Pricepoint’s tools integrate with major systems like Mews and Oracle, offering seamless automated pricing.
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HotelStride launches focused route optimization for hotel houseman operations
21 September 2026The browser-based system preserves self-claim workflows while calculating pickup-and-delivery routes from live property conditions. SEONGNAM, Republic of Korea – HotelStride, a focused hotel-operations product developed by Primary System, is now available as self-service SaaS for hotels worldwide and as a commissioned deployment for Korean properties. It connects Front or CCS order entry with a Houseman self-claim queue, then calculates one pickup-and-delivery route across the orders each Houseman has accepted. The product addresses a narrow operational gap. When several guest-room requests…
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Bookboost Analysis Shows Guests With Ten or More Stays Generate 18 Times More Revenue Than First-Time Guests
20 September 2026💸 In a Bookboost analysis of over 6 million European hotel guest records, guests with 10+ stays averaged €5,000 in revenue, while one-stay guests averaged €284—a 18x difference. From 2024-2026, the study of 7,556 frequent guests revealed only 0.4% of guests generated 3.7% of revenue. Directly acquired guests in the 10+ tier earned 3x more than OTA-acquired ones. Business guests averaged €4,600 CLV, compared to leisure guests at €1,900.
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Hapi and Upgrade Partnership Enables Thousands of Hotels to Adopt Flex Pay’s Buy Now, Pay Later Solution
18 September 2026💳 In September 2026, Hapi announced a partnership in Miami, Florida, with Upgrade to integrate Flex Pay, a buy now, pay later (BNPL) solution, into hotel payment systems. This initiative, deployed across thousands of hotels, reduces VCC mishandling and streamlines payment processes. Hapi’s API automates payment data flow, eliminating custom integrations. The partnership aims to enhance payment flexibility, supporting evolving traveler expectations and simplifying hotel booking systems.
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Chinese AI Hotel Booking Orders Surge 800% Year-on-Year During Spring Festival 2026 Through Smartphone Integration
18 September 2026🚩 Chinese AI platforms achieved 800% growth in hotel bookings during the Spring Festival in 2026, leveraging smartphone AI assistants from Huawei, Xiaomi, OPPO, and Honor. U.S. hotel RevPAR fell 6.2% for the week ending September 12 due to a calendar shift, ending a 21-week growth streak. Hotel technology friction costs include data re-entry and disconnection issues, impacting staff efficiency. Highgate entered the Greek market by acquiring the Zafolia Hotel Athens. RLA Global suggests transforming hotel gyms into wellness hubs…
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Calistoga Spa Hot Springs Adopts Mews Operating System, Enhancing Guest Experience with On-Site Onboarding and New Technologies
18 September 2026🏖 [Dallas, 17 September 2026] – Calistoga Spa Hot Springs in Napa Valley, California, partnered with Mews, a hospitality operating system, after 20+ years on a different platform. The resort, operated by the same owners since the 1960s, boasts four geothermal pools and volcanic ash mud baths. With 57 rooms, they’ve adopted Mews PMS and RMS, and plan to integrate Mews Guest Messaging. Around 50% of guests now check in online, streamlining the arrival process.
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Hospitable Launches Split Payments Feature for Vrbo and Direct Bookings, Streamlining Revenue Sharing for US Users
18 September 2026💵 Hospitable launched a new split payments capability for property managers, facilitating revenue sharing on Vrbo and direct bookings. Available since September 2026, this tool simplifies revenue division at check-in, eliminating manual processes. Previously, only Airbnb supported such payments. Split Payouts work through Hospitable’s Mogul plan with US bank accounts, expanding to the UK soon. CEO Pierre-Camille Hamana highlighted its efficiency for professional property managers using multiple distribution channels.
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Tambourine, Aven, and Oracle Launch New Booking Engines to Enhance Hotel Direct Booking Efficiency and Conversion Rates
17 September 2026🏨 Maverick Hotels & Restaurants, led by CEO Robert Habeeb, operates 50 hotels and supports the shift to AI-driven booking systems. Marriott International’s CEO, Anthony Capuano, notes AI’s impact on travel booking. Tambourine’s new platform, Tambourine One, doubles desktop and nearly triples mobile conversion rates across 50 hotels. Aven Hospitality’s new booking engine increased revenue by over 30% in one month for Navarino Services. Oracle Hospitality’s OPERA Cloud engine integrates rates and inventory data, targeting independent hotels.
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Ontology for Hotels, what does it mean?
17 September 2026I recently wrote about preparing for AI that hotels should build the infrastructure to prepare for it. There is a layer to this that I think will become increasingly important: ontology. It’s the latest AI-buzzword so I figured let’s try to decrypt it for a hotel. The word isn’t new, it comes from the Greek words “onto-” meaning “being” or “existence,” and “-logy” meaning “study of.” It was first used in philosophy to talk about the study of existence, and now…
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Fragmented Hotel Technology Systems Impact Staff Efficiency and Revenue, Highlighting Need for Operational Change
17 September 2026📈 Hotels with 200 rooms at 70% occupancy and an average daily rate of $162 achieve room revenue of $8.29 million annually. American Liberty Hospitality saw service speeds rise by 10–20% with mobile point-of-sale workflows. Grand Hyatt Singapore cut in-room dining order errors from 5–10% to nearly zero and improved menu updates. Hotel Corallo Sorrento used guest feedback to boost ADR by 20%. Operational coherence crucially affects guest experience and hotel scalability.
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SuperCity Aparthotels Expands Across UK with Opera Cloud PMS, Wins 2026 ‘Best Operator’ Award in Serviced Apartments
17 September 2026📺 Ryan Haynes, Director of Hoteliers’ Voice Podcast, discusses digital transformation and operational scaling in hospitality with Oracle’s David Hayward. SuperCity Aparthotels, led by Philip Houghton, won the ‘Best Operator (51-200 units)’ award at the 2026 Serviced Apartment Awards. Since 2009, SuperCity has expanded across the UK, recently adopting Opera Cloud PMS for growth. Key topics include Oracle’s insights on digital change and strategies for hotels to modernize and “future-proof” their technology.
