Stonebridge Adds Margaritaville Lake Resort, Lake Conroe, to Its Portfolio - 10 Minutes News for Hoteliers

1 min

Stonebridge Adds Margaritaville Lake Resort, Lake Conroe, to Its Portfolio

🏖 Stonebridge, a management company, added Margaritaville Lake Resort, Lake Conroe in Montgomery, Texas, to its portfolio. This 186-acre resort features 335 rooms, including 32 cottages and 303 suites. Amenities include 60,000+ sq. ft. of meeting space, eight dining options, a fitness center, spa, tennis courts, an 18-hole golf course, a three-acre waterpark, and an 80-slip marina. Stonebridge aims to enhance cash flow and performance, aligning with its integrated resort model.

3 min

Hospitable launches first-of-its-kind Trip Insurance upsell, unlocking new passive revenue for hosts and property managers

💰 SAN FRANCISCO, 21 January 2025 – Hospitable launched an automated trip insurance upsell for short-term rental managers. In the US, hosts can earn commissions from guest-purchased travel protection, potentially earning up to $190 per purchase, averaging $19.80 per policy. This feature integrates into Hospitable’s guest portal, allowing coverage addition up to 24 hours before check-in. This transformation highlights a tech-driven shift toward effortless revenue streams in the short-term rental industry.

1 min

Aparium Group’s Hotel Heron in Alexandria, Va., joins Curio Collection by Hilton

🏨 Hotel Heron in Alexandria, VA, has joined Curio Collection by Hilton. Managed by Aparium Hotel Group, the 134-room hotel is located in Old Town Alexandria, about eight miles from Washington, D.C. It includes the KILN restaurant, a craft cocktail bar, and a rooftop venue. This marks the second Curio Collection hotel in the DMV region.

1 min

Drury Hotels Announces Development of New Hotel in Nashville, Tennessee

🏨 Drury Hotels is building a new 180-room Drury Plaza Hotel in Nashville, Tennessee, set to open in October 2026. This will be their fourth Nashville location and seventh in Tennessee. The hotel, located in Century Farms, offers amenities like free breakfast, Wi-Fi, parking, an indoor pool, and over 1,500 square feet of meeting space. The flexible policies for event cancellations make it a convenient choice for travelers and event planners.

1 min

#hospitality #heritage #innovation | Thibault Catala

📷 Episode 001 of HXD212 explores how a 150-year-old luxury hotel, Sacher Hotels, integrates AI and technology while maintaining its heritage. Paul Sorantin, Commercial Director, discusses this balance between tradition and innovation. The episode is available on YouTube and Spotify. Key themes include hospitality, heritage, and innovation.

2 min

Cronheim Hotel Capital Secures Loan for Construction of Condo-Hotel at Penn State University

🏠 Cronheim Hotel Capital (CHC) secures $40MM+ for constructing Nittany Residence Club, a 70-unit luxury condominium-hotel near Penn State's main campus. Located in State College, it's the borough's first condo-hotel allowing owners rental income. Strong pre-sales reported due to limited hotel supply. Scholar Hotels will manage operations. The project offers amenities like 24/7 security and fitness center. Spearheaded by Penn State alumni, it combines residential and hospitality elements.

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Tech has a lot of benefits in hotels, but hotels are not a tech company. Sonder forgot this. Sonder promised to be a new kind of hospitality company. Tech-forward, asset-light in branding, yet… | James Donck

2 min

Radisson Blu opens new hotel at Paris Charles de Gaulle airport

🏨 Radisson Hotel Group opened a new Radisson Blu hotel at Paris Charles de Gaulle Airport in Roissypôle, near Terminal 3. The hotel offers 305 rooms, a 150 sq m pool, a fitness center, and 13 meeting rooms with over 1,500 sq m of event space. It features dining at Le Culinaire Bazaar and Green Key sustainability certification. The hotel provides access to central Paris in under 30 minutes, enhancing its appeal for business and leisure travelers.

2 min

Wiltshire’s Cricklade House Hotel & Spa brought to market for £3.5m

🏨 The Cricklade House Hotel and Spa in Wiltshire is on sale for £3.5m. Purico Group, the main shareholder since 2018, invested £1.5m in upgrades. The property features 45 guest rooms, the Fritillary Spa, and extensive leisure facilities like tennis and golf courses. It also offers event spaces for up to 120 guests. Situated on 29 acres, the sale is managed by Christie and Co, providing a unique investment opportunity.

2 min

The Most Expensive Complaint Call Is the Second One

📞 During customer service workshops, Shep Hyken explores the impact of repeatedly addressing the same complaints. The "Moment of Misery™ Grid" exercise identifies frequent complaints and evaluates response efficiency. Key metrics include first call resolution and the frequency and duration of repeat calls. An efficient system resolves issues on the first call, saving time and money. Each eliminated repeat call enhances customer satisfaction. Shepard Presentations, LLC emphasizes fixing problems promptly for optimal customer service.

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