Journey strengthens Ireland presence as it drives direct business for luxury hotels - 10 Minutes News for Hoteliers

2 min

Journey strengthens Ireland presence as it drives direct business for luxury hotels

🏨 Ireland, 12th February 2026 – Journey expands into Ireland, appointing a local team led by Khristina Quigley and supported by Shannon Gallagher and Paulina Malik. The team will attend the Showtel Conference to discuss hotel innovation. Journey's platform helps over 750 hotels, including Powerscourt and The Dylan, to retail the whole guest experience, enhancing revenue. The Irish expansion supports growing demand for enhanced hotel experiences beyond room sales.

1 min

Marcus & Millichap Brokers Sale of Charlotte Hotel Property

💸 Marcus & Millichap announced the sale of Sonesta ES Suites Charlotte Arrowood, located at 7925 Forest Pine Drive, Charlotte, North Carolina. The hotel will be transformed into affordable housing for veterans and families by a nonprofit organization. This property is on a 3.39-acre site, near Interstate 77 and Carowinds amusement park. The hotel includes suite-style accommodations, a fitness center, a business center, a convenience store, and offers complimentary breakfast.

1 min

Bob W signs lease for third Stockholm property

📍 Bob W has secured a long-term lease for a former hotel in Södermalm, Stockholm. The 1,300 sq m building at Lundagatan 31 will transform into 62 studio apartments, opening in Q2 2026. Located near Zinkensdamm and Mariatorget metro stations, the site will feature a lounge and third-party-run restaurant. Partnering with Classic Hotel Bjälken 20, Bob W emphasizes modern hospitality trends and flexible, design-led operations in response to conventional hotel model challenges.

1 min

The Last Five Minutes Are Your Marketing

📓 Map the final five minutes in hospitality: experiences often impact future returns. Rushed or awkward goodbyes can lead to increased acquisition costs, as guests decide whether a venue becomes part of their routine. Effective experiences reduce marketing expenses—consistency in guest treatment is key. Final moments impact memory, influencing return behavior and referrals. The best marketing asset is the guest's feeling as they leave, not the ad budget.

2 min

Hyatt FY losses widen to $52m amid room expansion pipeline

📈 Hyatt Hotels suffered a $20m net loss in Q4 2025, totaling a $52m loss for the year. Despite this, room pipeline expanded by 7% with 148,000 rooms under contract. RevPAR increased 4% in Q4 and 2.9% annually, with all-inclusive resorts at 8.6%. Net room numbers rose by 7.3%, opening 8,253 rooms, including the first Park Hyatt in Mexico. Gross fees grew 9% to $1.19bn, while adjusted EBITDA increased 5.8% to $1.15bn. Total debt was $4.3bn, and liquidity $2.3bn by year's end.

1 min

The Balmoral retains Forbes five-star rating

🏨 The Balmoral Hotel in Edinburgh, part of Rocco Forte Hotels, retains its five-star Forbes Travel Guide rating. Situated at 1 Princes Street, this luxury property has 187 rooms and suites and first opened in 1902. It features the 4AA Rosette restaurant Number One, Brasserie Prince, and Palm Court for afternoon tea. The Scotch bar offers over 500 single malt whiskies. The hotel also boasts the Irene Forte Spa for wellness treatments, reaffirming its luxury standing in Scotland.

1 min

Clermont Hotel Group becomes Institute of Hospitality member

🏨 Clermont Hotel Group joins the Institute of Hospitality as a company sponsored member, providing over 50 employees with 12 months of professional membership. This initiative invests in staff development, offering professional recognition, structured learning, and mentorship from industry leaders to support career progression. According to the IoH, such memberships embed professional standards into daily operations. Robert Richardson, IoH CEO, and Amanda Hall, Clermont's head of talent, emphasize the partnership's benefits for retention, recruitment, and long-term success.

6 min

143 – AI moving your furniture

🖼️ Ferrari, with Jony Ive, launched a new design for their first electric vehicle, sparking diverse opinions. AI advancements show potential in hospitality and marketing, enabling room and layout adjustments. Interface improvements in AI image editing allow spatial reasoning, enhancing operational and design possibilities. OpenAI's introduction of ads in ChatGPT is limited to a select US group. Anthropic's Claude Opus 4.6 automates finance tasks. AI-driven destination management emphasizes community impact.

2 min

200 hospitality bosses urge government to scrap holiday tax

🛑 Leading hospitality CEOs, including Butlin’s, Haven, Hilton, and others, urged the UK government to abandon a proposed tourist tax in England. The tax could add over £100 to a two-week UK holiday, impacting families and local economies reliant on tourism. They highlighted existing pressures like high VAT at 20%, double that of France, Italy, and Spain. Allen Simpson of UKHospitality argued the tax could harm various sectors, emphasizing the need to promote tourism instead.

3 min

LodgIQ Brings Explainable AI-Driven Revenue Management to Power Portuguese Hospitality Growth at BTL 2026

🌐 February 25 – March 1, 2026, at FIL Building, Lisbon, LodgIQ will showcase AI Wizard at BTL. LodgIQ supports Portuguese groups like AP Hotels & Resorts, growing in Portugal with advanced revenue solutions. AI Wizard combines analytics and generative AI, offering clarity and prioritized actions for hoteliers. CEO Vincent Ramelli highlights clear decision-making over dashboards. In Pavilion 3F11, attendees can see demonstrations on how AI strengthens commercial performance.

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