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10minhotel

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Patrick Pacious Steps Down as Choice Hotels CEO; Dominic Dragisich Appointed Interim Chief Immediately

🏠 Choice Hotels announced on Wednesday that Patrick Pacious is stepping down as President and CEO after nearly 9 years. Dominic Dragisich, Chief Growth & Strategy Officer, will assume the role on an interim basis immediately. The leadership change is sudden, with no permanent successor named and an external search in progress. Pacious's severance terms remain consistent with his 2022 agreement, entitling him to a cash payout. The transition reflects ongoing strategic adjustments within the company.
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Drury Hotels Opens First Destin Property with 116 Suites, Plans Second Hotel with 320 Rooms by 2026

🏨 Drury Hotels opened the Drury Inn & Suites Destin Miramar Beach in Miramar Beach, Florida, its first in the Destin area and sixth in Florida. Located at 50 Ponce de Leon Street, it offers 116 suites with in-room kitchens, an outdoor pool, and more. It employs 25 staff. Plans for a second Destin property, Drury Plaza Hotel Destin, will start in 2026, featuring 320 rooms and 4,000 sq. ft. of meeting space. Drury operates over 150 hotels in 30 states.
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Luxury Hospitality Urged to Use Technology for Efficiency, Preserve Human Connection to Enhance Guest Experience

🏨 Luxury hospitality is facing a quiet crisis as repetitive tasks overwhelm concierge teams, hindering human connection and guest retention. The solution? Use technology for mundane tasks, freeing staff to build genuine relationships, a key commercial advantage. Les Clefs d'Or® International emphasizes time as identity for concierges. Leaders should ask teams, "What do you need to shine?" Costs may be less than expected, but ignoring it impacts future success. Discussed with Josiah Mackenzie at Hospitality Daily.
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