The Columns

There is a lot of thinking going into predicting what AI will look like in our industry. I think that is mostly futile. Ten years ago, very few people would…

We often hear about Enterprise Architecture in tech circles these days, don’t we? It’s the holy grail—neatly aligning your technology systems with your overarching business architecture to ensure operational capability.…

The word “trust” is currently taking an absolute beating in hotel tech. We’ve somehow convinced ourselves that third-party platforms hold a permanent monopoly on traveler faith simply because they spent…

“To dine or not to dine?” That is the question. Or at least, it’s the question I find myself asking as I stand in the lobby of a bustling eatery,…

The next seismic shift in capability—AI, automation, and digital platforms—is no longer coming; it’s here. It is the absolute operating reality above and within every hospitality business on the planet,…

For decades, we’ve rewarded hyper-specialization: knowing more and more about less and less. Become an SEO expert. A Social Media Manager. Find your niche and let everyone else deal with…

The sheer number of software demonstrations I sit through where the vendor manages to snatch defeat from the jaws of victory is utterly staggering. I’m talking about products I know…

I was scrolling through the latest digital detritus this morning and stumbled upon a clip of a robotic tennis pro out of China. We’ve seen the Boston Dynamics dogs and…

I hate writing this post. Not because it’s about a company I dislike. Quite the opposite. I’ve admired the company for years, and I’m even lucky enough to call one…

Bong, Bong, Bong, Bong! You know the jingle! It’s mentally embedded. Remember the old beige PC towers of the 1990s? They all carried that shiny, omnipresent little badge: Intel Inside.…