Posts by author
Mark Fancourt
74 posts
Mark Fancourt is Principal Consultant and Co-Founder of TRAVHOTECH, a hospitality and travel technology consultancy based in Las Vegas. Recognised by HSMAI as one of the Top 25 Minds in Sales, Marketing & Revenue, he has more than three decades of global leadership experience as COO, CIO and Managing Director, and over 20 years in travel, hospitality, gaming and retail technology. He is a regular columnist for 10 Minutes Hotel News; his opinions on hotel tech are his own.
Personalized
I blundered into a hotel lobby this week, the kind of place that usually bangs on about “bespoke stays” and “curated guest journeys” in its marketing collateral. I was looking…
Share
Seeing Stars
The sudden surge of operators frantically slapping five-star gold leaf onto their digital collateral while utterly gutting back-of-house service is nothing short of a systemic farce. Every property on the…
Share
Dead and Buried
It’s an incredible exercise in frustration, isn’t it? Spend five minutes clicking through the average high-end hotel website and you’ll find yourself in a digital archaeological dig. We’ve become masters…
Share
Blank Canvas
The difficult truth about hospitality technology is the massive chasm between what an operation actually needs and what a vendor is desperate to sell you. I was catching up with…
Share
Skim Me once….
The “pay-to-play” model has finally reached its logical, if entirely unappetizing, conclusion in hospitality. We’re being pushed, shoved really, toward a world where the fully prepaid stay is the default…
Share
Melting Aircraft and other Aviation Mysteries
Ah, the excuses. The frantic gate announcements, the vague app notifications, the shrugs from airline staff who’ve clearly been coached to blame everything on the sky. Last week, as the…
Share
jAIve Talkin’
I’ve touched on this subject before, but the sheer velocity of recent developments demands we return to the table. We are witnessing something truly remarkable: technology finally catching up with…
Share
