Hotel Operations

🏥 EHL Associate Professor Dr Lohyd Terrier recommends 3 hospitality practices for hospitals: explain waiting times, personalize care and improve discharge. He suggests spending 5 minutes planning discharge the day before and piloting improvements across 2 departments. Clear communication and smoother handovers can support patient well-being without costly renovations. EHL, founded in 1893, has over 25,000 alumni representing more than 120 nationalities, with campuses in Lausanne and Chur-Passugg, Switzerland.

🏨 Akia’s October 30, 2026 article outlines 5 benefits of digital hotel registration: faster check-ins, operational efficiency, automated data collection, improved security, and a better pre-arrival experience. Guests complete forms via email or text before arrival, submitting identification, payment authorization, and signatures. Property management system integration reduces manual entry and errors, while digital forms enable upgrades and personalized offers. Hotels can retain in-person service through a hybrid approach.

🏨 Jenna Fishel, Chief Commercial Officer at First Hospitality, joins host Cassady Quintana on the Hospitality SHE Suite podcast to discuss women’s career growth and leadership in hospitality. Their conversation highlights supportive relationships, voicing career ambitions, pursuing new opportunities, and helping others grow. Fishel also addresses companies’ responsibility to retain talent and the role of trust in opening career doors.

🏨 Foxhills Club & Resort managing director Tej Walia joins BHN editor Eloise Hanson to discuss continuous learning, managing a multi-generational workforce, and emotional intelligence as an essential skill for future leaders. Walia also acknowledges his mum and reveals his talent for memory recall. The interview, sponsored by Agilysys and TLJ Access Control, accompanies an article with a reading time of under 1 minute.

🏡 Airbnb host Yelena Choin, a longtime Superhost near Yosemite National Park, says a guest left a one-star review alleging a foul smell despite never checking in after failing to secure a full cancellation refund. Choin submitted electronic lock records, timestamped security footage and the next guest’s five-star cleanliness review. Airbnb denied removal twice, saying its guidelines considered the review relevant even if the guest never arrived.

🏨 Hotels using Mews can process website bookings through Mews Payments, tokenizing guests’ payment cards when they book. Charges for the rest of the stay can then be triggered directly from the property management system (PMS).

🐟 At Jun’s Dubai, chef Kelvin Cheung introduced a six-course menu featuring local ingredients as air freight for Norwegian scallops and some Japanese seafood could raise costs by 30–35%. In Singapore, which imports over 90% of its food, Classic Fine Foods deputy general manager Ynyr Jones says supply consistency, specifications and viable pricing are growing challenges. Seasonal produce, selected seafood, premium meats, dairy, cheese and artisanal products are particularly vulnerable.

📨 Oslo, 28 October 2026: Altek AI's study of 2 million emails across 48 hotels in Norway, Sweden, Denmark, France, and Switzerland reveals key booking insights. Replies within 15-60 minutes yield a 46% booking rate, surpassing the 37% rate for replies within 15 minutes. Only 12.5% of answers are comprehensive, achieving a 58% booking rate. Despite 34% of guests going silent, only 2% receive follow-ups, risking €3.7 million in bookings. Follow-ups should occur between day 3 and 7.