Hotel Operations

764 posts

Day-to-day hotel operations and management: best practices, tools and insights for running hospitality businesses.

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Lumeria Maui Transforms 5.6 Acres into Edible Landscaping and Educational Retreat with Farm-to-Table Dining

🌴 In Upcountry Maui, a 5.6-acre property uniquely combines natural and designed elements. Featuring 200 plant species, including mango and guava, the site supports on-site dining at The Wooden Crate with locally grown produce. Built in 1910 as Fred C. Baldwin Memorial Home, it reopened in 2010 as an educational retreat, offering daily yoga, meditation, and horticulture classes. The venue supports events with a sunken garden terrace for 100 and a lobby for 80. The design focuses on simplicity and integration with the environment.
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UKHospitality Unveils New Guest Safety Principles for Accommodation Providers with Five Key Security Areas

🚨 UKHospitality (UKH) released guest safety principles for the UK accommodation sector, involving stakeholders like Accor and Hilton. These principles focus on prioritizing guest safety, privacy, effective verification, and continuous security improvement through trained staff. The guidance, adaptable for hotels to holiday parks, urges businesses to enhance their security standards. Allen Simpson, UKH CEO, emphasized the importance of secure and welcoming accommodations for millions of guests annually.
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Recognition and Support Critical for Sustaining Employee Performance in Luxury Hospitality, Says Boca Raton CEO

📚 Daniel Hostettler emphasizes the importance of caring for hotel staff to ensure quality guest service. He suggests that recognition and addressing employee needs—such as adequate breakroom conditions and flexible scheduling—are crucial. Hostettler criticizes the notion of employees as easily replaceable, arguing that long-term staff contribute to operational wisdom. He also advocates for addressing root issues, like substance abuse, to maintain high performance levels. These strategies improve employee experience without significant costs.
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Hotels Urged to Secure Google Reviews Before Automatic Booking.com Requests 48 Hours After Check-Out

📑 August 28, 2026, Markus Busch discusses the timing of hotel reviews. Booking.com automatically requests reviews 48 hours post-checkout, while Google reviews depend on proactive outreach during the stay. Hotels should ask guests to review on Google at opportune moments, using cards with review links. Google reviews impact local rankings but offering incentives or selectively soliciting positive reviews violates guidelines. Hotels should report Google reviews monthly to assess performance. The focus is on timing and genuine guest experiences.
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