Stay close to everything Mews in one place. This hub gathers the latest news, product launches and funding around Mews’ cloud-native hospitality operating system – PMS, payments and marketplace – as reported by trusted sources worldwide. A fast way to follow one of hotel tech’s fastest-growing platforms.
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Hotel CIOs and PMS CEOs Split on Cost Versus Guest Experience, Wholesale Channels Quietly Reroute Your Rooms
20 July 2026Monday is a technology-heavy start to the week, anchored by a Hospitality Net original that put the people who buy hotel technology and the people who build it in one room. The themes it surfaced, cost versus experience, who owns the data, and how hard it still is to integrate, run through much of the day’s other coverage. There is deal news too, from Riyadh to Cairo to Greater China. Inside the room where PMS chiefs and hotel CIOs spoke…
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5 Ways Manual Hotel Key Control is Quietly Eroding Your Bottom Line
20 July 2026This article was written by Lodging Magazine. Click here to read the original article A J.D. Power study published by the Cornell Center for Hospitality Research found that U.S. hotel guests grow measurably less satisfied once front-desk wait times exceed five minutes. A similar delay plays out every morning at the back of house, where housekeeping and engineering staff wait in line to sign physical keys in and out of a paper logbook. Most operators treat that delay as a…
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The Big PMS Debate: a closed-door discussion between the world’s leading PMS CEOs and hotel CIOs
20 July 2026It does not happen often that the people who run hotel technology and the people who build it sit in one room and talk openly. They usually meet across a sales table. This session was made to take that away. It ran on the sidelines of HITEC in San Antonio, which is part of why it was possible at all. It brought together operators and suppliers who are based across different regions of the world and are rarely in the…
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Spain Hotel Bookings Surge 76% and ADR Increases 85% Due to Upcoming Total Solar Eclipse in August
17 July 2026📈 Spain is experiencing a 76% increase in hotel bookings and an 85% rise in ADR due to the August 12 total solar eclipse, the first from mainland Spain in 120 years. 🚀 Connectivity is vital for hotels to enter the AI commerce layer, as per hospitality.today and reconline AG. Despite rising costs, 56% of Americans plan summer trips. Global guest satisfaction reached 87.3% in Q2 2026, with response times improving to 3.7 days. Faraway Hotels launched simultaneously in the…
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Mews adds handful of payment features
17 July 2026This article was written by Travolution. Click here to read the original article End-to-end hospitality technology specialist, Mews, has unveiled three new features designed to help hotels capture revenue. Recurring Payments, the expansion of Multicurrency to the US and Canada, and Accounts Receivable are new releases for hoteliers. These features are designed to help make Mews act as a financial partner. For properties offering extended stays, co-working spaces or membership-based services, missed or delayed payments can be a real risk…
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Mews Launches Three New Features to Boost Hotel Revenue, Including Multicurrency Expansion to US and Canada
16 July 2026💰 Mews, a hospitality operating system used by 15,000 properties worldwide, launched Recurring Payments, Multicurrency expansion to the US and Canada, and Accounts Receivable. Recurring Payments automate collections, saving The Student Hotel four hours weekly with 98% on-time payments. Multicurrency generated €1.55 million for nearly 5,000 European hotels over 14 months. Accounts Receivable reduces invoice collection delays, currently available in EUR markets, with more currencies in 2027.
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Visa Launches New Hotel Booking Feature for 4.4 Billion Cardholders, Potentially Shifting Hotel Distribution Dynamics
16 July 2026💳 Visa, with 4.4 billion cardholders, enters hotel distribution, enabling direct hotel bookings using card credentials. Hotels face booking friction, with direct rates stuck at 5-15%, while digital wallets double mobile bookings. 38% of hoteliers cite integration as a key tech challenge. Cross-departmental training cuts turnover by 45%, offering 2.5x ROI in 18 months. Langham Hospitality saves food waste across five markets; Hyatt sees demand from destination weddings. New hotels open in Charleston, Plano, and near Yellowstone.
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Mews Named Official PMS for AAHOA, Providing 20,000 US Hotels with Comprehensive Technology and AI Solutions
16 July 2026📈 In February, the Asian American Hotel Owners Association (AAHOA) appointed Mews as its official property management system (PMS), impacting nearly 20,000 hotel owners in the U.S. Mews President Mike Coscetta emphasized this partnership as a major growth opportunity, highlighting Mews’ ability to aid hotel owners with cost reduction and profitability through integrated solutions. The industry is shifting towards cloud-based systems and AI integration to enhance hotel operations, with Mews positioned to leverage these advancements.
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Namastay’s Booking Engine Boosts Mobile Transactions with Digital Wallets in Over 400 Hotels Across 42 Countries
16 July 2026🏨 Frédéric Robles transitioned from corporate law to create Namastay, a hotel booking engine now operational in 400+ hotels across 42 countries. Digital wallets like Apple Pay have more than doubled mobile bookings. Namastay enhances user experience by keeping the booking on the hotel’s site, boosting conversion and SEO. Integrations with Mews Payments simplify transactions by using 3D Secure. Future plans include integrating restaurant and spa reservations into the booking process, enhancing guest convenience.
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Booking Holdings Unifies B2B Wholesale Operations for Booking.com, Agoda, and Priceline, Reselling Hotel Inventory at Scale
15 July 2026🏨 North America hotel guest satisfaction hit a record high of 665/1,000 in JD Power’s 30th study. Hotel restaurant bookings rose 13% annually, with OpenTable highlighting F&B as a key driver. Booking Holdings unified its B2B wholesale model across platforms like Booking.com, Agoda, and Priceline, reshaping the distribution debate. Urban Cowboy expanded to four hotels over 12 years with zero marketing. Notable openings: Six Senses AMAALA, Beldersoy Resort, Wilde Porto, Mangia’s Sardinia Resort, Hacienda del Mar, and lyf Chinatown Singapore.
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The Shepherd Mayfair Set to Open in London’s West End on 1 September 2026 with 82 Rooms
15 July 2026🏨 The Shepherd Mayfair, a luxury boutique hotel, opens on 1 September 2026 in London’s West End. The site, originally Mayfair’s oldest house from 1618, was acquired by Bain Capital and Orka Investments in 2021. Planning permission was secured in 2023. The hotel features 82 rooms, a 62-cover restaurant, a 46-cover café with terrace, and Teddy’s cocktail bar. Hamilton Pyramid Europe will manage the property as part of the Elegant Hotel Collection.
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Mews Lays Off 15% of Workforce, Citing AI-Driven Restructuring as Part of Operational Shift
9 July 2026📈 Jul 9, 2026, Mews reduced its workforce by 15%, impacting around 170 of 1,350 employees, as AI rendered some roles obsolete. Founder Richard Valtr highlighted AI’s role in consolidating tasks that multiple teams previously managed. This restructuring mirrors Mews’ product evolution from software to service provider, as evidenced by 14 acquisitions. With a $300 million investment, Mews aims to automate hotel operations, suggesting a shift towards deeper reliance on AI systems for operational efficiency.
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Kollective Research Reveals ChatGPT Hotel Recommendation Instability with 45% Answer Variation on Repeated Queries
8 July 2026📈 ChatGPT’s hotel recommendations shift 45% with repeated queries, and only 60% of hotels reappear consistently. Robotics might split the hotel industry, with Europe leading automation due to labor costs. Copenhagen hotel values rose 5.9% in 2026, nearing 77% occupancy in 2025. Aspen Hospitality launches a $350M+ hotel in New York by fall 2027. Mews introduces five new features at Unfold 2026 in Amsterdam, enhancing property management systems.
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Mews Launches Five Integrated Features at Unfold 2026 to Enhance Hotel Operations and Guest Experience
8 July 2026💻 At Unfold 2026 in Amsterdam, Mews introduced five new operating system features. Guest Messaging addresses a structural response delay, with 80% of inquiries being automatable. Mews Automations allows hotels to run workflows without code. Mews Business Intelligence refreshes data every two hours with 18 dashboards. Mews RMS, now native, offers real-time pricing. Lastly, Accounts Receivable automates reconciliation, saving significant time spent on invoice handling. These innovations streamline operations, letting staff focus on guest experiences.
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Infor’s David Poprawka Highlights AI Strategy Shift in Hotel Industry; Google and Anthropic Seen as Key Rivals
7 July 2026📈 In 2026, David Poprawka at HITEC predicts hotels will develop AI models, competing with Google and Anthropic. Meyer Jabara Hotels boasts a 24% turnover rate, much lower than the 78-84% industry average. Accor plans to expand to 1,600 hotels in Greater China in 5-6 years. Vietnam leads Asia’s branded residences with USD 8 billion. Hyatt Regency London Olympia and other properties open globally. RobosizeME reveals 11 hotels recovered $228,000 in a month, highlighting OTA virtual card issues.
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Accor Plans to Expand to 1,600 Hotels in Greater China Within Six Years, Doubling Current Presence
7 July 2026📈 In 2026, HITEC discussions emphasized hotels building their AI models, challenging Google and Anthropic. Meyer Jabara Hotels boasts a 24% turnover rate versus the 78-84% industry norm, attributing success to leadership culture. Accor plans to expand to 1,600 hotels in China, up from 830. Vietnam leads Asia’s branded residence market at USD 8 billion. IHG surpasses 200 hotels in Canada. RobosizeME found 11 hotels recovered $228,000 in OTA virtual card balances.
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Mews to Lay Off 15% of Staff as AI Adoption Restructures Workforce, Says CEO Richard Valtr
7 July 2026💻 Mews is cutting 15% of its approximately 1,350 staff, marking its most significant restructuring since the pandemic. CEO Richard Valtr cites AI advancements as the reason for making certain roles obsolete. Valtr emphasizes the need to adapt to industry shifts by enabling employees to handle more tasks with AI, moving away from the traditional team-specialist model.
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Major Hotel Loyalty Programs Seen as Key Asset Against AI Disintermediation, Dependency on Chains Highlighted
6 July 2026📈 HITEC 2026 explores AI booking agents reshaping hotel ownership. Sean Anderson argues for RPA over AI for certain hotel automations. Hotel loyalty programs, with vast member data, remain vital against AI agents. Accor to transform a 16th-century citadel into a luxury hotel by 2027. The AI Hospitality Alliance survey finds 78% prioritize trend leadership. A 23-year-old accountant reveals $1.4 million in hotel fraud. Canopy Bangkok Sukhumvit opens in August; Auko Eco-Wellness Lodges in Vietnam launches July 20.
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Microsoft Launches $2.5 Billion Frontier Company to Embed AI Engineers, Joining Amazon, OpenAI, and Anthropic Deployments
6 July 2026💻 On July 2, 2026, Microsoft launched the $2.5 billion Microsoft Frontier Company, embedding 6,000 engineers within customer organizations. This follows Amazon’s $1 billion initiative and OpenAI and Anthropic’s deployment ventures of $4 billion and $1.5 billion in May. Palantir CEO Alex Karp emphasizes the importance of the application layer over the frontier model. Hospitality should focus on data ownership and assess AI deployment, as hotel tech evolves towards model-agnostic, cost-effective solutions.
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AI Referral Traffic to Hotel Websites Increases Over 50%, Independent Hotels Benefit Most from Distinctive Content
3 July 2026📊 AI referral traffic to hotel websites surged over 50%, benefiting independent hotels with unique content. U.S. RevPAR rose 9.6% for June 21-27, with notable increases in Miami and San Francisco due to FIFA World Cup matches. Regent’s University London reports 80% of hospitality recruiters overlook graduates for lack of work readiness. Ascott expanded in Vietnam with three property signings, while HARRIS Hotel debuted in Malaysia, and Capella Residences launched in Brisbane.
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Radisson Launches AI-Driven Real-Time Price Matching Across All Properties, Eliminating Manual Intervention
2 July 2026Blog Post Excerpt 📈 Marriott’s partnership with Google AI Mode bypasses OTA commissions but transfers discovery data to Google, with implications for future paid placements. Middle East tensions could cost daily tourism losses of $600 million, affecting Saudi Vision 2030. Radisson’s AI price matching eliminates manual intervention. 53% of U.S. consumers report errors from AI bots, risking customer service credibility. EES border delays might cost Europe 41 million arrivals and $45.4 billion. Marriott names Coca-Cola its global beverage partner.
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Mews Expands Integrated Operating System by Acquiring Atomize for Revenue Management and Flexkeeping for Operations
2 July 2026🏨 Mews, led by CEO Matt Welle, published its API 13 years ago to support open integrations in hospitality. It now connects with 1,000+ partners. While smaller hotels can manage with 7-8 integrations, larger ones face costs with 15-30. To address limitations, Mews acquired Atomize for revenue management and Flexkeeping for operations. Consolidated systems offer data advantages, while independent properties might prefer simplicity. The choice depends on the hotel’s needs and potential gains.
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Major Hotel Chains Misalign AI Investments by Focusing on Direct Booking as Traveler Discovery Shifts Elsewhere
1 July 2026📈 Hotel chains’ AI investments focus on direct bookings, missing the shift to discovery platforms like ChatGPT and Google AI Overview. Oracle VP Tanya Pratt emphasizes cloud over AI as transformative in hospitality tech. Alliants deploys its Experience Platform across Premier Inn’s 95,000 rooms in the UK and Germany. Coolcation searches rise 74% YoY in H1 2026. WTTC and UNEP sign a sustainability MoU through June 2028. New hotel openings in the Faroe Islands, Northern Thailand, and Vienna.
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Hotel Industry Should Focus on Quality and Restraint Over Cultural Programming, Says New Column in A Hotel Life
30 June 2026🏨 Mews Unfold, Amsterdam. Halima Aziz of Zedwell Hotels highlighted that gateway cities like London, Paris, and New York inherently possess culture, diminishing the need for hotels to create it. The author realized when visiting London, the focus is on essentials—quality beds, strong water pressure, fast Wi-Fi—not hotel events. Emphasizing taste, hiring, and ambiance over scheduled programs can enhance guest satisfaction and local appeal. This perspective is explored in a new column for A Hotel Life.
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Every Hotelier Deserves the PMS They End Up Building
27 June 2026The other day, I came across yet another LinkedIn post from someone explaining how to build a PMS over a weekend using AI. Three prompts. Two screenshots. One inspirational GIF. Revolution accomplished. All it needed was a Vangelis soundtrack and it would have looked like the director’s cut of Blade Runner for hoteliers. The problem is that we’ve started confusing the ability to generate software with the ability to manage complexity. Those are two very different things. A PMS isn’t…
