Stay close to everything Mews in one place. This hub gathers the latest news, product launches and funding around Mews’ cloud-native hospitality operating system – PMS, payments and marketplace – as reported by trusted sources worldwide. A fast way to follow one of hotel tech’s fastest-growing platforms.
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Terence Ronson Urges Hotels to Rewrite Staffing Guides and Test Staff Redeployment for 90 Days
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2 November 2026🏨 Terence Ronson urges hotels to redesign front-desk staffing around human service, not check-in volumes. Mews’s 2026 survey of 500-plus properties found 98% had used AI within six months. Its US kiosk-equipped hotels processed 30% of reservations through kiosks—not an industry average. Separately, 66% of surveyed travellers preferred a human welcome. AHLA’s February 2026 survey found over half of 246 hoteliers understaffed. Ronson recommends reinvesting automation-freed hours in guest service and testing results for 90 days.
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Pertlink White Paper Recommends 90-Day Trial of Redeploying Hotel Front Desk Staff Before Cutting Positions
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2 November 2026🏨 Pertlink’s Terence Ronson urges hotels to test staff redeployment for 90 days before cutting front-desk jobs. Citing 2026 sources, 72% of Japanese lodging facilities and over half of surveyed US hotels face staffing shortages, despite 70% of US respondents raising wages. Vendor data suggests kiosks handle around 30% of reservations’ check-ins at equipped US hotels. Two-thirds of surveyed travellers still want a human welcome. Ronson recommends shifting freed hours toward guest support, not automatically reducing headcount.
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Mews and Vingcard partnership brings wallet-based hotel keys to compatible RFID locks, including 10-year-old hardware
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30 October 2026🔑 Mews and Vingcard are bringing Apple Wallet and Google Wallet room keys to hotels, enabling tap-to-enter access without opening an app. ASSA ABLOY’s Tess Mattisson helped launch the first mobile room key in Stockholm in 2010. Existing RFID locks, even 10-year-old models, can often support wallet keys; roughly 30-year-old locks need new electronics. ASSA ABLOY’s latest platform offers up to five years of lock battery life. Staff training is key to guest adoption.
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Booking.com stopped sharing guest phone numbers with hotel systems on September 28, limiting automated pre-arrival messaging
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30 October 2026🏨 Booking.com stopped sending guest phone numbers to all hotels’ connected systems on September 28, 2026, citing fraud prevention. Numbers remain accessible manually in its Extranet and Pulse app. Automated pre-arrival offers now depend on Booking.com messaging, requiring approved links and registered senders. Since October 1, WhatsApp charges businesses for replies beyond 1,000 free monthly replies per phone number, with rates varying by guest country. No hotel company has disclosed financial losses from Booking.com’s change.
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Mews Payments tokenizes cards at website booking and enables charges for remaining stays directly from the PMS
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29 October 2026🏨 Hotels using Mews can process website bookings through Mews Payments, tokenizing guests’ payment cards when they book. Charges for the rest of the stay can then be triggered directly from the property management system (PMS).
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Sloan Dean speaks with Chris Hemmeter, who predicts agentic hotel operations will improve net operating income in 2027
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28 October 2026🏨 Thayer Ventures co-founder Chris Hemmeter, who founded seven companies over 35 years, told Sloan Dean’s hospitality podcast that AI-driven hotel operations could improve owners’ net operating income in 2027. He predicts widespread back-office automation within 10 years and sees Canary becoming a $5–$10 billion public company. Thayer has invested in travel technology since 2008; travel and tourism contribute roughly 10% of global GDP.
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Thayer Ventures’ Chris Hemmeter predicts agentic AI will improve hotel owners’ net operating income in 2027
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28 October 2026🏨 Thayer Ventures co-founder Chris Hemmeter founded seven companies over 35 years, selling two to Sysco and US Bank. On Sloan Dean’s hospitality podcast, he predicted AI-driven hotel operations would improve owners’ net operating income in 2027, with widespread automation within 10 years. He also predicted Canary could become a $5–$10 billion public company, while highlighting Google’s distribution dominance, airline customer concentration and expanding short-term rental supply as investment risks.
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Everything AI in Travel Launches Landscape Map of 171 Companies Across Six Travel Sectors
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28 October 2026🗺 Everything AI in Travel has launched an evolving industry map listing 171 companies as of 21 October across six sectors and seven job categories. Accommodation leads with 71 companies, followed by cross-sector services (32), tours, activities and destinations (30), consumer (25), corporate travel and events (8), and flights and aviation (6). Built from public sources, the map helps users find AI providers. Placements are provisional, and counts reflect the publisher’s research—not the entire market.
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AI could manage $700 billion in corporate travel spending by 2028, Conferma study finds
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28 October 2026🤖 AI could manage 37% of global corporate travel spending—$700 billion—by 2028, according to Conferma. Its September survey covered 600 decision-makers in the U.S., UK, Australia and New Zealand; only 36% reported comprehensive AI controls. Separately, a June 2026 GBTA/Radisson survey of 258 corporate travel managers found 69% expected AI-assisted hotel sourcing next cycle, up from 32%. Hotels may need clearer pricing, availability and payment processes to compete.
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AI could manage $700 billion in corporate travel spending by 2028, Conferma research finds
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27 October 2026🤖 AI could manage 37% of global corporate travel spending—$700 billion—by 2028, according to Conferma. Sapio Research surveyed 600 travel and finance decision-makers across the U.S., UK, Australia and New Zealand in September. While 81% reported purchasing safeguards, only 36% called them comprehensive. Separately, a June 2026 survey of 258 corporate travel managers found 69% expected AI-assisted hotel sourcing next cycle, potentially reshaping hotel pricing, booking requirements and payments.
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Investors Emphasize Strategic Technology Investments for Hotels to Enhance Guest Experience and Boost Revenue Potential
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27 October 2026💻 Chris Hemmeter of Thayer Investment Partners discusses hotel technology’s evolution post-pandemic in episode 96 of Matt Talks Hospitality. Hotels shifted from treating technology as a specialist concern to a business priority, focusing on revenue generation, cost management, and adaptability. Key recommendations include maintaining accurate data and adopting open systems like Mews, which serves 15,000 customers in 85 countries. Chris emphasizes choosing technology that integrates well and enhances guest experiences, ultimately improving financial performance.
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Infographic Highlights 100 Travel Unicorns and Billion-Dollar Companies Redefining the Global Travel Tech Ecosystem
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26 October 2026🌎 100 travel unicorns and billion-dollar companies define the travel tech ecosystem, spanning 10 categories like OTAs, distribution, hospitality, and fintech. Key players include Booking.com, Expedia, Amadeus, Sabre, Uber, Stripe, and OpenAI. Founders should focus on scalable business models and tech architecture for competitive advantage. Opportunities lie in AI-powered platforms, travel APIs, and fintech solutions. The right integration of suppliers and systems can enhance profitability and customer experience.
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Hotels Should Base Procurement Budgets on Previous Year’s Returns, Says Aurelia Hospitality Services Founder
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26 October 2026💸 In the hospitality industry, evaluating purchase requests is crucial, particularly before peak seasons. Aurelia Hospitality Services emphasizes linking these requests to last year’s value. Key metrics include fewer stock-outs, lower waste, and guest feedback. The cost per occupied room (CPOR) is a vital measure. Vendor assessment focuses on delivery, quality, price, and responsiveness. Hotels should ensure each category returns its cost and align procurement lists with value growth, reviewing discrepancies before finalizing budgets.
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Mews Unfold 2027 Expands to Two Days in Amsterdam, Focuses on Hospitality Innovations and Networking Opportunities
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26 October 2026📅 Unfold 2027 will be held in Amsterdam, The Netherlands, on May 11-12. This eighth edition spans two days for the first time, offering more time for engagement and exploration. May 11 focuses on Mews customers with hands-on sessions and masterclasses. May 12 welcomes all hoteliers, featuring networking, product showcases, and industry talks. Mews, recognized for its innovative hospitality solutions, serves 15,000 customers in 85 countries and has won numerous awards from Hotel Tech Report.
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Accor, H World, Radisson, and Wyndham Use AI Tools, Showing Operational Success in Global Hotel Networks
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24 October 2026💻 Accor replaced paper checks with a digital app across 611 hotels, recording 542,000 inspections in 2025, leading to an 87/100 cleanliness satisfaction score. H World’s Hua Xiao AI assistant, covering 10,000 hotels, processed 1.8 million tasks with a 70% no-human intervention rate. Radisson’s in-house AI reduced language costs by 65% and sped up image processing sixfold. Wyndham’s agent-based systems cut review time by 94% and call handling time by up to 50%.
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91% of Hotels Use AI, Yet Only 28% Have a Company-Wide AI Strategy, Reveals 2026 Studies
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23 October 2026💻 In 2026, 98% of hoteliers used AI, yet 41% lacked formal AI policies. Despite 91% of hotel chains adopting AI, only 28% had company-wide strategies. Most AI decisions occur in routine tasks: 59% believe front-desk roles should remain human-led. The “Mews Hotelier Survey” and “h2c’s AI Opportunity Study” highlight widespread AI adoption but uneven governance, emphasizing the need for careful decision-making on AI autonomy, focusing on task reversibility, cost of mistakes, and data readiness.
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Berlin-based YGO Secures €8 Million to Develop AI Infrastructure for Travel Industry, Enhancing Booking Efficiency
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22 October 2026💻 A Mews survey of 3,250 travelers across eight countries reveals 63% are open to AI monitoring room rates, while 57% prefer making travel decisions themselves. Berlin’s YGO secures €8M for AI travel infrastructure. AI sales agents see a 3-5x conversion lift, with a 30% larger average basket size and 15% repeat rate within six months. A LinkedIn poll shows 72% of 36 voters didn’t click on Google links last week.
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Hotels with Wellness Facilities Report 108% Higher Revenue per Available Room, Highlighting Growing Trend in Wellness Tourism
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22 October 2026🏨 2024: The global wellness economy will be valued at $6.8 trillion, growing 7.5% annually. Wellness tourism and spas are expanding faster at 14.5% yearly. Hotels with significant wellness facilities earn 108% higher TRevPAR. Steve Porter of Trybe explains the trend of guests booking hotels for wellness offerings. Mews and Trybe collaborate to streamline booking systems, enhancing guest experiences. Technology aids in managing operations and maximizing wellness value, encouraging a holistic hotel approach.
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10 Minutes Hotel Releases Infographic Mapping 40 AI Travel Planner Products as of October 2026
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22 October 2026🛫 In October 2026, Martin Soler discussed AI travel planners, highlighting 40 products categorized into Inspiration only, Inspiration + Booking, AI research + Human closing, and Human assistant with AI support. He noted that Europe aims to boost tourism revenues by €22 billion annually by 2030. Additionally, Shopify reported AI channels generating nearly twice the buyer rate compared to other channels. Alibaba’s Flyzoo Hotel in Hangzhou uses facial recognition for check-in, reflecting how tech evolves hospitality.
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Mews Survey: Travelers Want AI for Chores, Not Choices, Favoring Rate Alerts Over Automated Itineraries
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21 October 2026Surveying 3,250 global travelers, the PMS provider finds guests readily embrace utility automation like price monitoring and translation, but push back against algorithmic trip curation and behavioral data surveillance.
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Survey by Mews Finds 89% of Guests Prefer Hybrid Stays Combining AI and Human Service Over AI-Led Stays
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21 October 2026💻 July 2026, a survey by Mews revealed 89% of 3,250 travelers in France, Germany, Italy, Netherlands, Spain, Sweden, U.K., and U.S. prefer a hybrid stay with AI. Human service was favored at nine touchpoints, with 44% opting for humans in taxi arrangements and 50% for room service. 75% view human staff as crucial. 59% support AI for repetitive tasks, but 67% fear job losses. Mews emphasizes AI should augment, not replace, human roles.
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Destination AI Summit Highlights: Hotels Explore AI Integration with Real Savings and Efficiency Gains in Washington Event
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20 October 2026💻 More than 500 attendees gathered three weeks ago for the Destination AI Summit in Washington, with a full house and a waiting list. HHM Hotels and Folio saved about $370,000 annually, while Commonwealth Hotels saved 685 manager hours over three months using AI. The event featured The Great AI Debate with Adam Harris, Jacob Messina, and Richard Valtr, and highlighted how AI can aid in preventing human trafficking.
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Hotels Save Time and Money Using AI, with Notable Success Stories from Destination AI Forum in Washington
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20 October 2026📈 In Washington, three weeks ago, the sold-out Destination AI Forum gathered over 500 attendees, showcasing AI’s practical applications in hospitality. HHM Hotels saved $370,000 annually with an AI agent, while Commonwealth Hotels conserved 685 manager hours using AI in recruitment. The event emphasized starting with hotel-specific problems, not tools. A panel on AI’s role in preventing human trafficking highlighted its impactful potential. The forum lacked groundbreaking news but focused on current AI implementations.
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Destination AI Forum 2026 Highlights AI’s Growing Role in Hospitality, with 90% Leaders Reporting Efficiency Boosts
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20 October 2026💻 Destination AI Forum 2026 occurred on September 29-30 at the National Housing Center in Washington, D.C., welcoming over 500 attendees from 280+ companies. A study revealed 90% of hospitality leaders found AI expedites routine tasks. AI visibility was highlighted, with only 15% of frontline teams noticing improvements. Notable savings included $370,000 in procurement and $2,900/month in F&B. Key takeaway: AI must be people-driven, and the industry needs better guest data management.
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Hotel Revenue Strategies in 2027: Embrace Connected Data, Agentic AI, and Payment Optimization for Profitability
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19 October 2026📈 According to the Hotel Tech Report’s 2027 PMS Buyer’s Guide, 77% of hoteliers see PMS as crucial to revenue strategy. Europe’s booking habits show 40% of bookings within seven days of arrival, emphasizing real-time data’s importance. A survey indicates 76% of hoteliers in Germany, France, and the UK use AI for price optimization. 37% of non-AI users cite accuracy concerns. Payment processes are evolving into profit centers, impacting revenue retention and cash flow efficiency.
