Hotel guest experience, all in one place. This hub aggregates the latest news, ideas and technology shaping the modern guest journey, curated by 10 Minutes News. Keep up with what guests expect and how hotels deliver.
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International Hotel Industry Coalition Calls for Long-Term United States-Mexico-Canada Agreement Extension
20 July 2026Following the conclusion of the 2026 tri-national World Cup games, the American Hotel & Lodging Association (AHLA), Hotels Canada, and the Hoteles Por México together called for a long-term extension of the United States-Mexico-Canada Agreement (USMCA), underscoring that the prosperity of the North American hospitality industries is deeply interconnected and depends on policies that facilitate cross-border travel. The successful hosting of the world’s largest sporting event across Canada, Mexico, and the United States highlighted the strength of a unified North…
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Your wholesaler isn’t worried about AI
20 July 2026Start with who’s calm. Everyone in distribution is bracing for the agent — the assistant that plans the trip, picks the hotel, and books it while the traveler watches. Everyone except the people who sell you wholesale. Felix Shpilman runs Emerging Travel Group, the B2B wholesaler behind RateHawk, and asked about AI he sounds like a man watching weather he’s seen before. Travelers use it to brainstorm, he says. They still triangulate whatever the machine tells them before they act.…
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Hotel CIOs and PMS CEOs Split on Cost Versus Guest Experience, Wholesale Channels Quietly Reroute Your Rooms
20 July 2026Monday is a technology-heavy start to the week, anchored by a Hospitality Net original that put the people who buy hotel technology and the people who build it in one room. The themes it surfaced, cost versus experience, who owns the data, and how hard it still is to integrate, run through much of the day’s other coverage. There is deal news too, from Riyadh to Cairo to Greater China. Inside the room where PMS chiefs and hotel CIOs spoke…
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How Robert De Niro Convinced Nobu to Build a Restaurant Empire
20 July 2026Chef Nobu Matsuhisa is the culinary world’s Madonna — he’s most widely known by his first name only. After emigrating to the U.S. from Japan in the late ’70s, Nobu built a high-end sushi empire that’s unparalleled; it now encompasses more than three dozen restaurants across the globe, from Malibu …
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Holiday Inn Announces Signing of 24 New Hotels in Greater China, Expanding Presence in Key Cities and Markets
20 July 2026🏨 Holiday Inn, part of IHG Hotels & Resorts, announced the signing of 24 new hotels in Greater China, including locations like Beijing, Shanghai, and Shenzhen. These additions aim to cater to diverse travel needs, from business to leisure. Currently, Holiday Inn boasts 168 open hotels and 106 pipeline hotels in Greater China. The new Holiday Inn 3.0 concept enhances space utilization and guest experience, supporting strong performance in varied markets and bolstering long-term asset value.
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Cloudbeds Challenges Traditional PMS, Advocates for Unified Data Model and AI Integration in Hospitality Management
20 July 2026💻 Josh Graham, Cloudbeds’ head of market development, argues that traditional Property Management Systems (PMS) are outdated. He suggests that unified data models are essential and highlights Cloudbeds’ integrated platform approach. At HITEC, he proposed staging a funeral for traditional PMS. With over 350 PMS systems globally, many are fragmented due to localization needs. Cloudbeds’ AI, Signals, focuses on revenue intelligence, connecting marketing and revenue systems. Graham believes AI rewards context, making it the perfect time for independent hotels.
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The best Mallorca hotels for watching the 2026 total solar eclipse
20 July 2026Mallorca is in the path of totality for the 2026 solar eclipse – and its hotels are ready with boats, rooftops and clifftop dinners
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Radisson Hotel Group opens flagship site in Chengdu
20 July 2026The property contains 178 guestrooms and suites alongside four dining venues
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Peachtree Group Originates Bridge Loan for Hotel Portfolio Near Walt Disney World Resort
20 July 2026This article was written by Lodging Magazine. Click here to read the original article ATLANTA, Georgia—Peachtree Group originated a $150 million bridge loan to refinance a four-hotel portfolio totaling 997 keys in Flamingo Crossings Town Center, adjacent to Walt Disney World Resort, in Winter Garden, Fla. The financing represents the largest senior bridge loan in the firm’s history and replaces existing debt on the portfolio, which is owned by repeat borrower Doradus Partners. JLL arranged the transaction, which Peachtree closed…
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Fixing Connected Friction: How to Integrate Your PMS, RMS, and CRS Flawlessly
20 July 2026This article was written by Revoptimum. Click here to read the original article Introduction: The Invisible Cost of System Disconnects In the modern digital hotel landscape, operational success relies entirely on data speed. A customer browsing an accommodation option on the other side of the world expects to see identical pricing, true inventory availability, and instant booking confirmation whether they are searching via an OTA, a corporate GDS portal, or your official brand website. Behind the scenes, this seamless guest…
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Innside Manchester completes hotel bedroom refurbishment
20 July 2026Meliá Hotels International invests in 208-room property to mark 10 years of trading
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5 Ways Manual Hotel Key Control is Quietly Eroding Your Bottom Line
20 July 2026This article was written by Lodging Magazine. Click here to read the original article A J.D. Power study published by the Cornell Center for Hospitality Research found that U.S. hotel guests grow measurably less satisfied once front-desk wait times exceed five minutes. A similar delay plays out every morning at the back of house, where housekeeping and engineering staff wait in line to sign physical keys in and out of a paper logbook. Most operators treat that delay as a…
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Haven opens £12m waterpark at Kent Coast
20 July 2026The new attraction forms part of a £50m investment at the holiday park
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Hudini partners with Nobu Hotels to digitise guest check-in across luxury hotel portfolio
20 July 202620 June 2026 : Hudini , a leader in digital transformation solutions for the hospitality industry, has entered into an agreement with Nobu Hotels to deploy its Staff Connect digital check-in solution across the brand’s global portfolio of luxury lifestyle hotels. The collaboration reflects Nobu Hotels’ commitment to elevating the guest arrival experience through a seamless and digitally enabled check-in journey. Staff Connect is designed to empower front desk teams with an efficient check-in workflow while enabling a more personalised…
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Hayfield Manor launches specialist cancer care treatments in partnership with Ground Wellbeing
20 July 2026Offerings at the Cork hotel will support Breakthrough Cancer Research through a partnership with Ground Wellbeing
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Shiji Infrasys POS Powers Dining Excellence at The Capitol Kempinski Hotel Singapore
20 July 2026Singapore, July 20, 2026 – Shiji, the global leader in hospitality technology, today spotlights its cloud-based point-of-sale solution, Infrasys POS , at The Capitol Kempinski Hotel Singapore , where refined dining, heritage, and modern innovation converge to deliver exceptional guest experiences. Located in the heart of Singapore’s civic district, The Capitol Kempinski Hotel Singapore is home to a curated portfolio of distinguished restaurants and bars, each defined by meticulous service, culinary excellence, and contemporary luxury. Supporting these experiences behind the…
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Hostaway fuels its next phase of growth by expanding leadership team with three strategic executive appointments
20 July 2026New Chief Marketing Officer, Chief Financial Officer, and Chief Product Officer join Hostaway as the company enters its next phase of global growth. Toronto, CA, 20 July 2026 — Hostaway, the leading AI-driven vacation rental property management software (PMS), today announced the appointment of three senior executives to its leadership team. These strategic hires come as the company enters its next phase of scaling, following a milestone year in 2025 where it became the first vacation rental management software unicorn. Joining…
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What ADR Doesn’t Tell You
20 July 2026What the Rate Doesn’t Show A room’s rate gets tracked to the dollar. Occupancy, ADR, RevPAR — management has those numbers by the next morning meeting. What it actually costs, in labor and hands-on experience, to deliver the stay behind that number isn’t tracked at all. Routine costs get built into the rate. The unexpected version of that cost doesn’t — the repeat reset, the last-minute setup, the extra hands pulled in with no notice. The same is true for…
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The Big PMS Debate: a closed-door discussion between the world’s leading PMS CEOs and hotel CIOs
20 July 2026It does not happen often that the people who run hotel technology and the people who build it sit in one room and talk openly. They usually meet across a sales table. This session was made to take that away. It ran on the sidelines of HITEC in San Antonio, which is part of why it was possible at all. It brought together operators and suppliers who are based across different regions of the world and are rarely in the…
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Marriott Acquires Lefay Resorts to Expand Wellness Offerings with Proprietary Spa Methodology and Brand Identity
20 July 2026💸 Marriott acquired Lefay Resorts in late March, prioritizing Lefay’s wellness brand over resort expansion. Lefay has two resorts in Northern Italy and two more in development, totaling 440 keys, contributing just 0.026% to Marriott’s 1.7 million keys. The strategic move targets wellness-minded high earners and enhances Marriott’s luxury offerings using the Lefay SPA Method. This acquisition marks a shift towards co-branding in the wellness sector, emphasizing partnerships for specialized services.
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The Psychology of Revenue Leakage: Why Your Guests Want to Spend More And Why Your Hotel Won’t Let Them
20 July 2026The Invisible Problem A guest arrives at a coastal property in Southern Spain. She booked the room for the beach, but she would have booked the spa too… if she’d known it existed before day two of her stay. The spa was running at 31% utilization. Not because guests didn’t want spa treatments. Because the information was buried. By the time most guests discovered the spa, they’d already made plans. The window had closed. This is revenue leakage. And it…
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Rethinking Distribution in The Age of Data and Direct Relationships
20 July 2026For decades, hotel distribution followed a fairly straight forward rule – the more places you showed up, the more bookings you captured. Visibility in front of your target audience was considered the win. OTA’s, GDS connections and third party partnerships were stacked higher and wider, and success was measured by how many channels offered your rates. That playbook worked until it didn’t. In our current market, that same approach often comes at a cost due to margin pressure, diluted loyalty…
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From Landscape to Last Detail: Designing the Farm Charm Experience
20 July 2026Farm Charm is often associated with orchards, gardens, farm-to-table dining, and slower-paced itineraries. Together, these elements create a style of hospitality shaped by nature, authenticity, and a genuine sense of place. From the landscape to the smallest details, every part of a stay contributes to an atmosphere that feels welcoming and connected to its surroundings. This preference is reflected in Expedia Group’s Unpack ’26 report, where 84% of travelers said they are interested in staying on or near a farm.…
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A room full of hotel CIOs just described your biggest advantage
20 July 2026This article was written by Hospitality Today. Click here to read the original article At a closed-door session, the tech chiefs of Radisson, Wyndham and Choice spelled out what keeps a big brand slow — split budgets, the franchisee vote, tangled data ownership. An independent owner has none of it. Jul 20, 2026 by Markus Busch The confession you weren’t meant to hear. At HITEC in San Antonio, off the record, the tech chiefs of some of the largest hotel…
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Lodging Interactive Launches Celebrations Hub and Drives Untapped Social Event Revenue
19 July 2026Lodging Interactive, an award-winning digital marketing agency exclusively serving the hospitality industry since 2001, today announced the launch of its new Celebrations Hub , a strategic lead generation solution designed to help hotels and resorts capture incremental revenue from life’s most meaningful moments. The Celebrations Hub is powered by Lodging Interactive’s Social Media Amplified service and is designed to help properties go beyond traditional social media posting by connecting social media content with custom landing pages, lead magnets, and direct…
