Everything happening at Shiji, in one place. This hub brings together the latest news and launches around Shiji Group’s hospitality technology – PMS, POS, payments, distribution and data platforms – as reported by trusted sources worldwide. Follow one of the largest global hotel tech ecosystems.
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Hotels Are No Longer Selling Rooms, A Great Restaurant Now Sells the Room Upstairs, Independent Hotels Risk Losing AI Bookings by Default
10 August 2026The week opens with three pieces that each challenge a foundational hotel revenue assumption. Belmond’s Lawrence Edwards argues that hotels still measuring themselves by room revenue are operating on an obsolete model. JLL puts hard numbers on what the right restaurant does to a hotel’s occupancy and RevPAR. And Lighthouse closes the loop on last week’s AI booking infrastructure debate with the most specific guidance yet on what independent hotels need to do to appear in AI results before OTAs…
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2026 FIFA World Cup Boosts U.S. Hotel Revenue by $680 Million, Driven by ADR Increases Across 11 Host Cities
7 August 2026🏆 The 2026 FIFA World Cup boosted U.S. hotel revenue by $680 million across 11 host cities. Despite occupancy drops in 7 of these cities, ADR increases were prominent. The event highlighted the need for dynamic pricing strategies. In Q2 2026, APEC’s hotel construction hit a record high with 2,506 projects. Global guest satisfaction peaked at 87.3%, with quick response times boosting ratings. Five hotel groups surpassed one million rooms, but per-key value creation remains crucial.
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Global Hotel Satisfaction Reaches 87.3% GRI in Q2 2026, With Asia Leading and Service Quality Key
7 August 2026📈 Global guest satisfaction soared to 87.3% GRI in Q2 2026. Performance disparities between luxury and midscale hotels are decreasing, with 3-star hotels improving fastest. Asia leads globally, while Europe remains stable amid higher expectations. Service, F&B, and room quality are key drivers, with quick review responses now critical for reputation. Regional trends show the Middle East and Africa growing strongly and North America facing satisfaction pressures. Consistent service and review management are essential for hotel performance.
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Integrated Technology Ecosystems Enhance Hotel Operations by Streamlining Data Flow and Improving Guest Experiences
5 August 2026💻 Hotels increasingly rely on integrated technology ecosystems to enhance operations, involving dozens of systems for tasks like reservations, guest services, and revenue management. Integrated POS platforms connect these systems, enabling real-time data flow across departments, improving decision-making and guest experiences. As AI and automation advance, technology integration becomes vital for efficiency and resilience, allowing seamless operations despite potential disruptions. Integration is an ongoing strategy that ensures hotels can adapt to evolving guest expectations.
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Now Now NoHo and Carimar Beach Club Adopt Dailypoint’s Customer Data Platform for Enhanced Guest Experience
5 August 2026📰 Now Now NoHo, New York’s first sleeper cabin hotel, and Carimar Beach Club in Anguilla, are adopting dailypoint’s Customer Data Platform (CDP) to enhance guest communications and loyalty. Carimar Beach Club features 24 beach villas and is the first in Anguilla to use this technology. The platform integrates with Stayntouch’s PMS, improving data accuracy and communication. Dailypoint serves over 1,500 hotels and was named the #1 Hotel CRM & Email Marketing Solution in 2026.
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AI Accelerates Long-Standing Hotel Distribution Challenges, Favoring OTAs with Scale and Data Ecosystems
4 August 2026📈 In 2026, Natalie Kimball from Shiji, interviewed at HITEC, highlighted how AI accelerates hotel distribution challenges. OTAs, with 25 years of advantage, leverage AI for personalized booking, outpacing hotels. AI-driven discovery is reshaping guest interaction, making accurate, consistent content crucial for visibility. While OTAs lead in data and AI, hotels should focus on delivering high-quality experiences. Collaborating with tech partners like Horizon Distribution ensures hotels remain competitive in AI-driven channels.
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Shiji Unveils Advanced F&B Technology Solutions, Featuring Infrasource POS and Review Pro Suite for Enhanced Guest Experience
4 August 2026📈 In a recent event on FMB technology, industry leaders discussed emerging trends and innovations. Presenters included Johnny from TableCheck and representatives from Jack Consulting. Key topics were contactless QR code ordering, integrated payment solutions, and centralized review handling. The event highlighted Shiji’s cloud-based, mobile-focused systems for guest engagement. In Japan, the hospitality sector benefits from a weak currency, boosting inbound tourism. Operators aim to connect with efficient channels, with Shiji’s POS data being pivotal.
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Shiji Group’s Daylight PMS Enhances Hotel Efficiency with Integrated Data and AI-Driven Guest Recognition Systems
3 August 2026📈 Hotel operations face challenges with fragmented systems and data silos. Shiji Group’s Daylight PMS offers streamlined efficiency 24/7, aligning distribution, rates, and inventory. The system uses algorithms to merge guest data, enhancing service delivery across properties. Integrating Shiji Reviewpro ensures guest satisfaction is part of daily operations. Shiji’s Twilight Data + AI provides actionable insights for future readiness. Embrace a unified platform to optimize hotel management and improve guest experiences.
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AI Speeds Up OTAs’ Advantage in Hotel Distribution, Hotels Urged to Focus on Experience and Content
3 August 2026💻 Natalie Kimball, VP at Horizon Distribution, discussed AI’s impact on hotel distribution at HITEC 2026. AI accelerates the existing advantage of OTAs built over 25 years, compressing change into a shorter timeframe. OTAs, leveraging data ecosystems, offer comprehensive booking experiences. Hotels risk losing visibility due to AI-driven discovery unless they focus on accurate content and exceptional guest experiences. It’s crucial to enhance their on-property experiences and maintain accurate, comprehensive content to uphold their market presence.
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HVS Forecasts 4.5% U.S. RevPAR Growth for 2026, with Average Cap Rates at 7.7%
31 July 2026📈 HVS forecasts a 4.5% RevPAR growth for U.S. hotels in 2026, driven by World Cup demand, with transaction cap rates at 7.7%. Shiji analyzed 224,171 World Cup guest reviews, revealing Mexico’s superior performance over the U.S. Across 1,819 hotels, Mexico’s F&B scored a 9.27-point gain. The World Sustainable Hospitality Alliance Global Summit will gather over 250 leaders in Paris in December, hosted by Accor, focusing on sustainability frameworks for 66,000+ hotels.
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Mexico Outperforms US in Hotel Reputation During 2026 FIFA World Cup, Driven by Food and Beverage Improvements
31 July 2026🏆 During the 2026 FIFA World Cup, hotels in North America saw increased occupancy but maintained guest satisfaction. Analyzing 224,171 reviews across 14 cities, Mexico outperformed the US with a Global Review Index (GRI) of 86.5% vs. 82.6%. Review volumes rose 117% in Mexico, while negative feedback decreased. US hotels showed a stable 76.1% positive review share. Mexico excelled in Food and Beverage, improving by 9.27 percentage points, while US hotels improved broadly across departments. Solo travel increased sharply in…
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Mexico Outperformed US Hotels in Reputation Metrics During 2026 World Cup, Driven by 117% Review Growth
31 July 2026🏆 In 2026, hotels across North America faced operational pressures during the FIFA World Cup. Analysis of 1,819 hotels and 224,171 reviews in 14 host cities showed a 10.9% increase in review volume. Mexico’s Global Review Index (GRI) rose 0.45%, outperforming the US’s 0.16% increase, with Food and Beverage scores soaring by 9.27 points. Review patterns shifted, with solo travel rising by 5.7% in the US and 17.8% in Mexico, highlighting operational shifts.
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Middle East Hotels Embrace Integrated Cloud-Based Technology for Enhanced Guest Experience and Operational Efficiency
30 July 2026💻 Middle East hospitality is evolving through integrated, cloud-based tech transformation in the UAE and KSA. Hotels are adopting unified data platforms, AI-driven personalization, and cloud systems replacing legacy hardware for enhanced guest experiences. Key priorities include cybersecurity, data privacy, and seamless guest interactions. Migration challenges include data cleansing and staff training. The shift toward AI, IoT, and RPA anticipates reshaping hospitality. Media One Hotel exemplifies successful PMS and POS integration, boosting efficiency and personalization.
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Kempinski Hotels Implements Shiji’s Daylight PMS Across 4,400 Rooms to Enhance Luxury Hospitality Operations
30 July 2026🏨 Kempinski Hotels, a luxury brand, chose Shiji’s Daylight PMS for its operations in Berlin. Since 2025, it has enhanced over 4,400 rooms with this tech. Built on the Shiji Platform, it offers guest profile management and security, supporting growth in China. Designed for agility, Daylight PMS integrates seamlessly with existing systems, boosting staff efficiency and guest experience. Shiji serves over 91,000 hotels globally, providing innovative hospitality technology solutions.
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Middle East Hotels Embrace Integrated Platforms and Real-Time Data for Enhanced Guest Experiences and Efficiency
29 July 2026🏨 In the Middle East, hotels in the UAE and KSA are transforming thanks to integrated, cloud-based technology. Guest expectations are driving digital adoption, from AI services to mobile check-ins. Migration from legacy systems requires clean data, planning, and training. Emphasizing real-time data, cybersecurity, and AI, hotels enhance operations and guest satisfaction. Media One Hotel exemplifies integration, using a unified system for PMS, POS, and more, improving efficiency and personalization. Emerging technologies like AI and IoT promise further advancements.
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Camino Real Mérida’s Federico Domínguez Advocates for Technology Enhancing, Not Replacing, Human Connection in Hospitality
27 July 2026💻 Federico Domínguez, General Manager of Camino Real Mérida, emphasizes that technology should enhance hospitality, not replace it. The hospitality sector is adopting AI and real-time data to optimize operations and enhance guest experiences. As guest expectations rise, hotels need connected systems to improve service and reduce friction. AI aids in decision-making by synthesizing data, while interconnected ecosystems foster better communication and collaboration. Despite technological advances, genuine human connection remains irreplaceable in hospitality.
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US Hotel Development Pipeline Projects 832 New Openings by 2028, Indicating 1.5% Supply Growth Rate
23 July 2026📈 US pipeline projects 832 hotel openings in 2028, a 1.5% supply growth rate. Canada saw a 3.5% occupancy drop in June 2026, despite ADR rising 5.4% to CAD 252.63. Cloudbeds launched real-time reporting via Insights. Hoteza and Shiji Daylight PMS integrated to streamline hotel desk operations. Wyndham Rewards ranked top for 2026-2027. Eduardo Schutte appointed SVP at Hyatt. Songtsam opened a new retreat in Kunming, and $10 million renovations completed at Franklin Marriott Cool Springs.
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Hoteza Launches Two-Way Integration with Shiji Daylight PMS to Streamline Hotel Operations and Enhance Guest Experience
23 July 2026🏨 Hoteza launched a two-way integration with Shiji Daylight PMS, streamlining hotel operations and guest services by reducing manual tasks. Available through the Hoteza Guest Journey Platform, it lets guests complete online check-ins and syncs reservation data. Serving over 1,000 hotels in 90+ countries, Hoteza maintains 200+ integrations. Shiji supports 91,000 hotels globally with its cloud-based technology. This integration enhances efficiency and guest experience, transforming hotel operations worldwide.
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AI-Driven Interfaces Replace Traditional Search as Hotels Aim for Recommendability Over SEO Rankings by 2026
22 July 2026🏨 AI is essential in hotels by 2026, shifting focus from SEO to data consistency for recommendation. The 2026 World Cup analysis shows cities with limited hotel supply saw high ADR gains, while dynamic pricing outperformed static rates. The Gallivant, East Sussex, highlights small hotels’ tech advantages due to agility. Amsterdam’s city tax may hit 20% by 2031. Sunborn London cut check-in time from 8 to 1 minute. Winnow aims to prevent over $1 billion in food waste globally.
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Sunborn London’s Technology Transformation Reduces Check-In Time from Eight Minutes to One, Enhancing Guest Experience
22 July 2026💻 Sunborn London reduced its average check-in time from eight minutes to just one minute, enhancing guest experience. Under General Manager Francisco Ventura’s leadership, the hotel uses connected systems for pre-arrival tasks like reservations and payments, allowing more time for guest interaction. Secure payment systems foster trust. Emphasizing interconnected hospitality, the hotel prioritizes seamless tech integration to support human connections, ensuring technology enhances rather than replaces personal guest experiences.
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Hospitality Net Hosts Big PMS Debate Highlighting Cost vs. Experience and Data Ownership Challenges in Hotel Technology
20 July 2026📰 From July 5 to 11, US hotel RevPAR rose 5.2%, with Miami leading ADR growth at 37.6%. Hospitality Net’s Big PMS Debate at HITEC in San Antonio saw hotel CIOs and PMS CEOs discuss cost versus guest experience, data ownership, and AI integration. Marriott acquired Lefay Resorts for its SPA Method. Virgin Hotels New Orleans appointed Marie Douroux as Executive Chef, while W Hotels opened in Riyadh, and IHG signed 24 new Holiday Inns in Greater China.
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Shiji’s Infrasys POS Enhances Dining Experience at The Capitol Kempinski Hotel Singapore with Seamless Technology Integration
20 July 2026💬 Singapore, July 20, 2026 – Shiji highlights its Infrasys POS at The Capitol Kempinski Hotel Singapore, enhancing dining experiences. Located in Singapore’s civic district, the hotel combines heritage and modern luxury with 155 rooms. Infrasys POS, tailored for high-end hospitality, ensures seamless operations. Kempinski, founded in 1872, operates 75 luxury hotels in 33 countries. The hotel, part of Capitol Singapore, features a mall and residences, emphasizing luxury and innovation in hospitality.
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CIOs and CTOs from Major Hotel Groups Discuss AI’s Impact on Industry Costs and Guest Experience at HITEC Session
20 July 2026📈 During a session at HITEC in San Antonio, hotel CIOs, CTOs, and PMS vendors debated AI’s impact on hospitality, emphasizing labor efficiency, cost reduction, and guest experience enhancement. Operators like Radisson and Wyndham, and suppliers like Oracle and Mews, discussed the sector’s success in adopting cloud systems but identified funding and integration as key challenges. A significant divide exists: hotel groups prioritize cost optimization, while vendors focus on enhancing guest experience. Data ownership and integration remain contentious, hindering AI…
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Spain Hotel Bookings Surge 76% and ADR Increases 85% Due to Upcoming Total Solar Eclipse in August
17 July 2026📈 Spain is experiencing a 76% increase in hotel bookings and an 85% rise in ADR due to the August 12 total solar eclipse, the first from mainland Spain in 120 years. 🚀 Connectivity is vital for hotels to enter the AI commerce layer, as per hospitality.today and reconline AG. Despite rising costs, 56% of Americans plan summer trips. Global guest satisfaction reached 87.3% in Q2 2026, with response times improving to 3.7 days. Faraway Hotels launched simultaneously in the…
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Shiji’s Q2 2026 Report Shows 62% of Global Hotel Reviews from Booking.com and Google, Highlights Satisfaction Rise
17 July 2026📚 In Q2 2026, Shiji’s benchmark report revealed improvements in global guest satisfaction and review response. Booking.com and Google contributed over 62% of global review volume. Hotels engaging in timely feedback responses exhibited higher satisfaction metrics. Shifts in review sources highlighted travelers’ evolving feedback habits. The report covered regions such as Asia, Europe, and North America, offering a comparative analysis of guest experiences. It emphasized reputation management as crucial for competitive advantage in hospitality.
