Everything happening at Shiji, in one place. This hub brings together the latest news and launches around Shiji Group’s hospitality technology – PMS, POS, payments, distribution and data platforms – as reported by trusted sources worldwide. Follow one of the largest global hotel tech ecosystems.
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Shiji and Rivalry Tech Partnership Reveals an Unexpected Benefit of Self-Service: More Time for Hospitality
28 August 2026Atlanta, Georgia, USA – Shiji and Rivalry Tech today announced their partnership integrating Rivalry Tech’s hospitality-focused self-service kiosk platform with Shiji’s Infrasys POS , following the successful launch of the first integrated food and beverage kiosk implementation between the two companies in the Americas at Hyatt Regency Savannah . Launched in May 2026, the deployment is challenging one of hospitality’s biggest assumptions: that self-service comes at the expense of personal service. By moving routine marketplace purchases to self-service, guests no…
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Hotels Shift Technology Strategy to Prioritize Connectivity and Adaptability Over Adding New Software Systems
26 August 2026💻 Hotel technology strategy is evolving to prioritize connectivity, adaptability, and evolution over simply adding new software. Integrating systems like PMS, CRM, and POS is crucial, but seamless data exchange and open architecture are essential to avoid fragmentation. Hotels must focus on API quality, data ownership, and integration management. The future relies on building flexible technology stacks that can easily accommodate changes without incurring hidden costs from dependencies and manual workflows.
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Shiji and Rivalry Tech Launch Self-Service Kiosks at Hyatt Regency Savannah, Boosting Sales by 24%
25 August 2026📱 Shiji and Rivalry Tech launched an integrated kiosk at Hyatt Regency Savannah in May 2026, enhancing hotel self-service. By August 25, 2026, 72% of orders were kiosk-driven, increasing marketplace orders by 22% and sales by 24% compared to May-June 2025. Guests bypass front desk lines for snacks, while staff focus on personalized service. The system charges purchases to rooms, ensuring seamless transactions. This shift challenges beliefs that self-service undermines hospitality, proving technology complements human interaction.
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AI in Hospitality: Importance of PMS in Managing AI Inputs, Outputs, and Control for Future-Ready Hotels
24 August 2026📊 AI is reshaping the hotel industry, focusing on data inputs and API-enabled outputs for real-time operations. 63% of UK hospitality providers report increased app payments, driven by PSD2 regulation complexity. Google paid $10 million for Spirit Airlines data, emphasizing travel data’s value. American Express Travel’s premium program now includes 3,400 hotels. Accor to introduce AI-generated pricing for corporate bids by 2027. AI-referred sessions on Shopify grow faster than organic search, highlighting AI’s search optimization potential.
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IHG Signs Major 14-Hotel Conversion Deal in Kyoto, Expanding Portfolio with 1,063 Rooms Managed by GCP Hospitality
24 August 2026📊 IHG, in collaboration with GCP Hospitality, will convert 14 hotels comprising 1,063 rooms in Kyoto over the next year. Google’s agentic hotel booking test in the U.S. partners with Amadeus and potentially Sabre, involving major brands like Booking and Expedia. Expedia data indicates a 20% increase in Asia Pacific bookings, with European bookings within a zero to six-day window up by 25%. Turkey saw a 55% rise in domestic searches, and Canadian July RevPAR grew 9%.
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HotelIQ Integrates with Shiji’s Daylight PMS to Streamline Data Management for Hotels Using Decision Cloud
24 August 2026🏨 HotelIQ, based in Atlanta, GA, announced a new integration between HotelIQ Decision Cloud and Shiji’s Daylight PMS. This integration enables hotels to centralize reservation data, streamline analytics, and enhance commercial planning and forecasting without manual data handling. Sameer Umar, COO of HotelIQ, highlights its role in improving decision-making capabilities. Shiji serves over 91,000 hotels globally, with 5,000 employees, by providing cloud-based solutions for seamless operations and data intelligence.
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Wyndham Garden Phuket Kamala Implements Shiji’s Infrasys POS to Enhance Food and Beverage Operations
24 August 2026💻 August 24, 2026, Bangkok – Wyndham Garden Phuket Kamala deployed Shiji’s Infrasys POS, enhancing operational efficiency across its food and beverage outlets. Located on Kamala Beach, the resort integrates real-time transaction processing with centralized menu management, ensuring seamless service during peak periods. James Liaw of Shiji highlights the system’s flexibility. James Yang from Wyndham Garden notes improved efficiency without added complexity. Shiji serves over 91,000 hotels globally with its cloud-based platform.
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Effective Hotel Cross-Selling Relies on Understanding Guest Needs and Utilizing Existing Data, Says Pablo Torres
19 August 2026🏨 Pablo Torres, a hospitality expert with 25 years of experience, highlights the importance of guest understanding in hotel cross-selling strategies. Hotels should leverage pre-arrival communication, enhance data usability, and strategically use automation. A typical hotel collects 2-2.5 million data points annually, yet often does not utilize this data effectively. The focus should be on total revenue management and personalized guest experiences, using technology to enhance, not replace, human interactions. Remembering simple details, like a guest’s name, is essential.
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How a Global Hotel Group Scales Content Distribution to Support Direct Bookings
18 August 2026The customer has implemented Iceportal Content as a centralized platform to manage, localize, optimize, and distribute hotel content on a global scale. 1. Centralized global distribution: ensure consistency at scale With Iceportal, the customer can reach 650+ global demand channels and synchronize content between Brand.com and third-party channels, helping ensure accurate, consistent, and up-to-date content across all guest touchpoints. 2. AI-powered translation: unlock local demand With Iceportal’s AI-powered translation feature, hotels can automate content translation across 25 languages while maintaining…
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Al Khoory Hotels Adopts Shiji’s Daylight PMS, Infrasys POS, and Reviewpro Reputation for Enhanced Guest Experience
17 August 2026💻 Dubai, UAE, August 17, 2026 – Shiji announced that Al Khoory Hotels, a UAE-based hotel group, selected Shiji’s Daylight PMS, Infrasys POS, and Reviewpro Reputation to enhance service quality and efficiency. Al Khoory operates seven hotels in Dubai. The cloud-based Shiji Platform aids in unifying guest data, improving operational workflows, and maintaining data privacy. This technology investment aligns with Al Khoory’s focus on personalized guest experiences and operational excellence.
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Shiji Daylight PMS and Amadeus iHotelier Successfully Deployed at Green Lodge Moorea in French Polynesia
13 August 2026🌴 Sydney, Australia, August 13, 2026 – Shiji successfully launched Daylight PMS at Green Lodge Moorea in French Polynesia. This eco-boutique retreat now integrates Shiji Daylight PMS and Amadeus iHotelier for seamless guest management and personalized services. Anthony Stevens of Shiji highlights the role of connected tech in luxury hospitality. Jennifer Eillis from Green Lodge emphasizes their goal of authentic guest experiences. Amadeus, listed on the IBEX 35, collaborates for hospitality innovation.
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Tripadvisor and Airbnb Partner to Offer Over 425,000 Tours and Activities on Airbnb Platform Later This Year
12 August 2026📰 Tripadvisor and Airbnb merge their experiences inventory, allowing Airbnb’s 150+ million users to access 425,000+ activities directly. ChatGPT Ads for hotels reveal CPC costs of $3-$3.50 with click-through rates at 1.6-1.9%. The EU’s AI watermarking rule, effective August 2, 2026, requires AI-produced content to be marked, impacting hotel marketing. Puerto Rico approves a $2B+ Esencia development on its southwest coast, the largest hospitality investment in its history, opening in late 2029.
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Shiji’s Iceportal Content Surpasses 650 Global Demand Channels, Connecting 60,000 Hotels with 2.5 Million Images Worldwide
12 August 2026📷 In Q2 2026, Shiji’s Iceportal Content expanded to over 650 global demand channels, connecting 60,000+ hotels with 2.5 million images distributed worldwide. Integrations with Adobe Experience Manager, Birdeye, Cavok, SOCI, and OTS Globe enhance content distribution. Iceportal Content collaborates with platforms like Booking.com, Expedia, and Google, ensuring accurate content across the booking journey. This ecosystem addresses the fragmented distribution landscape, aiding hotels and travel sellers in managing and distributing trusted, consistent content.
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Independent Hotels Should Prioritize Guest Experience Over Technology According to Dragonfly Strategists CEO Caryl Helsel
12 August 2026💻 Independent hotels should prioritize guest experience over technology, says Caryl Helsel, CEO of Dragonfly Strategists. Focusing on intuitive systems can boost staff efficiency and service quality, critical amidst industry labor shortages. Connected tech minimizes operational friction, while AI should assist, not replace, staff. Hotels should select user-friendly systems, emphasizing seamless guest interactions, rather than excessive features, safeguarding the unique hospitality experience.
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JLL Reports Luxury Hotels with High-End Restaurants Achieve 6.7% Higher Occupancy and 18.6% More RevPAR
10 August 2026📈 JLL data shows that luxury hotels with flagship dining see a 6.7% increase in occupancy and an 18.6% boost in RevPAR. Belmond’s Lawrence Edwards highlights that hotels prioritizing room revenue are outdated, focusing instead on guest experiences. 60% of luxury travelers now choose hotels based on dining options, up from 38% in 2022. Lighthouse advises independent hotels on AI booking strategies to counter OTAs’ dominance. A dual-brand Marriott opened in Portland, Maine, adding Residence Inn and Moxy.
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2026 FIFA World Cup Boosts U.S. Hotel Revenue by $680 Million, Driven by ADR Increases Across 11 Host Cities
7 August 2026🏆 The 2026 FIFA World Cup boosted U.S. hotel revenue by $680 million across 11 host cities. Despite occupancy drops in 7 of these cities, ADR increases were prominent. The event highlighted the need for dynamic pricing strategies. In Q2 2026, APEC’s hotel construction hit a record high with 2,506 projects. Global guest satisfaction peaked at 87.3%, with quick response times boosting ratings. Five hotel groups surpassed one million rooms, but per-key value creation remains crucial.
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Global Hotel Satisfaction Reaches 87.3% GRI in Q2 2026, With Asia Leading and Service Quality Key
7 August 2026📈 Global guest satisfaction soared to 87.3% GRI in Q2 2026. Performance disparities between luxury and midscale hotels are decreasing, with 3-star hotels improving fastest. Asia leads globally, while Europe remains stable amid higher expectations. Service, F&B, and room quality are key drivers, with quick review responses now critical for reputation. Regional trends show the Middle East and Africa growing strongly and North America facing satisfaction pressures. Consistent service and review management are essential for hotel performance.
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Integrated Technology Ecosystems Enhance Hotel Operations by Streamlining Data Flow and Improving Guest Experiences
5 August 2026💻 Hotels increasingly rely on integrated technology ecosystems to enhance operations, involving dozens of systems for tasks like reservations, guest services, and revenue management. Integrated POS platforms connect these systems, enabling real-time data flow across departments, improving decision-making and guest experiences. As AI and automation advance, technology integration becomes vital for efficiency and resilience, allowing seamless operations despite potential disruptions. Integration is an ongoing strategy that ensures hotels can adapt to evolving guest expectations.
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Now Now NoHo and Carimar Beach Club Adopt Dailypoint’s Customer Data Platform for Enhanced Guest Experience
5 August 2026📰 Now Now NoHo, New York’s first sleeper cabin hotel, and Carimar Beach Club in Anguilla, are adopting dailypoint’s Customer Data Platform (CDP) to enhance guest communications and loyalty. Carimar Beach Club features 24 beach villas and is the first in Anguilla to use this technology. The platform integrates with Stayntouch’s PMS, improving data accuracy and communication. Dailypoint serves over 1,500 hotels and was named the #1 Hotel CRM & Email Marketing Solution in 2026.
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AI Accelerates Long-Standing Hotel Distribution Challenges, Favoring OTAs with Scale and Data Ecosystems
4 August 2026📈 In 2026, Natalie Kimball from Shiji, interviewed at HITEC, highlighted how AI accelerates hotel distribution challenges. OTAs, with 25 years of advantage, leverage AI for personalized booking, outpacing hotels. AI-driven discovery is reshaping guest interaction, making accurate, consistent content crucial for visibility. While OTAs lead in data and AI, hotels should focus on delivering high-quality experiences. Collaborating with tech partners like Horizon Distribution ensures hotels remain competitive in AI-driven channels.
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Shiji Unveils Advanced F&B Technology Solutions, Featuring Infrasource POS and Review Pro Suite for Enhanced Guest Experience
4 August 2026📈 In a recent event on FMB technology, industry leaders discussed emerging trends and innovations. Presenters included Johnny from TableCheck and representatives from Jack Consulting. Key topics were contactless QR code ordering, integrated payment solutions, and centralized review handling. The event highlighted Shiji’s cloud-based, mobile-focused systems for guest engagement. In Japan, the hospitality sector benefits from a weak currency, boosting inbound tourism. Operators aim to connect with efficient channels, with Shiji’s POS data being pivotal.
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Shiji Group’s Daylight PMS Enhances Hotel Efficiency with Integrated Data and AI-Driven Guest Recognition Systems
3 August 2026📈 Hotel operations face challenges with fragmented systems and data silos. Shiji Group’s Daylight PMS offers streamlined efficiency 24/7, aligning distribution, rates, and inventory. The system uses algorithms to merge guest data, enhancing service delivery across properties. Integrating Shiji Reviewpro ensures guest satisfaction is part of daily operations. Shiji’s Twilight Data + AI provides actionable insights for future readiness. Embrace a unified platform to optimize hotel management and improve guest experiences.
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AI Speeds Up OTAs’ Advantage in Hotel Distribution, Hotels Urged to Focus on Experience and Content
3 August 2026💻 Natalie Kimball, VP at Horizon Distribution, discussed AI’s impact on hotel distribution at HITEC 2026. AI accelerates the existing advantage of OTAs built over 25 years, compressing change into a shorter timeframe. OTAs, leveraging data ecosystems, offer comprehensive booking experiences. Hotels risk losing visibility due to AI-driven discovery unless they focus on accurate content and exceptional guest experiences. It’s crucial to enhance their on-property experiences and maintain accurate, comprehensive content to uphold their market presence.
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HVS Forecasts 4.5% U.S. RevPAR Growth for 2026, with Average Cap Rates at 7.7%
31 July 2026📈 HVS forecasts a 4.5% RevPAR growth for U.S. hotels in 2026, driven by World Cup demand, with transaction cap rates at 7.7%. Shiji analyzed 224,171 World Cup guest reviews, revealing Mexico’s superior performance over the U.S. Across 1,819 hotels, Mexico’s F&B scored a 9.27-point gain. The World Sustainable Hospitality Alliance Global Summit will gather over 250 leaders in Paris in December, hosted by Accor, focusing on sustainability frameworks for 66,000+ hotels.
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Mexico Outperforms US in Hotel Reputation During 2026 FIFA World Cup, Driven by Food and Beverage Improvements
31 July 2026🏆 During the 2026 FIFA World Cup, hotels in North America saw increased occupancy but maintained guest satisfaction. Analyzing 224,171 reviews across 14 cities, Mexico outperformed the US with a Global Review Index (GRI) of 86.5% vs. 82.6%. Review volumes rose 117% in Mexico, while negative feedback decreased. US hotels showed a stable 76.1% positive review share. Mexico excelled in Food and Beverage, improving by 9.27 percentage points, while US hotels improved broadly across departments. Solo travel increased sharply in…
