Everything happening at Shiji, in one place. This hub brings together the latest news and launches around Shiji Group’s hospitality technology – PMS, POS, payments, distribution and data platforms – as reported by trusted sources worldwide. Follow one of the largest global hotel tech ecosystems.
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Chinese AI Hotel Booking Orders Surge 800% Year-on-Year During Spring Festival 2026 Through Smartphone Integration
18 September 2026🚩 Chinese AI platforms achieved 800% growth in hotel bookings during the Spring Festival in 2026, leveraging smartphone AI assistants from Huawei, Xiaomi, OPPO, and Honor. U.S. hotel RevPAR fell 6.2% for the week ending September 12 due to a calendar shift, ending a 21-week growth streak. Hotel technology friction costs include data re-entry and disconnection issues, impacting staff efficiency. Highgate entered the Greek market by acquiring the Zafolia Hotel Athens. RLA Global suggests transforming hotel gyms into wellness hubs…
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Hotel Technology Must Focus on Operational Efficiency, Not Just System Upgrades, Says Shiji’s Alejandra Pueblita
18 September 2026💻 American Liberty Hospitality reported a 10–20% increase in service speed by implementing mobile point-of-sale workflows across five properties. Grand Hyatt Singapore reduced order errors from 5-10% to nearly zero after digitizing in-room dining. A 200-room hotel operating at 70% occupancy with an average daily rate of $162 can generate $8.29 million annually in room revenue; a 1% improvement equates to $82,700. Hotel Corallo Sorrento saw a 20% increase in ADR by improving operational coherence.
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Fragmented Hotel Technology Systems Impact Staff Efficiency and Revenue, Highlighting Need for Operational Change
17 September 2026📈 Hotels with 200 rooms at 70% occupancy and an average daily rate of $162 achieve room revenue of $8.29 million annually. American Liberty Hospitality saw service speeds rise by 10–20% with mobile point-of-sale workflows. Grand Hyatt Singapore cut in-room dining order errors from 5–10% to nearly zero and improved menu updates. Hotel Corallo Sorrento used guest feedback to boost ADR by 20%. Operational coherence crucially affects guest experience and hotel scalability.
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Hotels Face Shrinking Guest Recovery Windows as 88% of Customers Now Expect Faster Responses, Zendesk Reports
16 September 2026💬 In 2026, 88% of customers expect faster responses, but only 37% of companies meet these expectations. The guest recovery window in hotels has shrunk from hours to minutes. Corinthia Hotels responds to 92% of guest feedback within an hour. Despite a global average review response time of 3.7 days, timely in-stay feedback and task tracking can prevent negative reviews and improve guest satisfaction by addressing issues promptly.
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AI Enhances Hotel Operations by Integrating PMS and POS Data for Real-Time Guest Stay and Spend Analysis
16 September 2026💻 AI’s integration with Property Management Systems (PMS) and Point of Sale (POS) systems in hotels is transforming operations. PMS data offers insights into guests’ stay details, while POS data reveals their spending habits. AI can process these data points in real time to enhance decision-making. As hotels rely more on AI, they must consider operational events, permissions, and the timing of data availability. The focus is shifting from data collection to crafting the right operational context for decision-making.
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Guest Recovery Windows Shrink as 88% Expect Faster Responses; Corinthia Hotels Achieves 92% Feedback Response in Under an Hour
15 September 2026💬 In 2026, 88% of customers expect faster responses, but only 37% of companies meet that demand. Increasing expectations for rapid responses, especially in hospitality, have shortened the guest recovery window from hours to minutes. Corinthia Hotels boasts a 92% response rate within an hour for guest feedback. Slow responses risk negative reviews and decreased guest satisfaction, while task-tracking solutions help improve operational efficiency and guest loyalty by resolving issues promptly.
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First Central Hotel Suites Dubai Integrates 524-Room Operations with Shiji’s Cloud Platform to Enhance Guest Experience
14 September 2026💻 Shiji, a leader in hospitality technology, integrated First Central Hotel Suites’ 524-room property in Dubai, UAE, on September 14, 2026. By merging front office and F&B operations onto Shiji’s cloud platform, guest data is now unified, enhancing service delivery. The implementation of Daylight PMS and Infrasys POS improves operational efficiency, data visibility, and guest experience. This strategic move aligns with evolving guest expectations and reflects growing Middle Eastern adoption of integrated technology platforms.
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Shiji Integrates Front Office and F&B Operations at Dubai’s First Central Hotel Suites with Cloud Platform
14 September 2026💻 First Central Hotel Suites in Dubai, managed by Central Hotels and part of The First Group, integrated its 524-room property’s front office and F&B operations onto a single cloud platform using Shiji’s Daylight PMS and Infrasys POS. This move improves guest information flow, enhancing staff efficiency and guest experience. The deployment reflects Middle Eastern hospitality trends towards integrated, cloud-based solutions for better guest service and operational control. SiteMinder, a global hotel commerce leader, is associated with this announcement.
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First Central Hotel Suites Dubai Integrates Operations with Shiji’s Daylight PMS and Infrasys POS Across 524 Rooms
14 September 2026📰 On September 14, 2026, in Dubai, Shiji announced that First Central Hotel Suites has integrated its 524-room property and two dining outlets with Shiji’s Daylight PMS and Infrasys POS systems. This unifies front office and F&B operations on a single cloud platform, enhancing guest service efficiency. The implementation aims to improve coordination, data visibility, and service delivery speed. Shiji supports over 91,000 hotels globally, ensuring seamless hospitality technology solutions.
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Only 6% of Hotels Consistently Appear in AI Results; OTAs Supply 82% of AI Recommendation Data.
11 September 2026📈 In the hotel industry, AI now plays a crucial role in recommendations, with 82% of its data sourced from OTAs. Only 6% of hotels consistently appear in AI results. Junior sales reps using AI early may develop weaker skills; a protected framework is suggested. UK tourist taxes could impact visitor spending by up to £14.4 billion by 2027, while London leads in hotel investment with £1.4 billion in transactions. New properties and appointments were announced globally.
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Google Introduces AI Mode Booking Capabilities in the U.S., Streamlining Hotel Discovery and Booking Process
11 September 2026📈 On August 27, 2026, Google launched its AI Mode booking feature in the U.S., enabling travelers to explore hotels and book through a conversational interface. This move aims to streamline the booking process by collapsing discovery, comparison, and transaction into one conversation. Significant partners include Booking.com, Expedia, Hilton, and Marriott. AI recommendations depend on accurate hotel data. Accurate content, rates, and availability are crucial for hotels to capitalize on this AI-driven discovery and booking trend.
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Google Introduces AI Mode Booking Capabilities in the U.S., Revolutionizing Hotel Discovery and Booking Processes
11 September 2026📱 On August 27, 2026, Google announced AI Mode booking in the U.S., allowing travelers to discover, compare, and book hotels via a conversational interface. Major brands like Hilton, Marriott, and OTAs such as Expedia and Booking.com are involved. AI compresses the travel booking process but raises questions about who controls guest relationships. Hotels need accurate content and direct booking paths to compete effectively in AI-driven environments.
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Grupo Baleine Launches Daylight PMS at Roma Nueve Dos Hotel Boutique in Mexico City for Enhanced Guest Services
9 September 2026💻 Grupo Baleine selected Daylight PMS for Roma Nueve Dos Hotel Boutique in Mexico City, launching on July 21, 2026. The 11-room luxury hotel aims to enhance guest services with advanced technology. Grupo Baleine operates nine properties, with future expansion plans into the U.S. and Latin America. Shiji’s platform, supporting over 91,000 hotels, enables better guest management and operational efficiency. The implementation focuses on scalability, digital check-in, and guest profile management for personalized service.
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Mark Fancourt Advocates Multi-Year Business Planning Over Traditional Budgeting for Hotel Technology Investments
9 September 2026📈 Mark Fancourt, Co-Founder & Principal Consultant at TRAVHOTECH, emphasizes multi-year business planning over traditional annual budgeting for hotels. He highlights the importance of integrating guest feedback and staff insights to inform technology investments. Technology should be treated as an enterprise capability, assessed beyond annual budget lines. This approach ensures investments align with strategic objectives, addressing capability gaps and avoiding fragmented systems. Fancourt stresses the need to evaluate ROI based on business capability rather than arbitrary financial metrics.
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Grupo Baleine Implements Daylight PMS at Mexico City’s Roma Nueve Dos to Enhance Luxury Hospitality Services
8 September 2026📰 Mexico City, September 8, 2026 – Grupo Baleine selected Daylight PMS for its Roma Nueve Dos Hotel Boutique, which went live on July 21, 2026. With 11 rooms, this is Grupo Baleine’s first property in Mexico City. The new system enhances reservation management and guest personalization. Grupo Baleine aims to expand into the U.S. and other Latin American countries, leveraging technology to improve service and scale operations. The group currently manages nine properties.
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Integrated Payment Systems Transform Operations and Guest Experience in Global Hotel Groups, Says FreedomPay’s Kevin Carson
7 September 2026💰 Kevin Carson, SVP Global Partnerships at FreedomPay, highlights a shift in hotel payments. Modern systems integrate payments into operations, reducing friction from fragmented systems, and enhancing resilience. Key changes include improved consistency and visibility across properties, and payments integrated into workflows for smoother service. Hotels are advised to standardize globally while allowing local flexibility, aiming for productivity, consistency, and visibility. Shiji supports these solutions across 91,000 hotels, utilizing a global hotel technology platform.
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Iceportal Content’s AI Auto-Tags Cuts Hotel Image Tagging Time by 98%, Enhancing OTA Distribution Efficiency
4 September 2026📸 Hotel groups can reduce manual tagging time by up to 98% using Iceportal Content’s AI Auto-Tags, which generates relevant tags in about 1 second. This system is 50 times faster than manual tagging, helping manage large volumes of assets, like 80,000 images. Manually tagging 80,000 images could take over 1,100 hours, equivalent to nearly 138 workdays. This AI tool supports new property launches, updates, and content refreshes, improving visual content distribution across OTAs and digital channels.
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Effective Hotel PMS Evaluation Requires Focus on Usability and Operational Efficiency Beyond Feature Lists
2 September 2026🏨 Evaluating a hotel’s Property Management System (PMS) involves more than its features; it’s about reducing unnecessary complexity for employees. Key considerations include assessing how quickly new employees become independent, the ease of handling frequent tasks, and the avoidance of duplicate work. The focus should be on minimizing employee time spent on inefficient processes, not just on the number of clicks, ensuring technology supports rather than hinders operational efficiency.
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Hyatt Regency Chesapeake Bay Achieves $54,000 in Digital Sales with Stellaris Digital Dine Since January 2025 Implementation
1 September 2026📱 January 2025, Hyatt Regency Chesapeake Bay implemented Stellaris Digital Dine, achieving 1,237 digital orders and over USD 54,000 in digital sales. The average check value was USD 43.76. Room delivery accounted for 32% of orders but generated 46% of sales, with guests spending USD 64 on delivery versus USD 35 on pickup. This digital system, integrated with Infrasys POS, enhances menu management and guest purchase insights, guiding future strategies.
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Shiji’s Daylight PMS Successfully Implemented at Chatrium Residence Riverside Bangkok with New Apartment Module for Long-Stay Guests
31 August 2026💻 August 31, 2026, Bangkok, saw Shiji’s Daylight PMS launch at Chatrium Residence Riverside. This cloud-based, guest-centric platform streamlines operations for long-stay guests with Shiji’s specialized Apartment Module. The module supports flexible billing, personalized services, and integrates with the SUN Accounting System for real-time financial oversight. Chatrium’s focus on luxury and service aligns with Shiji’s innovation, enhancing resident experience via seamless technology, reinforcing their commitment to operational efficiency and personalized guest engagement.
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Google Introduces AI-Driven Hotel Booking in the US with Partners Including Hilton and Marriott
28 August 2026📈 Google launches agentic hotel booking in the U.S., collaborating with 10 major companies like Booking.com and Expedia. It incorporates Google Pay for seamless transactions. Points display feature added for Choice, Hilton, and Wyndham. In U.S. hospitality, 2026 RevPAR growth forecast is 4.5%; Q2 cap rate at 7.7%. GuestCentric reveals only 2% conversion from hotel websites, highlighting checkout friction. Hyatt Regency Savannah sees 24% sales increase from self-service kiosks. Marriott to renovate 676 rooms in Playa del Carmen by 2027.
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Hyatt Regency Savannah Boosts Sales 24% with Shiji and Rivalry Tech’s Self-Service Kiosk Integration
28 August 2026💸 In May 2026, Shiji and Rivalry Tech launched self-service kiosks at Hyatt Regency Savannah, simplifying guest purchases and enhancing hospitality. During May-June 2026, 72% of marketplace orders used kiosks, with orders and sales rising 22% and 24% respectively from 2025. The kiosks integrate with Shiji’s POS, allowing room charges, secure payments, and improved guest interaction. The system supports modernized operations without disrupting workflows, underscoring technology’s role in enhancing personal hospitality.
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Hotels Shift Technology Strategy to Prioritize Connectivity and Adaptability Over Adding New Software Systems
26 August 2026💻 Hotel technology strategy is evolving to prioritize connectivity, adaptability, and evolution over simply adding new software. Integrating systems like PMS, CRM, and POS is crucial, but seamless data exchange and open architecture are essential to avoid fragmentation. Hotels must focus on API quality, data ownership, and integration management. The future relies on building flexible technology stacks that can easily accommodate changes without incurring hidden costs from dependencies and manual workflows.
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Shiji and Rivalry Tech Launch Self-Service Kiosks at Hyatt Regency Savannah, Boosting Sales by 24%
25 August 2026📱 Shiji and Rivalry Tech launched an integrated kiosk at Hyatt Regency Savannah in May 2026, enhancing hotel self-service. By August 25, 2026, 72% of orders were kiosk-driven, increasing marketplace orders by 22% and sales by 24% compared to May-June 2025. Guests bypass front desk lines for snacks, while staff focus on personalized service. The system charges purchases to rooms, ensuring seamless transactions. This shift challenges beliefs that self-service undermines hospitality, proving technology complements human interaction.
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AI in Hospitality: Importance of PMS in Managing AI Inputs, Outputs, and Control for Future-Ready Hotels
24 August 2026📊 AI is reshaping the hotel industry, focusing on data inputs and API-enabled outputs for real-time operations. 63% of UK hospitality providers report increased app payments, driven by PSD2 regulation complexity. Google paid $10 million for Spirit Airlines data, emphasizing travel data’s value. American Express Travel’s premium program now includes 3,400 hotels. Accor to introduce AI-generated pricing for corporate bids by 2027. AI-referred sessions on Shopify grow faster than organic search, highlighting AI’s search optimization potential.
