Everything happening at Shiji, in one place. This hub brings together the latest news and launches around Shiji Group’s hospitality technology – PMS, POS, payments, distribution and data platforms – as reported by trusted sources worldwide. Follow one of the largest global hotel tech ecosystems.
-
Hotel CIOs and PMS CEOs Split on Cost Versus Guest Experience, Wholesale Channels Quietly Reroute Your Rooms
20 July 2026Monday is a technology-heavy start to the week, anchored by a Hospitality Net original that put the people who buy hotel technology and the people who build it in one room. The themes it surfaced, cost versus experience, who owns the data, and how hard it still is to integrate, run through much of the day’s other coverage. There is deal news too, from Riyadh to Cairo to Greater China. Inside the room where PMS chiefs and hotel CIOs spoke…
-
Shiji Infrasys POS Powers Dining Excellence at The Capitol Kempinski Hotel Singapore
20 July 2026Singapore, July 20, 2026 – Shiji, the global leader in hospitality technology, today spotlights its cloud-based point-of-sale solution, Infrasys POS , at The Capitol Kempinski Hotel Singapore , where refined dining, heritage, and modern innovation converge to deliver exceptional guest experiences. Located in the heart of Singapore’s civic district, The Capitol Kempinski Hotel Singapore is home to a curated portfolio of distinguished restaurants and bars, each defined by meticulous service, culinary excellence, and contemporary luxury. Supporting these experiences behind the…
-
The Big PMS Debate: a closed-door discussion between the world’s leading PMS CEOs and hotel CIOs
20 July 2026It does not happen often that the people who run hotel technology and the people who build it sit in one room and talk openly. They usually meet across a sales table. This session was made to take that away. It ran on the sidelines of HITEC in San Antonio, which is part of why it was possible at all. It brought together operators and suppliers who are based across different regions of the world and are rarely in the…
-
Spain Hotel Bookings Surge 76% and ADR Increases 85% Due to Upcoming Total Solar Eclipse in August
17 July 2026📈 Spain is experiencing a 76% increase in hotel bookings and an 85% rise in ADR due to the August 12 total solar eclipse, the first from mainland Spain in 120 years. 🚀 Connectivity is vital for hotels to enter the AI commerce layer, as per hospitality.today and reconline AG. Despite rising costs, 56% of Americans plan summer trips. Global guest satisfaction reached 87.3% in Q2 2026, with response times improving to 3.7 days. Faraway Hotels launched simultaneously in the…
-
Shiji’s Q2 2026 Report Shows 62% of Global Hotel Reviews from Booking.com and Google, Highlights Satisfaction Rise
17 July 2026📚 In Q2 2026, Shiji’s benchmark report revealed improvements in global guest satisfaction and review response. Booking.com and Google contributed over 62% of global review volume. Hotels engaging in timely feedback responses exhibited higher satisfaction metrics. Shifts in review sources highlighted travelers’ evolving feedback habits. The report covered regions such as Asia, Europe, and North America, offering a comparative analysis of guest experiences. It emphasized reputation management as crucial for competitive advantage in hospitality.
-
Shiji’s Q2 2026 Report Shows Global Guest Review Index Increased to 87.3%, Asia Leads with 90.2%
16 July 2026📈 Shiji’s Q2 2026 Guest Experience Benchmark shows an increase in global guest satisfaction, with the Global Guest Review Index (GRI) at 87.3%, up 0.4 points from Q2 2025. Management response rates reached 67.2%, and response times improved to 3.7 days. Asia leads with a GRI of 90.2%. Despite a 3.2% decline in review volume, satisfaction improved, with Booking.com and Google contributing over 62% of reviews. The report highlights the importance of multi-channel reputation management.
-
Hotel Operational Agility Emerges as Key Competitive Advantage Amid Evolving Traveler Preferences and Rapid Market Changes
8 July 2026🏨 Duetto Revenue Strategy Seminar Vietnam 2026 spotlighted the need for hotel operational agility. Rapid changes in traveler preferences, booking behavior, and distribution channels challenge traditional planning cycles. Southeast Asia sees robust regional travel interest, with domestic tourism playing a key role. Modern technology architecture, integrating real-time data and workflows, enhances response speed and guest experiences. Hotels diversifying distribution and maintaining consistent digital content are better placed to capitalize on shifting demand and ensure long-term growth.
-
Hotel Operational Agility Emerges as Key Competitive Advantage for Hospitality Industry Amid Rapid Market Changes
8 July 2026📈 Vi Phan, Sales Lead at Shiji Vietnam, spoke at the Duetto Revenue Strategy Seminar in Vietnam 2026. Hotels face evolving traveler behaviors and distribution channels. Operational agility is crucial for adapting to these changes. Integrated technology systems enable fast responses with real-time data, which is vital for capturing new demand. The hospitality market across Southeast Asia is shifting, with changing source markets and guest expectations. Hotels investing in adaptable strategies will thrive in this dynamic environment.
-
G’day Group Implements Guest-Led Mid-Stay Feedback System Across 330 Properties for Real-Time Issue Resolution by 2025
7 July 2026💬 Louise Kipling, General Manager of Customer Experience at G’day Group, oversees 330 properties and implemented mid-stay feedback by 2025. This allows real-time issue resolution, transforming feedback from post-stay metrics to operational tools. G’day Group, founded by Grant Wilckens in 2004, operates over 90 Discovery holiday parks and 240 G’day Parks. Their property assets are valued at $2 billion, with a projected business valuation of $2.5 billion by 2026.
-
G’day Group Implements Guest-Led Mid-Stay Feedback System to Enhance Real-Time Service Across 330 Properties
7 July 2026💬 By 2025, Discovery Parks, part of G’day Group, transitioned guest feedback from post-stay reviews to a mid-stay operational system across its 330 properties. This approach allows real-time issue resolution and highlights operational issues such as light pollution affecting sleep quality. Feedback informs investments and design improvements, supporting quick decision-making and better guest experiences. G’day Group, founded in 2004, has property assets worth $2 billion and aims to grow to $2.5 billion by 2026.
-
Microsoft Launches $2.5 Billion Frontier Company to Embed AI Engineers, Joining Amazon, OpenAI, and Anthropic Deployments
6 July 2026💻 On July 2, 2026, Microsoft launched the $2.5 billion Microsoft Frontier Company, embedding 6,000 engineers within customer organizations. This follows Amazon’s $1 billion initiative and OpenAI and Anthropic’s deployment ventures of $4 billion and $1.5 billion in May. Palantir CEO Alex Karp emphasizes the importance of the application layer over the frontier model. Hospitality should focus on data ownership and assess AI deployment, as hotel tech evolves towards model-agnostic, cost-effective solutions.
-
AI Referral Traffic to Hotel Websites Increases Over 50%, Independent Hotels Benefit Most from Distinctive Content
3 July 2026📊 AI referral traffic to hotel websites surged over 50%, benefiting independent hotels with unique content. U.S. RevPAR rose 9.6% for June 21-27, with notable increases in Miami and San Francisco due to FIFA World Cup matches. Regent’s University London reports 80% of hospitality recruiters overlook graduates for lack of work readiness. Ascott expanded in Vietnam with three property signings, while HARRIS Hotel debuted in Malaysia, and Capella Residences launched in Brisbane.
-
AI Accelerates Hotel Distribution Challenges as OTAs Maintain Lead, Says Shiji VP Natalie Kimball
3 July 2026🏨 Natalie Kimball, VP of Shiji’s strategic account management, highlights that hotels are losing the distribution battle to OTAs again, exacerbated by AI. OTAs invest billions yearly in Google, structuring data for AI efficiency. The window for hotels to adapt closed last year; none acted swiftly. TikTok influences modern travel decisions, replacing older methods. Shiji aims to unify hotel content with availability and bookings, ensuring data accuracy by comparing multiple sources. Kimball advises hotels to focus on delivering quality service.
-
Hilton Garden Inn Cancun Airport Utilizes PMS Technology to Enhance Guest Experience While Maintaining Human Connection
2 July 2026💻 Cecilia Betancourt, General Manager at Hilton Garden Inn Cancun Airport, emphasizes the importance of personalization in hospitality, facilitated by technology like modern PMS platforms. These systems enhance guest experiences by improving service personalization, reducing friction, and allowing better departmental coordination. Despite advances in digital check-ins and mobile interactions, the human element remains crucial. Challenges include training, organizational change, and integrating technology with existing systems. Sustainability is increasingly important for hotel evaluations.
-
Hospitality Leaders at HITEC Prioritize Simplifying Technology with Trustworthy Partners Over Adding More Systems
1 July 2026📱 In San Antonio at HITEC, industry discussions highlighted hotel technology challenges: complex systems, vendor management, and integration needs. Hoteliers prioritize simplicity and seek reliable partners to streamline operations. Integration has become a business priority, with the focus on seamless, scalable, and connected systems. Flexible technology and strong partnerships are essential for adapting to growth. The ultimate goal is smarter, simpler technology that enhances guest experiences and reduces operational burdens.
-
Shiji Deploys Infrasys POS Across 40+ Outlets of Suncani Hvar Hotels to Enhance Operational Efficiency
1 July 2026💻 Shiji deployed its Infrasys POS system for Suncani Hvar Hotels in Berlin, Germany, standardizing operations across 40+ outlets on the island of Hvar, Croatia. The launch on April 25, 2026, unified order management, invoicing, payment processing, and reporting across nine properties. This initiative is part of Suncani Hvar’s modernization strategy, aiming to improve efficiency and service consistency using a cloud-based platform. It simplifies workflows and enhances decision-making through real-time reporting.
-
Shiji Enhances Meridian Experiences with Scheduled Activities and Resource Commissions for Hotels and Resorts
1 July 2026💻 Berlin, Germany – On October 2023, Shiji announced two new features for Meridian Experiences: Scheduled Activities and Resource Commissions. These capabilities, integrated within Daylight PMS, allow full-service hotels to manage group-based experiences and commission structures directly. They streamline operations, enhance revenue through scalable session-based experiences, and enable staff incentives. Shiji’s platform serves over 91,000 hotels globally, providing comprehensive technology solutions for the hospitality industry.
-
Shiji Deploys Infrasys POS Across Suncani Hvar Hotels, Modernizing Operations in Over 40 Outlets on Hvar Island
30 June 2026💻 June 30, 2026, in Berlin, Germany: Shiji implemented its Infrasys POS solution for Suncani Hvar Hotels, modernizing food and beverage operations across nine properties and 40 outlets on Hvar Island, Croatia. The cloud-based POS standardizes operations, enhances efficiency, and improves reporting. The project commenced with the official go-live on April 25, 2026. Suncani Hvar aims to strengthen operations and support future growth while maintaining service quality across its diverse hospitality portfolio.
-
HITEC Interviews Highlight Key Insights on Hospitality Technology and Direct Booking Challenges from Industry Leaders
29 June 2026🏨 David Millili, Jon Bumhoffer, and Steve Carran conducted interviews at HITEC this week. Ryan King from Shiji Group emphasized technology aiding hotel staff. Tim Major, CEO of Operto, discussed challenges in maintaining direct bookings. Will Gilbert from Bodhi highlighted the need for practical AI solutions. Anthony Vita from Revenue Analytics stressed advanced demand forecasting. Jeff Bzdawka from Hapi elaborated on system integration for cleaner hotel operations data. Modern Hotelier Media transforms event content for extended engagement.
-
Shiji Daylight PMS Successfully Implemented Across 100+ Hotel Properties in Under Two Months
29 June 2026Here is a blog post excerpt based on the provided article: 🏨 In just under two months, Shiji Daylight PMS was successfully implemented across 100+ properties of a single hotel group. This ambitious project, centered on the scalability of the platform, required extensive preparation well before the go-live date. The strategic rollout exemplifies how large-scale PMS implementations in hospitality can be completed efficiently without disruption.
-
Guest Satisfaction Continues Its Recovery as Hotels Raise the Bar
29 June 2026The global hotel industry continues to make steady progress in guest satisfaction, with the latest Q1 2026 Guest Experience Benchmark, by Shiji Reviewpro showing that overall quality has now moved well beyond the immediate post pandemic recovery period. The Global Review Index (GRI) reached 86.3%, compared with the post reopening average of 84.3%, illustrating that hotels are no longer simply rebuilding operations. They are improving them. While comparing against the difficult years immediately after COVID may no longer be the…
-
HITEC Reveals Hoteliers Prioritize Simplifying Technology Environments with Trusted Partners Over New Systems
25 June 2026💻 San Antonio hosted HITEC, emphasizing hoteliers’ desire for simplicity over complexity on the week of the conference. Hotels face challenges with disparate tech systems and vendor management, which detracts from operational efficiency. Increasing need for technology partnerships that offer seamless integrations, scalability, and reduce friction. The industry is shifting towards smarter, practical tech solutions that integrate well, support business growth, and minimize complexity. Great guest experiences stem from efficiently managed, behind-the-scenes technology.
-
Shiji’s Daylight PMS Rollout Achieves Migration of Over 100 Hotels at Peak Rate of 9 Per Day
25 June 2026📅 Late October to mid-December, over 100 hotels successfully migrated to Daylight PMS with a peak rollout speed of 9 hotels per day and an average of 7. The rollout was executed with a wave-based model, emphasizing standardized, centralized data migration. Parallel teams ensured efficient execution across properties. Key strategies included clear communication, iterative improvements, and end-user readiness through a train-the-trainer approach, empowering internal champions to maintain consistency.
-
Hotel Data Integration Emerges as Key Strategic Capability for Enhancing Operational Efficiency and Guest Experience
24 June 2026📈 Modern hotels rely on extensive technology ecosystems, but face challenges due to fragmented data. Effective integration of Property Management Systems (PMS) and Point-of-Sale (POS) systems is critical for seamless data flow, enhancing guest experiences. Despite having abundant technology, many hotels struggle with inconsistent reporting. Data integration is now a strategic capability, aiding in personalized service and decision-making. However, increased connectivity also raises security responsibilities, requiring robust data governance and cybersecurity measures to protect guest information and ensure compliance.
-
Hotel Industry Faces Challenges with Fragmented Data as Integration Becomes Key Strategic Capability for Success
24 June 2026🏨 Hotels are facing challenges with fragmented workflows due to disconnected data from Property Management Systems (PMS), Point-of-Sale (POS), and other technology. As operations digitalize, integrating and securing data becomes crucial for competitive advantage. Effective data integration provides insights into guest behavior and operational performance, while promoting personalization and decision-making. Additionally, increased connectivity requires stringent data governance and security to protect guest trust and brand reputation. A strategic approach to data can enhance innovation and efficiency in hospitality.
