Hotel housekeeping, all in one place. This hub aggregates the latest news, technology and best practices around housekeeping and operations, curated by 10 Minutes News. Follow innovation in the heart of hotel operations.
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Canary Technologies Boosts Point Hotel Brisbane Efficiency with 300 Hours Saved and $60,000+ in Upsells
9 October 2026💻 Point Hotel in Brisbane adopted Canary Technologies over a year ago, enhancing operations and guest services. AI managed 120,000+ messages, saving almost 300 hours in six months. Mobile check-ins exceeded 40,000, and digital upsells generated over $60,000 AUD. Self-service kiosks improved checkouts and housekeeping efficiency. Guest satisfaction reached 5/5, and the platform is trusted by 20,000+ hotels globally, including Marriott and IHG. Canary’s AI platform significantly boosted guest interaction and operational efficiency.
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PurchasePlus Brings Its Advanced Procurement Software to the U.S. Market
9 October 2026This article was written by Lodging Magazine. Click here to read the original article Procurement software company PurchasePlus recently expanded into the United States, leveraging its 25 years of hotel industry experience across the Asia-Pacific region, Southeast Asia, the United Kingdom, and other international markets. Founded in Australia, the company has established a new headquarters in Seattle, Washington, where the company’s CEO, Malcolm Jull, is now based. “We have deep history and understanding of working in hospitality—and specifically the hotel…
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Making Room for Everyone: The Lantern Columbia’s Recipe for Inclusive Hospitality
9 October 2026This article was written by Lodging Magazine. Click here to read the original article Photo Credit: Ladder 13 at The Lantern Hotel Hotel openings are always noteworthy occasions, but the January debut of Raines’ The Lantern Columbia was especially meaningful. The property, situated in Columbia, South Carolina, partners with both the University of South Carolina’s College of Hospitality, Retail and Sport Management and the CarolinaLIFE program to employ individuals with intellectual and developmental disabilities, such as autism and Down syndrome.…
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White Rainbow Selects Mews to Streamline Management Across Eight Hotels in Adirondacks, Montana, and Vermont
9 October 2026🏨 [Dallas, 8 October 2026] – White Rainbow, founded by Yuri Bouharevich in 2020, now operates eight boutique hotels across the Adirondacks, Montana, and Vermont. It has integrated seven properties into the Mews system for consolidated management of property, revenue, and housekeeping. With keyless guest entry and automated reporting, White Rainbow enhances efficiency while expanding, expecting to add the Grey Fox Inn, Vermont, by October’s end. Mews serves 15,000 customers in 85 countries and has received multiple awards.
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Mandarin Oriental Expands Exceptional Homes Portfolio, Adding 12 Properties in New Global Locations Including Croatia and Greece
9 October 2026🏠 Mandarin Oriental has expanded its collection of private vacation homes, adding 12 new properties to reach a total of 43 homes in 18 global destinations. New locations include Lopud, Porto Heli, Florence, Chianti, Sardinia, and Marbella. Notable properties include Villa Petrucci in Florence and Tatvani in Chiang Rai, Thailand. This growth reflects Mandarin Oriental’s strategy to enhance their geographic reach while maintaining high standards of luxury service.
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Mews Survey: Hotel Guests Don’t Want AI-Led Stays
8 October 2026This article was written by Lodging Magazine. Click here to read the original article NEW YORK—New survey data released by Mews found that as AI adoption in hotels accelerates, guest expectations are moving the opposite way; 89 percent of guests want either a hybrid stay blending AI and human service or AI operating quietly in the background on repetitive tasks. Almost none want an AI-led stay. 59 percent of guests said they believe AI should take over repetitive tasks so…
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Corduroy Inn & Lodge Implements Canary Technologies to Enhance Guest Check-In and Communication for Seasonal Operations
8 October 2026🏖️ Corduroy Inn & Lodge, a 42-room inn in Snowshoe, West Virginia, tackled operational challenges with Canary Technologies’ solutions—Self-Service Kiosk, Mobile Check-In, Guest Messaging, and Dynamic Upsells. With Canary, Corduroy collects guest contact info for after-hours check-ins, ensuring compliance with credit card storage. The inn’s front desk, open late during peak seasons, closes early in off-seasons, now utilizes kiosks for guest processing. Trusted by over 20,000 hotels globally, Canary enhances operational efficiency and guest experience.
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Mews, the Amsterdam-based hotel technology company that started with property-management software in 2012, has expanded well beyond that original product into payments, point of sale, revenue… | Skift
8 October 2026Mews, the Amsterdam-based hotel technology company that started with property-management software in 2012, has expanded well beyond that original …
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AI-Native Property Management Systems Transform Hotel Operations with Enhanced Data Context and Workflow Automation
8 October 2026🏨 AI-native PMS transforms hotel operations by integrating AI deeply into hotel management systems, beyond mere AI features. This shift allows staff to express objectives in natural language, simplifying workflows and enhancing data-driven decisions. Essential elements include accessible operational data, strong governance, and clear human oversight. Shiji Group supports this AI evolution with its platform across 91,000 hotels globally, focusing on seamless operations, data intelligence, and improved efficiency in hotel management. Advanced AI reallocates staff efforts from routine tasks to…
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Incentive System at GRACE La Margna Balances Upselling Revenue with Guest Experience, Offering 5% Commission and Team Bonuses
8 October 2026🗺️ GRACE La Margna in St. Moritz, Switzerland, implemented an upselling incentive system during an internship. Employees earn a 5% commission on upsells and a 1% shared team bonus. Upselling can contribute 20-33% of hotel revenue. Effective strategies require emotional intelligence, product knowledge, and social intelligence. The system’s strengths include clarity and teamwork, but may lead to aggressive sales. Upselling should balance revenue with guest satisfaction for long-term value. (Bellboy Hospitality Insights, 2025; Prostay, 2026)
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Avalora and TigerTMS Complete PMS-PBX Integration to Enhance Hotel Systems and Improve Guest Experience
7 October 2026💻 Avalora, a global hospitality tech firm, has integrated its Cloud PBX with TigerTMS’s iLink, enabling seamless updates of guest details via PMS-PBX integration. This union aids staff efficiency and guest personalization while cutting costs for hotels. Avalora operates across North America, the UK, and Europe, supporting over 100 property management systems. TigerTMS’s iLink connects hotels to more than 250 systems, fulfilling individualized tech needs. Trusted by 10,000+ properties, TigerTMS enhances operational simplicity globally.
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89% of Hotel Guests Prefer Human Involvement with AI Reserved for Repetitive Tasks, Mews Survey Reveals
7 October 2026💻 [New York – 7 October 2026] A Mews survey of 3,250 travelers reveals 89% favor a blend of AI and human hospitality; only 28% prefer AI for tasks like taxi arrangements. 75% stress hospitality hinges on human staff, while 59% want AI to handle repetitive tasks. Human interaction dominates areas like restaurant service (72%), front desk (66%), and check-in (58%). The study highlights the need to automate routine work, allowing staff to focus on guest experiences.
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AI-Native Property Management Systems Transform Hotel Operations by Integrating Artificial Intelligence into Daily Workflows and Interfaces
7 October 2026🏨 AI-native Property Management Systems (PMS) revolutionize hotel operations by deeply integrating AI into workflows. AI allows staff to express objectives directly, with the system interpreting and executing tasks. This transition requires reliable operational data, governance, and human oversight. AI can streamline room allocations, housekeeping, and guest requests, moving from recommendations to actions. However, effective AI implementation depends on data quality and maintaining auditability and human engagement. The goal is a seamless enhancement of human roles, not replacing them.
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Hotel benchmarking: How do you measure up? | Duetto
7 October 2026This article was written by Duetto. Click here to read the original article Your RevPAR is up 6%. Your GOP is ahead of last year. Margins are bang on budget. Those numbers are strong, but if the hotels around you are stronger, it can expose a meaningful gap. And gaps mean opportunity. For example, if comparable hotels grew RevPAR by 2%, that 6% starts looking pretty impressive. If they grew it by 12%, less so. And if your revenue beat…
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Opinion Highlights the Importance of Rethinking Hotel Operations When Choosing New Property Management Systems
6 October 2026📱 Tommy Kalita, formerly a hotel owner in Edmonton, Canada, shares insights on hotel property management systems (PMS) from his experience. He emphasizes the importance of identifying operational pain points over mere technological replacements. In 2023, he highlighted the role of PMS in reshaping guest experiences and operations, such as integrating local coffee programs for additional revenue. Hoteliers are advised to consider technological changes as opportunities to improve processes and reduce administrative tasks, enhancing overall guest satisfaction.
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Hospitality Industry Urged to Develop Next Generation of Housekeeping Leaders Amid Evolving Workforce Expectations
6 October 2026📚 The hospitality industry highlights the need for intentional leadership development. As experienced leaders retire, the focus is on cultivating the next generation of housekeeping leaders, emphasizing skills beyond technical expertise, such as communication and motivation. Organizations can attract future leaders through partnerships with schools and offering internships, while technology aids in training. Leadership academies and mentoring are critical for developing potential leaders, ensuring enhanced guest satisfaction and sustained housekeeping excellence.
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Google Adopts Universal Commerce Protocol for AI Hotel Bookings, Excluding Travel Agency Intermediary Functions
6 October 2026🏨 Universal Commerce Protocol, adopted by Google for AI hotel bookings, excludes travel agency terms. Phocuswright’s August research shows 69% of travelers trust AI for booking, yet 72% want human access. Aven Hospitality reports inaccurate AI content costs travelers $1,900 per trip. Italian hotel investments hit €1.3 billion, up 53% from the ten-year average, with RevPAR up 11.3% in H1 2026. Greater Paris hotels’ RevPAR reached €116, rising 3.7%, with investments at €845 million.
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91% of Hotel Chains Use AI, Primarily to Improve Efficiency and Allow Staff Focus on Higher-Value Tasks
6 October 2026💻 91% of hotel chains are using AI, with 8% planning adoption within 2 years. Staff reduction is not the primary goal, with only 9% prioritizing it. Instead, 61% aim to boost operational efficiency, while 42% focus on higher-value tasks. AI has improved operational efficiency in 67% of hotels, and 59% say it refocuses employees on valuable tasks. Integration challenges affect 38% of hoteliers, and 69% still use manual processes for guest data. AI knowledge rates at 3.4/10.
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New Nine-Suite Hotel The Shinmonzen Opens in Kyoto’s Gion Area, Designed by Tadao Ando
6 October 2026🏨 The Shinmonzen, a nine-suite hotel designed by Tadao Ando, opened in Kyoto’s Gion area. The hotel, a four-story structure with a charcoal-black wooden exterior, features custom-made furniture and art by Damien Hirst. It offers 24-hour butler service, breakfast anytime, and bespoke experiences like Zen meditation. The hotel enjoyed a soft opening in December, with a grand opening planned for April. The restaurant, led by chef Jean-Georges Vongerichten, uses ingredients from Kyoto’s Ohara region.
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Choice Hotels International Opens 600th Extended Stay Property with Everhome Suites Near Denver Airport
5 October 2026🏨 Choice Hotels International announced the opening of its 600th extended stay hotel, Everhome Suites Denver Airport, located under 10 miles from Denver International Airport. The company experienced 13% net room growth in Q2 2026, marking 12 consecutive quarters of double-digit growth. With nearly 30,000 rooms in development, the brand continues to expand. Everhome Suites offers studios and one-bedroom suites with full kitchens. The Lodging Conference 2026 takes place from October 5-8 in Phoenix.
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Shiji spent a year testing AI on its own people before offering it to a single hotel
5 October 2026By Tony Loeb, co-founder of 10 Minutes Hotels When ChatGPT arrived, hotel tech rushed into AI. Everyone wanted to try it, plenty got hooked, and things moved very fast. Looking back, my guest believes a lot of people would have done it differently. That guest is Kevin King, CEO of Shiji International, who joined me on the podcast. Shiji technology is used by more than 91,000 hotels worldwide. So when he tells me the AI race may have started with…
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Electronic Key Control Systems Address Security Risks of High Turnover in Hotel Staff by Tracking Key Access
5 October 2026🔑 Frequent turnover in hotel staffing impacts security, particularly key management. A third of housekeeping staff may leave within a quarter, leaving key statuses uncertain. Lost master keys lead to costly rekeying. Electronic key control tracks key use, preventing ex-employees from unauthorized access immediately. Key management improvements include linking key access to employment status, assigning keys to individuals, and regular audits. Addressing these issues enhances security amidst high turnover rates.
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91% of Hotel Chains Already Using AI, Focusing on Efficiency and Guest Interaction, Not Staff Reduction
5 October 2026💻 By 2026, 91% of hotel chains are using AI, with 8% planning adoption. Only 9% aim to cut staff, while 61% invest in AI for efficiency, and 42% to free staff for higher-value tasks. 67% report improved efficiency, and 59% say AI helps staff focus on valuable work. Challenges include integration (38%) and data governance (28%). 70% of leaders see AI agents and AI booking platforms as key innovations, but AI knowledge rates only 3.4/10.
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91% of Hotels Use AI, but Only 22% Monitor AI Search Visibility, Reveals 2026 Industry Study
5 October 2026💻 The h2c AI Opportunity Study 2026, released on October 2, surveyed 113 hotel groups with over 8,200 properties. 91% use AI, but only 28% have a company-wide AI strategy, and 13% report measurable ROI. 70% expect AI booking channels to boost direct bookings, yet only 22% monitor AI search brand visibility. HOTREC’s European Hotel Distribution Study 2026 found 51% of hotels report OTA rate undercuts, increasing 8 points since 2023.
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What Makes a Hotel PMS Ready for AI Agents?
4 October 2026This article was written by Revfine. Click here to read the original article An AI-ready PMS is a property management system that AI agents can read from and act on safely through documented interfaces, controlled permissions, and an audit trail. The real test is not whether your PMS advertises AI, but whether an authorized agent can reach live hotel data and take approved actions without another custom integration. Key Takeaways: Agent readiness belongs to your PMS, not to the AI…
