Hotel staffing and workforce, all in one feed. This hub gathers the latest news and trends around recruitment, labor and the hospitality workforce, curated by 10 Minutes News. Stay informed on the people challenge facing hotels.
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Addressing Hotel Staffing Challenges Through Long-Term Planning
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30 October 2026Hotel operators are under growing pressure to improve labor productivity while managing rising costs and persistent staffing challenges. A recent industry report found that hours per occupied room declined in the first half of 2026, signaling productivity gains even as labor cost pressures continued. But efficiency gains alone may not be enough to sustain performance if hotels cannot consistently fill critical roles. Chris Richardson, president and general counsel at BDV Solutions, a Vanteo company, spoke […] The post Addressing Hotel…
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Hotel Budgets Need Profit Measures Beyond RevPAR as STR Example Shows Margin Erosion Despite 9% Revenue Growth
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30 October 2026🏨 Shiji’s Chan Wai Sun urges hotels to budget for profitability, not just revenue. As of 31 August 2026, STR and Tourism Economics covered 59 markets across Europe, the Middle East and Asia Pacific. Their 2026 RevPAR growth forecast for 16 Asia Pacific markets fell from 4.4% to 3.9%, driven by weaker occupancy expectations. Flow Through tracks incremental revenue converted into profit; Flex measures profit protection during downturns. Adaptable staffing, cost controls and scenario planning strengthen resilience.
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Why Flow-Through Matters More Than Record Revenue
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30 October 2026Record revenue. Higher occupancy. Stronger RevPAR. And a shrinking operating margin. For a hotel celebrating its best sales year, those results seem difficult to reconcile. But a hypothetical scenario shows how easily it can happen. Revenue climbs from $14 million to $15.2 million, an increase of 8.6 percent. Occupancy beats budget, RevPAR outpaces the competitive set, and the restaurant serves more covers than ever. Every department arrives at the year-end review with its indicators in […] The post Why Flow-Through…
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Cote Hospitality Executive Outlines Eight HR Priorities for Hotels Competing With Airbnb and Alternative Stays
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30 October 2026🏨 Cote Hospitality’s Chief People Services Officer Merrick P. Dresnin outlines 8 workforce priorities for hotels competing with Airbnb: define service promises, hire caring problem-solvers, plan staffing, strengthen onboarding, develop managers, use technology, support employees and connect workforce metrics to guest outcomes. Hotels operate 24 hours daily; the article argues human service is their advantage. Cote Hospitality has operated for over 100 years, with properties in Nisswa, Minnesota, and Tucson, Arizona.
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Hotel budgeting beyond RevPAR: STR’s example shows 9% revenue growth alongside declining operating profit
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30 October 2026🏨 STR and Tourism Economics’ 31 August 2026 forecast covered 59 markets across Europe, the Middle East and Asia Pacific. Across 16 Asia Pacific markets, projected 2026 RevPAR growth fell from 4.4% to 3.9% as occupancy expectations weakened; ADR growth was revised to 3.2%. Hotel budgets also need profitability measures: Flow Through tracks revenue converted into operating profit, while Flex assesses profit protection during downturns. Staffing, distribution costs and scenario planning help translate revenue into sustainable earnings.
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Hospitality staffing requires specialized platforms to address compliance gaps, maintain shift coverage and verify worker readiness
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29 October 2026🏨 Hospitality staffing needs specialized platforms to close compliance gaps, maintain shift coverage, and ensure workers are ready before stepping onto the floor. The article argues that staffing agencies’ hard work alone cannot meet these industry-specific demands.
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Sloan Dean speaks with Chris Hemmeter, who predicts agentic hotel operations will improve net operating income in 2027
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28 October 2026🏨 Thayer Ventures co-founder Chris Hemmeter, who founded seven companies over 35 years, told Sloan Dean’s hospitality podcast that AI-driven hotel operations could improve owners’ net operating income in 2027. He predicts widespread back-office automation within 10 years and sees Canary becoming a $5–$10 billion public company. Thayer has invested in travel technology since 2008; travel and tourism contribute roughly 10% of global GDP.
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Thayer Ventures’ Chris Hemmeter predicts agentic AI will improve hotel owners’ net operating income in 2027
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28 October 2026🏨 Thayer Ventures co-founder Chris Hemmeter founded seven companies over 35 years, selling two to Sysco and US Bank. On Sloan Dean’s hospitality podcast, he predicted AI-driven hotel operations would improve owners’ net operating income in 2027, with widespread automation within 10 years. He also predicted Canary could become a $5–$10 billion public company, while highlighting Google’s distribution dominance, airline customer concentration and expanding short-term rental supply as investment risks.
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Hotel scheduling requires at least 4.2 full-time equivalent staff to cover one post around the clock
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28 October 2026🏨 Hotels operating 24/7 need at least 4.2 full-time equivalents per continuously staffed post. Peak-season staffing rises 30–50%, requiring planning at least two months ahead. In Belgium, CP 302 requires schedules published five working days in advance. Payroll typically accounts for 30–40% of hotel revenue. The guide says dedicated scheduling software cuts weekly planning time from 6–10 hours to 2–3 hours while coordinating departments, tracking hours and supporting compliance.
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Maestro Strategist Urges Hotels to Prioritize PMS Flexibility, Citing Platform’s 20+ Native Modules
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28 October 2026🏨 Maestro’s Lisa Jane Wheaton urges hoteliers planning for 2027 to choose adaptable property-management systems rather than follow annual budgets alone. Maestro combines a core PMS, booking engine and 20+ native modules on one real-time database, with cloud, on-premises or hybrid deployment. Independent hotels, resorts and multi-property groups can add capabilities and integrations as needs evolve, helping reduce manual data transfers, fragmented reporting and repeated system replacements.
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Shiji Highlights Turning Guest Feedback Into Operational Action at 2026 Quest Workshop in Brisbane
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28 October 2026🏨 Shiji’s Chelsia Goh highlighted faster feedback-to-action workflows at the 2026 Quest Guest Experience Leadership Workshop in Brisbane, Australia. Hotels should review feedback daily, assess trends weekly, assign owners and deadlines, and verify fixes through guest responses. Ten-minute morning reviews can help catch problems early, while in-stay feedback enables recovery before checkout. Shiji’s technology portfolio serves over 91,000 hotels worldwide.
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Investors Emphasize Strategic Technology Investments for Hotels to Enhance Guest Experience and Boost Revenue Potential
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27 October 2026💻 Chris Hemmeter of Thayer Investment Partners discusses hotel technology’s evolution post-pandemic in episode 96 of Matt Talks Hospitality. Hotels shifted from treating technology as a specialist concern to a business priority, focusing on revenue generation, cost management, and adaptability. Key recommendations include maintaining accurate data and adopting open systems like Mews, which serves 15,000 customers in 85 countries. Chris emphasizes choosing technology that integrates well and enhances guest experiences, ultimately improving financial performance.
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Singapore and China Implement Pioneering Governance Frameworks for Responsible AI Deployment and Agentic AI Management
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27 October 2026📰 In January 2026, Singapore released a governance framework for agentic AI, updated in May. China introduced its national AI policy in May, adding agents as a risk category in its AI Safety Governance Framework 3.0 by September. The EU AI Act, effective December 2, 2027, classifies recruitment AI as high-risk. In hospitality, multiple authorities control AI actions across systems, raising complex governance questions about authorization, accountability, and decision rights. Hospitality must adapt its governance frameworks to accommodate these AI…
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Hotels Can Cut Labor Costs by 455 Hours Annually with Improved Forecasting Beyond Occupancy Rates
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27 October 2026📊 In a 120-room city hotel, both Friday and Tuesday have an 85% occupancy rate, with 102 rooms occupied. However, Friday requires 57% more housekeeping work due to 90 departures compared to Tuesday’s 20. Housekeeping needs 48 hours on Friday and 30.5 on Tuesday. Rostering by occupancy results in 455 unnecessary paid hours annually. A more detailed forecast considering arrivals, departures, and stayovers can optimize staffing and reduce costs.
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SURVEY: How Restaurant Employees Really Feel About AI, Pay
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27 October 2026Despite staffing shortages, restaurant worker satisfaction is climbing alongside openness to embrace workplace AI.
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G6 Hospitality Announces New Studio 6 Plus Development Agreement in Marshall, Illinois, Construction Begins 2027
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26 October 2026🏨 G6 Hospitality signed a development agreement for a new Studio 6 Plus hotel in Marshall, Illinois, with Vijaykumar Patel. Construction begins in Q2 2027. Located on Interstate 70, Marshall connects travelers between Illinois and Indiana. Studio 6 Plus, introduced in April 2026, features full kitchens and digital check-in. Nikhil Heda and Krishna Paliwal of G6 Hospitality praised Patel’s market knowledge. Patel values technology integration for cost efficiency in his first new-construction project.
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APA Hotel Woodbridge Highlights Five Key Considerations for Independent Hotels When Replacing PMS and POS Systems
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26 October 2026💻 APA Hotel Woodbridge, New Jersey, recently replaced its decade-old PMS and POS systems. The 200-room hotel focused on usability, integration, and long-term adaptability. The transition required coordination with CRS, payment platforms, door locks, and more, with training ensuring staff proficiency within a week. General Manager Brian Cheng highlighted the importance of easy training due to staff turnover. The change aimed for seamless operations, prioritizing future needs alongside current requirements.
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Hotels Should Base Procurement Budgets on Previous Year’s Returns, Says Aurelia Hospitality Services Founder
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26 October 2026💸 In the hospitality industry, evaluating purchase requests is crucial, particularly before peak seasons. Aurelia Hospitality Services emphasizes linking these requests to last year’s value. Key metrics include fewer stock-outs, lower waste, and guest feedback. The cost per occupied room (CPOR) is a vital measure. Vendor assessment focuses on delivery, quality, price, and responsiveness. Hotels should ensure each category returns its cost and align procurement lists with value growth, reviewing discrepancies before finalizing budgets.
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Hilton’s Conrad New York Downtown Transforms Lobby into Vibrant Community Hub with Innovative Programming Initiatives
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26 October 2026🏨 Conrad New York Downtown and Tempo by Hilton Times Square have transformed hotel lobbies into vibrant, multi-functional spaces, driven by programming rather than just design. This evolution caters to the rise of remote work and demand for social experiences. Initiatives like live music, vendor tastings, and pop-ups not only increase dwell time and spending but also foster community. Active programming enhances guest experiences and boosts hotel revenue, with Hilton leveraging these strategies across its 7,300 properties globally.
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Top 21 Hotel Management Books for 2027: Essential Reads for Managers, Owners, and Revenue Experts
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23 October 2026📖 Here are the must-read hotel management books for 2027, tailored for different roles in the industry. Highlighted books include “Unreasonable Hospitality” by Will Guidara (2022) for GMs and owners, “Setting the Table” by Danny Meyer (2006) for owners, and “Excellence Wins” by Horst Schulze (2019) for department heads. Also noted are “Revenue Management Made Easy” by Ira Vouk (2018) and “Hotel Tech 101” by Ira Vouk (2024) for hoteliers navigating tech complexities.
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U.S. Hotel Revenues Rise 2.6% in 2025, But Expenses Grow 3.1%, Squeezing Profit Margins, Says CBRE
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23 October 2026🏨 In 2025, U.S. hotel revenue grew by 2.6%, while expenses rose by 3.1%, reducing GOP margins to 34.8%. By 2026, labor costs are expected to hit $131 billion, with labor cost per occupied room up 1.8% year-over-year. First-half 2026 saw a record 11.4 million more room nights sold than in 2025, with $5.4 billion extra in room revenue. Technological advancements are aiding efficiency, with AI tools enhancing labor management, though the industry faces ongoing cost pressures.
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APA Hotel Woodbridge Highlights Five Key Considerations for Independent Hotels Replacing PMS and POS Systems
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23 October 2026🏨 APA Hotel Woodbridge in New Jersey, a 200-room independent hotel, replaced its PMS and POS after over a decade. The transition involved coordination with technologies like CRS, payment platforms, and door locks, despite being short-staffed. Key focus areas included training time (employees learned the new system within a week), implementation preparation, and ongoing support. The hotel aimed for a system that supports operations for the next 5-10 years, emphasizing ease of use and technological integration.
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Desert Hospitality Management CFO Paul Mengacci Backs AI Insights to Reduce Manual Analysis and Support Guest Service
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23 October 2026🏨 Paul Mengacci, CFO at Desert Hospitality Management, is buying AI Insights for Hotel Effectiveness to surface operational opportunities and reduce manual data analysis. He sees AI helping hotels balance staffing, protect profitability and free managers to spend more time with employees and guests. Mengacci expects better hospitality to support stronger demand and financial performance. The discussion provides no implementation dates, costs or measured results.
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Global Soccer Tournament in North America Challenges Hotels with Over 5 Million Fans, Testing Supply Chains and Operations
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23 October 2026🏆 Summer 2026, U.S., Mexico, Canada: A major global soccer tournament attracted over 5 million fans, testing hotel supply chains. Los Angeles will host the Super Bowl (February 2027) and 2028 Olympics, potentially generating $18 billion in economic impact and supporting 90,000 jobs. Hotels should act early, cross-train staff, and increase PAR levels to accommodate 15 million visitors. Strategic procurement and planning can ensure efficient operations and guest satisfaction during such mega-events.
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Hotel POS systems connect restaurant, spa and gift shop billing: A guide to 24 providers
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22 October 2026🏨 Hotels use point-of-sale systems to connect restaurant, spa and shop purchases with guest bills. Integrating POS with property management systems automates charges, reduces billing errors and tracks revenue. Hospitality POS terminals are projected to reach $8.3 billion globally by 2032, while hotel upselling represents a $28 billion opportunity. An Australian hotel chain increased food-and-beverage spending by 8% using in-room QR codes and poolside handheld terminals. Cloudbeds offers native POS and third-party integrations.
