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Shiji Group

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Germany’s Four-Star Superior Pfalzblick Wald Spa Resort Replaces Core Systems With Shiji’s Daylight PMS and Meridian Experiences

🏨 Pfalzblick Wald Spa Resort, an independent four-star superior retreat in Dahn, southwest Germany, replaced all core software systems in one rollout after its old technology reached its limits. Shiji’s Daylight PMS and Meridian Experiences now connect spa, dining, housekeeping, payments and guest engagement, reducing clicks and freeing staff for personalized service. Led by General Manager Volker Zimmermeier, the resort features a 1,500 m² natural swimming pond and 61,000 m² garden.
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Hotel Review Tool Escalates Unanswered Negative Reviews to Dublin Customer Care Center, Charging Hotels for Service

🏨 Hotel general managers receive automated alerts when guests post negative reviews. Responding within the set deadline closes the case; missed deadlines trigger automatic escalation to a customer care center in Dublin, which charges the hotel for handling it. A dedicated negative-review view lets managers track response performance across individual hotels, brands, or groups. No specific deadlines, fees, dates, or performance statistics are provided.
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Shiji’s Daylight PMS Goes Live at Chatrium Residence Riverside Bangkok with Apartment Module for Long-Stay Operations

🏨 Shiji announced the launch of its cloud-based Daylight PMS at Chatrium Residence Riverside Bangkok, Thailand, on August 31, 2026. The serviced residence’s new Apartment Module supports long-stay reservations, flexible billing, resident preferences and cross-department coordination. Integration with SUN Accounting streamlines financial reconciliation and provides real-time operational visibility. The deployment aims to improve personalized service and operational efficiency. Shiji serves over 91,000 hotels worldwide and employs more than 5,000 people.
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