Shiji Group

📈 Q3 2025 Shiji Guest Experience Benchmark reveals global trends in hospitality. Global review volume rose by 2.6% compared to Q3 2024, despite drops in Europe and North America. Google’s influence increased by 33% YoY, driven by a 59.9% surge in Latin America. North America experienced a decline in NPS for 3-5 star hotels. Average survey completion time globally is 5:41 minutes, with African markets exceeding 8 minutes.

📈 Q3 2025, Reviewpro Reputation unveils their updated Guest Experience Benchmark report. Key changes include merging Hotels.com review data into Expedia Group and incorporating region-specific insights. New review sources: eLong, Inc for Asia, Otelpuan in Europe, CHECK24 for Africa and the Middle East, and Yelp for North America. The report introduces guest types to analyze satisfaction trends. These updates enhance hoteliers' understanding of global guest sentiment. Pre-sign up for the full report.

📢 The Q1 2025 Guest Experience Benchmark Infographics report reveals guest satisfaction in global hospitality is at a four-year high of 86.7% in March. Hotel response times have halved to an average of 3.1 days since Q1 2023, with management responses at 69.2%. Despite a slow in review volume growth, guest engagement and operational responsiveness are up, with AI playing a significant role. The report includes regional NPS trends, performance shifts by review source, and guest behavior patterns. Download at https://lnkd.in/e2j7HzwD. #Shiji #ReviewPro #GuestSatisfaction #HotelTrends #HospitalityInsights