Shiji Group - 10 Minutes News for Hoteliers

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#shiji #reviewpro #guestexperiencebenchmark #reputationmanagement #hospitalityinsights #hoteltechnology | Shiji Group

📈 Q3 2025 Shiji Guest Experience Benchmark reveals global trends in hospitality. Global review volume rose by 2.6% compared to Q3 2024, despite drops in Europe and North America. Google’s influence increased by 33% YoY, driven by a 59.9% surge in Latin America. North America experienced a decline in NPS for 3-5 star hotels. Average survey completion time globally is 5:41 minutes, with African markets exceeding 8 minutes.

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#shiji #reviewpro #guestexperiencebenchmark #hospitalityinsights #hoteltechnology | Shiji Group

📈 Q3 2025, Reviewpro Reputation unveils their updated Guest Experience Benchmark report. Key changes include merging Hotels.com review data into Expedia Group and incorporating region-specific insights. New review sources: eLong, Inc for Asia, Otelpuan in Europe, CHECK24 for Africa and the Middle East, and Yelp for North America. The report introduces guest types to analyze satisfaction trends. These updates enhance hoteliers' understanding of global guest sentiment. Pre-sign up for the full report.

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#shiji #reviewpro #guestsatisfaction #hoteltrends #hospitalityinsights | Shiji Group

📢 The Q1 2025 Guest Experience Benchmark Infographics report reveals guest satisfaction in global hospitality is at a four-year high of 86.7% in March. Hotel response times have halved to an average of 3.1 days since Q1 2023, with management responses at 69.2%. Despite a slow in review volume growth, guest engagement and operational responsiveness are up, with AI playing a significant role. The report includes regional NPS trends, performance shifts by review source, and guest behavior patterns. Download at https://lnkd.in/e2j7HzwD. #Shiji #ReviewPro #GuestSatisfaction #HotelTrends #HospitalityInsights

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Shiji Group on LinkedIn: With hotels contributing a record $11.1 trillion to global GDP in 2024…

🏨 Global GDP from hotels hit $11.1 trillion in 2024. The industry is evolving with AI and shifting guest demands. Insights from 39 million reviews and 11,200 properties indicate rising guest satisfaction but changing expectations. Mid-tier hotels are outpacing luxury ones in reputation growth. Review volume is down due to crackdown on fake reviews. AI enables faster review responses, now averaging four days. High Net Promoter Scores correlate with better occupancy and financial performance.

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We are excited to share that Whitbread Plc, the parent company of Premier Inn—the UK’s largest hotel group— has significantly upgr…

🏨 Atlas Hotels innovates across its 58 UK properties, post-COVID, by enhancing F&B experiences—refreshing bars, updating beer suppliers, and standardizing drinks menus to meet premiumization trends. Product Operations Manager Craig Couper highlights the significance of cloud-based tech for real-time performance monitoring and managing tailored promotions, ensuring consistency and control through training and seamless integration of new properties.

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In the ever-evolving hospitality industry, Atlas Hotels stands out as a leader in innovation and operational excellence. In a rece…

🏨 Atlas Hotels, a hospitality leader in the UK, operates 58 properties. Craig Couper, the company's Product Operations Manager, detailed post-COVID updates in a Shiji Insights interview. Changes include refreshed bar offerings, updated draught beer suppliers, and standardized drinks menus, aiming for premiumization and unique guest experiences. They leverage cloud-based technology for performance monitoring and manage promotions, ensuring consistent estate management and staff training integration. For more, visit [Shiji Insights](https://lnkd.in/eeYu-ieg). #shiji #atlashotels #shijiinsights #hospitalitytechnology

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“Our decision to choose Shiji was based on its superior functionality and seamless integrations. The intuitive interface, ease of …

💻 Shiji CEO Kevin King, in a Forbes article, highlights the hurdles in adopting B2B technology. Emphasizing the necessity for modern systems due to risks posed by outdated infrastructure, he advises vendors to build scalable and adaptable systems, incorporate strong security measures, and consult industry professionals to meet business needs effectively. This approach aims to facilitate a smooth transition for companies upgrading their technological frameworks. 🛠️💡🔒

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In a recent article for Forbes, Shiji CEO Kevin King discusses the challenges around adoption of modern B2B technology and the ste…

💻 Shiji CEO Kevin King highlighted challenges in B2B tech adoption and strategies for businesses to modernize in Forbes. He emphasizes the importance of scalable systems, robust security, and industry engagement for a smooth transition to modern infrastructure, acknowledging businesses' resistance due to fear of change. For details, visit: [Forbes Article](https://lnkd.in/em8PnK24). #shiji #forbes #hospitalitytechnology #b2b

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“Park Hotel Group is a leader in luxury and service excellence. Their choice of Shiji Enterprise Platform reflects their forward-t…

📋 Shiji's enterprise management system enables rapid and scalable deployment of Property Management Systems (PMS) for clients like TIME Hotels, effectively supporting the hotel chain's expansion plans with minimal downtime. CEO of Time Hotels, Mohamed Awadalla, emphasizes the necessity of a seamless technology foundation for growth. Shiji's PMS offers a flexible and cost-efficient solution for managing multiple properties.

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Airbnb vs hotels has been a debate since 2010, but with recent regulatory changes, pricing increases, social impact debates, and s…

📈 Shiji's enterprise management system allows for rapid, large-scale deployment of property management systems (PMS), offering a solution for clients such as TIME Hotels to integrate new properties with minimal downtime. This system supports flexible, scalable deployment and is significant for hotel chains with expansion plans, as emphasized by Mohamed Awadalla, CEO of Time Hotels. Learn more about Shiji's PMS and its benefits to the hospitality industry. #Shiji #Hospitalitytechnology #ShijiPMS

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