Tom Brown

🏨 Five hotels revolutionize the guest experience with Mews hospitality cloud. At The Gate Cornwall, online check-in boosts staff efficiency, achieving a five-star Google rating. Bush Hotel Farnham sees a 13% ADR boost, outperforming with a 13.3% booking conversion rate. Leven Manchester saves an hour daily with 33% online check-ins. Cornwall Hotel Collection enjoys a 39% RevPAR rise, with 42% direct bookings. The Regent in Cambridge achieves a 26% occupancy increase alongside a 21% RevPAR growth.

📈 Mews CEO Matt Welle and Chief Product and Technology Officer Josef Starýchfojtů discussed the Mews product roadmap for 2025 on episode 21 of Matt Talks. Mews focuses on innovating hospitality with a commitment to research and development and sharing their roadmap with hoteliers. They acquired Atomize, a revenue optimization platform, and Quotelo, an event management platform, for a holistic approach to revenue and guest experience. New features like Trusted Browser and Trusted Device enhance cybersecurity. The integration details will be released at Unfold 2025, the annual hotel tech forum.

🏨 Modern self-service kiosks at hotels streamline check-in/out, reduce wait times, and enhance guest satisfaction, while embedded payment solutions offer faster, secure transactions. Mobile devices increase staff-guest interaction, and AI chatbots provide 24/7 support. Translation technology improves communication with international guests. Online reputation tools, dynamic pricing, event management software, and CRM solutions optimize operations for reservations, marketing, and revenue teams. Housekeeping benefits from real-time PMS integration, digital communication, mobile task management, and automated scheduling for operational efficiency. F&B teams utilize integrated POS, inventory management, digital ordering, and better tipping systems to improve service and revenue. Digital training, well-being programs, and security training help hiring and HR teams to improve staff retention and ensure data protection. Technology empowers hotel staff to work smarter and enhance the guest experience.

🏨 Mews achieved a perfect 100 HT Score for the second consecutive year at the HotelTechAwards, celebrating industry-leading technology based on data-driven criteria, including hotelier reviews. Mews POS was a finalist in Hotel Restaurant POS System, and Atomize, now part of Mews, was a finalist for Best RMS. Mews was also named in the 10 Best Places to Work in Hotel Tech and featured in the Top 10 Hotelier's Choice category. Mews is praised for powerful automation, seamless integrations, and enhancing hotel operational efficiency and revenue.

💾 61% of consumers prefer personalized experiences and would pay more for them. AI in hospitality can summarize guest profiles for a personalized welcome. Flexible payment options, including one-click payments and popular local methods, enhance guest experiences. Multilingual booking engines improve conversion rates. Engaged guests spend 46% more than disengaged ones—a difference of $230 on a $500 expenditure. Email marketing in hospitality can yield a 42:1 ROI. Personalized check-ins offer guests control, with options for digital keys or traditional methods. The Chloe in New Orleans, using Mews, exemplifies personalized guest experiences by starting with a cocktail.