10 Minutes News for Hoteliers 10 Minutes News for Hoteliers
  • Top News
  • Posts
    • CSR and Sustainability
    • Events
    • Hotel Openings
    • Hotel Operations
    • Human Resources
    • Innovation
    • Market Trends
    • Marketing
    • Mergers & Acquisitions
    • Regulatory and Legal Affairs
    • Revenue Management
  • 🎙️ Podcast
  • 👉 Sign-up
  • 🌎 Languages
    • 🇫🇷 French
    • 🇩🇪 German
    • 🇮🇹 Italian
    • 🇪🇸 Spain
  • 📰 Columns
  • About us
10 Minutes News for Hoteliers 10 Minutes News for Hoteliers
  • Top News
  • Posts
    • CSR and Sustainability
    • Events
    • Hotel Openings
    • Hotel Operations
    • Human Resources
    • Innovation
    • Market Trends
    • Marketing
    • Mergers & Acquisitions
    • Regulatory and Legal Affairs
    • Revenue Management
  • 🎙️ Podcast
  • 👉 Sign-up
  • 🌎 Languages
    • 🇫🇷 French
    • 🇩🇪 German
    • 🇮🇹 Italian
    • 🇪🇸 Spain
  • 📰 Columns
  • About us

WhatsApp Canned Responses

  • Maciej Czajka
  • 22 August 2024
  • 2 minute read
Total
0
Shares
0
0
0

This article was written by Hijiffy. Click here to read the original article

In the Product Highlight series, we take a closer look at various features and functions of the Console, the interface of our Guest Communications Hub. It’s a practical insight that shows how easy it is to make the most of our conversational AI.

Below, we explore the benefits of WhatsApp reply templates and how to use them.

What are WhatsApp canned responses?

WhatsApp canned responses are template messages used to contact guests directly via WhatsApp. Meta must approve every message sent to a guest that is not a response to an ongoing conversation. After each reply from the guest, you have 24 hours to respond without needing Meta’s message approval. After this 24-hour window, you must use a template again to continue contacting the guest. Therefore, it is advantageous for your hotel to create and approve these message templates for WhatsApp in advance.

Whatsapp canned responses general whatsapp canned responses

Reach your guests where they like to be

As WhatsApp is the most widely used messaging app in the world, enabling communication between hotels and guests on this channel is particularly important. When hotels use this platform, they offer guests a familiar medium. However, privacy must always be a top priority. For this reason, canned responses are a secure and, through authorisation, respectful way of communicating with guests.

Next Generation Travel Tech: How AI is Reshaping the Future of Travel – WiT
Trending
Next Generation Travel Tech: How AI is Reshaping the Future of Travel – WiT

Whatsapp canned responses template whatsapp canned responses

Where to find it?

Follow these steps to create a new WhatsApp canned response:

  1. Open the Console.
  2. Navigate to the inbox.
  3. Select a WhatsApp conversation
  4. Click on the Power Tools icon in the input area.
  5. Select “Canned responses“.
  6. Click on “create new” to create a new template
  7. Fill in the required fields

Follow these steps to send a canned response to your guests:

  1. Open the Console.
  2. Navigate to the inbox.
  3. Select a WhatsApp conversation (reply templates are only available in WhatsApp conversations).
  4. Click on the Power Tools icon in the input area.
  5. Select “Canned responses“.
  6. Select the message to send from the list on the left
  7. Fill in any missing variable
  8. Hit “Send to user”
Whatsapp canned responses whatsapp canned responses

You should note the following

If you have multiple hotels in a team, be sure to select the appropriate pre-written answer for each property. The ready-made responses are configured according to the respective WhatsApp numbers.

Do you need additional help?

In our Help Centre you can access over 200 articles dealing with practical questions about using the Guest Communications Hub. From onboarding videos and step-by-step guides to troubleshooting, it offers valuable information that is always at your fingertips. If you need further support to get the most out of your solution, contact our dedicated Customer Success Team.

Please click here to access the full original article.

Total
0
Shares
Share 0
Tweet 0
Pin it 0
You should like too
View Post
  • Innovation

Hospitality Beyond Hotels: Redefining the Future of Retirement Living – Jan Garde & Matthias Huettebraeuker

  • Josiah Mackenzie
  • 7 June 2025
View Post
  • Innovation

Quore, LBA Hospitality Celebrate Nearly a Decade of Partnership

  • Automatic
  • 7 June 2025
View Post
  • Innovation

Digital Key Hotel System: Modernize Your Hotel with Contactless Check-In in 2025

  • Vanshikha Dhar
  • 6 June 2025
View Post
  • Innovation

KWHotel Alternatives in the Philippines – Cloud PMS for Independent Hotels

  • Vanshikha Dhar
  • 6 June 2025
View Post
  • Innovation

Kalibri Labs launches profit platform

  • Brooke Byrne
  • 6 June 2025
View Post
  • Innovation

The U.S. is gearing up for major sports events. With a high-tech makeover, the hotel industry is ready to play.

  • Guest Contributor
  • 6 June 2025
View Post
  • Innovation

dailypoint™ on Track for Growth

  • Automatic
  • 6 June 2025
View Post
  • Innovation

Building the Sustainable Hospitality of Tomorrow: Insights from Thought Leaders, from Strategy to Actions

  • Automatic
  • 6 June 2025
Sponsored Posts
  • Influence Society Publishes Q2 Edition of Societies Quarterly for Visionary Hoteliers

    View Post
  • Case Study: Refinery Hotel Redefines Revenue Management with LodgIQ

    View Post
  • Day & Night: The Bold Rebranding Powering Shiji’s Presence in Global Hospitality Tech

    View Post
Last Posts
  • Riad Kaiss in Marrakech is a tranquil oasis. How one employee made our stay memorable.
    • 7 June 2025
  • Hospitality Beyond Hotels: Redefining the Future of Retirement Living – Jan Garde & Matthias Huettebraeuker
    • 7 June 2025
  • Quore, LBA Hospitality Celebrate Nearly a Decade of Partnership
    • 7 June 2025
  • Great Hospitality is Simple but Powerful and Memorable (My Experience at Magnolia Hotel Denver) – Josiah Mackenzie
    • 6 June 2025
  • New on the Menu: Two crudos and a bullfrog
    • 6 June 2025
Sponsors
  • Influence Society Publishes Q2 Edition of Societies Quarterly for Visionary Hoteliers
  • Case Study: Refinery Hotel Redefines Revenue Management with LodgIQ
  • Day & Night: The Bold Rebranding Powering Shiji’s Presence in Global Hospitality Tech
Contact informations

contact@10minutes.news

Advertise with us
Contact Marjolaine to learn more: marjolaine@wearepragmatik.com
Press release
pr@10minutes.news
10 Minutes News for Hoteliers 10 Minutes News for Hoteliers
  • Top News
  • Posts
  • 🎙️ Podcast
  • 👉 Sign-up
  • 🌎 Languages
  • 📰 Columns
  • About us
Discover the best of international hotel news. Categorized, and sign-up to the newsletter

Input your search keywords and press Enter.