Frontline Views on Hospitality Careers and AI in Service – Victoria Gordon, Timber Cove Resort

In this episode, Victoria Gordon, Front-of-House Manager at Timber Cove Resort, shares her journey from front desk agent to manager and offers her unique perspective on the role of technology in hospitality.

Listen now to learn about:

• Victoria’s career path from a front desk agent to a manager at Timber Cove Resort.
• The importance of community and collaboration in a remote hospitality setting.
• The value of training and development in hospitality careers.
• The transition from retail to hospitality and the skills that transfer.
• The role of AI and technology in enhancing guest experiences without losing the human touch.
• The responsibilities and daily tasks of a front-of-house manager.
• How Timber Cove Resort maintains a balance between technology and personalized guest service.
• Insights into the unique aspects of working in a remote, nature-based resort.

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This episode is brought to you with support from Roomza, which helps hotels attract premium travelers seeking personalized experiences over discounts. Roomza is now accepting applications for its exclusive pilot program, which includes a free Hotel Personalization Starter Kit with Dyson and Theragun equipment. Learn more and apply at roomza.com/partner

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If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!

Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands