London, UK – Crave Interactive, a leading hospitality technology provider, announced the launch of its groundbreaking Crave AI solution at the renowned Jade Mountain Resort in St. Lucia. This strategic deployment marks a significant milestone in luxury hospitality service delivery, combining Jade Mountain’s legendary personal service with cutting-edge artificial intelligence technology.
Crave AI represents a new era in guest services, offering a fully managed AI solution that provides 24/7 multilingual support through various channels including voice, text, web, mobile, in-room tablets, and interactive kiosks. The platform’s unique AI Display Window sets it apart by delivering an immersive guest experience that goes beyond simple chat interactions, enabling real-time access to resort services and multimedia content.
“At Jade Mountain, we’ve always prided ourselves on delivering unparalleled guest experiences through our dedicated butler service”, says Samuel Gumbs, Information Technology Manager at Jade Mountain. “Crave AI allows us to extend this level of attentiveness around the clock, ensuring our guests receive immediate, accurate assistance at any time. The platform’s ability to handle multiple languages while maintaining our high service standards made it an ideal choice for our international clientele.”
Jade Mountain Resort was selected as the launch partner, given its stellar reputation for exceptional service and its comprehensive amenities, including fine dining, world-class spa facilities, and personalized butler service. Crave AI seamlessly integrates with these existing services, complementing the exemplary personal service that Jade Mountain is renowned for.
Following months of intensive development and thousands of test interactions, Crave AI has achieved a significant milestone in accuracy. The system now consistently fulfills over 92% of guest queries, with a streamlined escalation process enabling staff to add value by addressing the remaining complex exceptions. This high level of effectiveness demonstrates its readiness for deployment in luxury hospitality environments.
“Crave AI represents the future of hospitality technology, where artificial intelligence enhances rather than replaces human interaction,” states Andrew Cindrew, Chief Operating Officer at Crave Interactive. “We’ve developed a solution that not only answers questions but creates meaningful interactions through our innovative AI Display Window, allowing guests to view relevant content, make reservations, and complete secure transactions all within one seamless interface.”
Key features of the Crave AI platform include:
- Ring-fenced AI instance specifically configured for each hotel’s unique offerings
- Seamless integration with the resort’s booking and service systems
- Multilingual support delivering an inclusive and personalized experience, allowing guests to communicate and receive responses in their preferred language
- Secure order processing
- Integrated video call and telephony functionality for immediate connection to staff when needed
The platform’s ability to provide accurate, professional responses while maintaining the resort’s high service standards has already shown promising results in initial deployments. The system’s unique architecture ensures that each guest interaction is handled with current, accurate information while maintaining the highest levels of data security and privacy.
The launch of Crave AI at Jade Mountain represents the first step in a broader rollout of this innovative technology across the luxury hospitality sector, setting new standards for guest service excellence in the digital age.
For more information about the Crave AI, please visit www.craveinteractive.com or contact [email protected].
About Crave Interactive
Crave Interactive is a leading provider of digital guest service solutions for the hospitality industry, combining innovative technology with exceptional service to enhance the guest experience.
About Jade Mountain
Jade Mountain is one of the Caribbean’s most celebrated luxury resorts, known for its stunning architecture, exceptional service, and commitment to providing unforgettable guest experiences.
Liz Hopfner
Design & Communications Specialist
