At OKKAMI, we understand the importance of clear and effective communication in delivering exceptional guest service. To further enhance the communication experience, we are pleased to announce the launch of a new feature on the OKKAMI CMS Dashboard: Staff Groups. This feature is designed to streamline communication by consolidating replies from staff into department-specific groups, providing clarity and improving operational efficiency.
Simplifying Communication Across Departments
The Staff Groups feature on the OKKAMI CMS Dashboard enables properties to organize staff members into specific department groups. This ensures that when staff members respond to guest inquiries, the reply is attributed to the department as a whole, rather than to an individual staff member. This removes any ambiguity for guests and creates a more professional communication environment.
With the addition of a new Staff Groups tab in the property-level configuration, administrators can easily create groups based on department needs. To set up a group, administrators simply click the “+ Group” option, select the “Chat” type, and assign relevant staff members to the group. Each group can also have its own profile picture, visually representing the department.
Group-Based Communication for a Seamless Experience
Once staff members are added to a group, any reply they make through chat support will display the group name rather than the individual staff member’s name. For instance, if a member of the Front Office team replies to a guest’s inquiry, the guest will see “Front Office” as the sender’s name, ensuring consistency in communication.
This feature eliminates the need for staff to manually adjust their account names to reflect their department and provides a more streamlined, professional approach to communication. It helps reduce confusion for guests and allows staff to focus on delivering excellent service without worrying about the display of their individual information.
Key Benefits of Staff Groups
- Clarity for Guests: Guests will always know which department is responding to their inquiry, enhancing their overall experience and trust in the property.
- Operational Efficiency: By grouping staff into departments, the system ensures replies are consistent and streamlined, reducing the potential for miscommunication.
- Improved Team Collaboration: Staff can interact with guests as part of a cohesive team, rather than as individual responders, fostering collaboration and a unified approach to guest service.
At OKKAMI, we aim to provide innovative, user-friendly solutions that simplify property management and enhance guest services. The Staff Groups feature is a powerful tool to help your team communicate more effectively, presenting a unified front to guests while increasing operational efficiency. We are excited to see how this feature will transform your communication processes and contribute to delivering exceptional service.
