Amadeus, a leading travel technology provider, has expanded its partnership with Canary Technologies, the hospitality industry’s leading guest experience platform. The new agreement will integrate Amadeus’ best-in-class service optimization solution HotSOS with Canary’s #1-rated AI-powered Guest Messaging solution.
Using artificial intelligence, the integrated technologies will seamlessly connect front-of-house requests with back-of-house operations. Service requests are automatically captured to generate tickets for immediate fulfillment. With simplified workflows, team members save time and more effectively ensure guests’ needs are met. Simplified operations are critical for the hospitality industry, which is challenged by ongoing staff shortages and has suffered from declining guest satisfaction scores.
“We’re excited to deepen our relationship with Amadeus and provide a modern, more efficient system to hoteliers,” says Bryan Michalis, VP of Partnerships, Canary Technologies. “By expanding our partnership to include HotSOS, we’re not just enhancing guest satisfaction; we’re addressing one of the industry’s most pressing challenges: staff shortages. With this integration, staff can spend more time providing exceptional hospitality and less time on administrative tasks.”
“Our collaboration with Canary initially focused on streamlining the group sales process through its secure transactions solutions and Amadeus’ Delphi Sales & Catering software. However, we quickly recognized the broader potential of its AI-powered hospitality solutions,” comments Iain Saxton, Senior Vice President of On-Property Solutions, Hospitality, Amadeus. “We are proud to provide our customers with the tools to deliver exceptional guest experiences while easing operational pressures, thereby increasing the standard of guest-centric hospitality.”
