About Holiday Inn Cleveland-Mayfield
Tucked just outside downtown Cleveland, Holiday Inn Cleveland-Mayfield serves both corporate and leisure travelers with modern amenities, a full-service restaurant, and event space. As part of the IHG family, the hotel prides itself on combining comfort with efficiency – something that extends to its back-office operations, including revenue management.
To keep the hotel competitive and agile, Austin J. Dunn III, General Manager, turned to Lighthouse’s Revenue Strategy Service (RSS) to replace a less intuitive brand RMS. The goal? More accurate forecasting, smarter pricing, and stronger support.
Challenges before using Lighthouse RSS
We used brand RMS previously, and their software just wasn’t as intuitive
, Austin explains. The hotel needed a solution that not only delivered better forecasting, but was easier to use and tailored to their specific market conditions.
Why Lighthouse RSS?
From the start, Lighthouse RSS stood out for its ease of use and accuracy. The Lighthouse platform is user-friendly and the forecasting models are super close to accurate
, Austin says.
Unlike rigid brand systems, Lighthouse provides personalized service and attention to detail, empowering GMs and their teams to act confidently and strategically.
Key benefits of Lighthouse RSS
- User-Friendly Platform: The intuitive interface of the Lighthouse platform saves time and makes it easy to access and interpret the data needed for smarter decisions.
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Accurate Forecasting Tools: Reliable models help Austin plan labor and expenses with precision –
it reduces my forecasting prep time by 50%.
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Tailored Support:
Jules is amazing,
Austin says.There’s always someone who understands our goals and offers support that feels like an extension of our own team.
The impact of Lighthouse RSS
The effect has been immediate: faster forecasting, tighter pricing strategy, and a more confident, data-driven approach to revenue management. If Lighthouse RSS disappeared tomorrow, we’d be scrambling
, Austin admits. It’s that central to how we operate.
Leveraging Lighthouse BI for Day-to-Day Decisions
Austin integrates Lighthouse Business Intelligence into his daily workflow, especially when forecasting labor costs or adjusting for seasonal trends. With clear pick-up tracking and segmentation views, he has the confidence to plan ahead without second-guessing.
Advice for Other Hoteliers
If you don’t have your own in-house RMS – or your brand’s system isn’t doing the job – Lighthouse RSS is the way to go,
Austin recommends. It’s cost-effective, intuitive, and delivers exactly what you need to run your hotel smarter.
In Three Words: Predictive. Intuitive. Helpful.
With Lighthouse RSS, Holiday Inn Cleveland-Mayfield has gained not just a tool, but a team – one that supports smarter decision-making and stronger performance every day.
About Lighthouse
Lighthouse is the leading commercial platform for the travel & hospitality industry.
We transform complexity into confidence by providing actionable market insights, business intelligence, and pricing tools that maximize revenue growth.
We continually innovate to deliver the best platform for hospitality professionals to price more effectively, measure performance more efficiently, and understand the market in new ways.
Trusted by over 70,000 hotels in 185 countries, Lighthouse is the only solution that provides real-time hotel and short-term rental data in a single platform. We strive to deliver the best possible experience with unmatched customer service. We consider our clients as true partners—their success is our success.
For more information about Lighthouse, please visit: https://www.mylighthouse.com.
