RMS has launched its next-generation booking engine at HITEC 2025, delivering a faster, cleaner, and more intuitive experience to boost direct bookings and meet modern guest expectations.
Built with a mobile-first, ultra-responsive design that makes booking seamless across all devices. With fewer clicks and faster load times, guests can navigate the reservation process with ease, whether they’re booking from a laptop or smartphone.
The new platform also lays the foundation for AI-driven guest journeys. Properties can plug in chatbots across their website, WhatsApp, Facebook Messenger or other channels to handle inquiries, apply discounts and process payments.
The RMS booking engine enables a future where your AI front desk is working 24/7 to manage enquiries and maximise ADR (Average Daily Rate). Handing off to the booking engine, the guest is dropped into exactly the right step, whether that’s a pre-populated cart ready for checkout or a reservation-change screen, so they can confirm their booking in seconds. This seamless transfer maximizes efficiency, unlocks new revenue opportunities and delivers highly personalized experiences with far less manual effort.
The booking journey now starts with richer room details. Each listing highlights its top three attributes, such as an ocean view or king-size bed, directly in the search results to help guests make faster, more informed choices.
With RMS Pay fully integrated and native to the booking engine, guests complete transactions without being redirected, creating a smoother checkout experience that reduces friction, builds trust and lifts conversion rates.
