Infor®, the industry cloud company, today announced a preferred partnership between its Infor Hospitality Management Solution (HMS) and Plusgrade, the global leader in ancillary revenue solutions. This collaboration enables hotels using Infor HMS to drive incremental revenue and elevate guest personalization by seamlessly integrating Plusgrade’s proven upsell technology into the core guest journey.
Hotels face growing pressure to do more with less—delivering tailored guest experiences while improving margins. The Infor–Plusgrade partnership now provides hoteliers with an intelligent, automated platform to monetize high-demand offerings such as premium room upgrades, flexible stay options, in-room extras, and curated experiences — all without adding operational burden to front-line staff.
With this preferred partnership, we’re giving hotels the power to unlock revenue that’s been hiding in plain sight. Plusgrade brings a new level of sophistication to upselling. Combined with Infor HMS’s deep operational capabilities, our customers can now activate highly targeted, high-margin offers that enhance the guest experience while optimizing their bottom line. Alan Young, Vice President of Hospitality Strategy at Infor
Plusgrade’s platform is already used by leading global travel brands, and now, through Infor HMS, hotel clients can easily deploy:
- Premium Room Upgrades via personalized, pre-arrival offers — including buy or bid options
- Flexible Stay Features such as early check-in, late check-out, or additional nights
- Experiential Add-Ons tailored to individual guest preferences — from spa bookings to dining
- Loyalty Currency Upsells, enabling guests to pay with points
- AI-Powered Optimization, which calibrates pricing and timing using real-time global benchmarks
- Integrated Front Desk Tools that provide actionable guest insights at check-in
All of these capabilities are delivered through a seamless integration with Infor HMS, ensuring rapid deployment and minimal disruption to hotel operations.
We’re proud to named a preferred partner with Infor Hospitality, whose technology is trusted by tens of thousands of hotel properties worldwide. Together, we’re bringing ancillary revenue into the digital core of hotel operations — where it belongs. The result is a more connected guest journey, greater conversion, and a strategic boost to profitability. Paul Rantilla, SVP of Sales, Plusgrade
The partnership exemplifies a growing shift in the industry toward total revenue management and intelligent personalization. With this integration, Infor and Plusgrade are not just enabling ancillary revenue — they’re making it an intuitive part of modern hotel operations.
Infor will be showcasing their latest innovations at HITEC 2025. Attendees and media are invited to stop by the Infor Booth #2400 book a meeting here.
About Infor
Infor is a global leader in business cloud software specialized by industry. Providing mission-critical enterprise applications to 65,000 customers in more than 175 countries, Infor software is designed to deliver more value and less risk, with more sustainable operational advantages. We empower our 17,000 employees to leverage their deep industry expertise and use data-driven insights to create, learn and adapt quickly to solve emerging business and industry challenges. Infor is committed to providing our customers with modern tools to transform their business and accelerate their own path to innovation. To learn more, please visit www.infor.com.
About Plusgrade
Plusgrade powers the global travel industry with its portfolio of leading ancillary revenue solutions. Over 250 airline, hospitality, cruise, passenger rail, and financial services companies trust Plusgrade to create new, meaningful revenue streams through incredible customer experiences. As the ancillary revenue powerhouse, Plusgrade has generated billions of dollars in new revenue opportunities across its platform for its partners, while creating enhanced travel experiences for millions of their passengers and guests. Plusgrade was founded in 2009 with headquarters in Montreal and has offices around the world. For more information, visit plusgrade.com.
