Snapfix, the visual-first hotel operations platform trusted by more than 700 hotels in over 40 countries, today announced the launch of Snapfix Multi-Site Console, the industry’s first centralized system designed to give hotel groups and owners portfolio-wide visibility and control from a single platform.
The Challenge of Managing Multiple Properties
For hotel groups, the guest experience depends on seamless behind-the-scenes operations. Yet for many operators, visibility across multiple hotels remains fragmented. Maintenance may be tracked in one system, compliance in another, and staff communication through separate channels. This siloed approach creates inefficiencies, compliance risks, and inconsistent guest standards across the portfolio.
“Running a multi-property hotel business shouldn’t mean juggling a dozen systems,” said Brett Robbins, CEO, at Snapfix. “With Multi-Site, hotel groups finally get a single source of truth for operations, compliance, maintenance and asset protection across every property they own or manage.”
Introducing Snapfix Multi-Site
Snapfix Multi-Site solves this problem by transforming how hotel groups oversee their portfolios. It provides centralized oversight without sacrificing local operational control. Each hotel maintains its own workflows, while group leaders gain the tools they need to standardize processes, enforce compliance, and optimize performance across every property.
Key capabilities include:
- Portfolio-Wide User Management: Add, remove, or adjust staff access across all hotels from a single interface.
- Unified Templates & Processes: Roll out standardized checklists and procedures across the group while keeping local flexibility.
- Cross-Property Analytics: Benchmark performance, monitor compliance, and track costs across every hotel in the portfolio.
- Vendor & Contract Oversight: Identify opportunities to consolidate services and reduce costs at scale.
- Sustainability & ESG Tracking: Monitor efficiency and compliance portfolio-wide to meet investor and regulatory expectations.
- Visual Portfolio Dashboard: Gives leaders a snapshot of every hotel’s performance at a glance.
Real-World Impact
Hotels already using Snapfix across multiple locations have seen tangible results.
- Operational Efficiency at Scale: Regional managers reclaim hours each week by eliminating the need to log into multiple systems.
- Stronger Compliance & Reduced Risk: Central oversight ensures safety checks and audits don’t fall through the cracks, protecting both brand reputation and bottom line.
- Consistent Standards: Brand-wide processes ensure every property delivers the same operational promise.
- Improved Guest Experience: Faster issue resolution translates directly into fewer negative reviews and higher guest satisfaction scores.
- Better Financial Decisions: Portfolio-wide data helps executives allocate capital where it will deliver the greatest returns, protecting NOI and improving IRR.
Morgane Dandy of Chalets1066, explained: “As an operations manager overseeing 40 ski chalets, I needed a simple yet powerful platform to manage our daily tasks across multiple locations. Since implementing Snapfix, we’ve been able to stay on top of maintenance issues without miscommunication, wasted time, or unnecessary costs.”
Why It Matters for Owners, Managers, and Investors
For owners and investors:
Multi-Site protects NOI and IRR by reducing inefficiencies, preventing costly compliance lapses, and enabling smarter CAPEX allocation. Portfolio-wide analytics provide visibility into which hotels are thriving, which need intervention, and where future investments will deliver the highest returns.
For cluster and regional managers:
Multi-Site reduces the stress of fragmented oversight. Instead of switching between systems, managers gain real-time insight across all properties while focusing more on staff, strategy, and guest experience.
For frontline teams:
Snapfix remains as intuitive as ever. A photo, video, or voice note instantly becomes a task, tracked through the universal red–yellow–green traffic light system. This “visual language” works across cultures and departments, ensuring everyone understands what needs to be done, what’s in progress, and what’s complete.
This update ensures everyone from executives to on-the-ground teams have the information and tools they need, right at their fingertips updated in real time.
Why Snapfix is Different
Unlike legacy systems or point solutions, Snapfix is a centralized operations platform designed for adoption at every level of the organization.
- Adoption-First Design: Snapfix was built for housekeepers, engineers, and managers on the go. Its intuitive design ensures teams actually use it; the single most important factor in achieving ROI.
- Quantifiable Results: Customers typically see up to a 15% increase in team productivity, a 10% reduction in annual maintenance costs, and a 20% reduction in negative guest reviews linked to maintenance and cleanliness.
- Operational Excellence as a Competitive Advantage: By combining reactive maintenance, predictive maintenance, compliance, asset management, and communications in one platform, Snapfix helps hotels turn operations into a source of growth, not just cost control.
- Integration-Ready: With an open API and PMS integrations, Snapfix connects seamlessly with existing hotel systems to reduce manual work and ensure nothing slips through the cracks.
Snapfix core modules include:
- Snap: Create and assign tasks instantly with photos, videos, or voice notes.
- Chat: Keep all communication within the app, tied to each task.
- Fix: Track task progress with the universal traffic light system.
- Plan: Schedule preventive maintenance, safety checks, and audits in advance.
By extending these proven features across multiple properties, Multi-Site ensures that what works in one hotel can be replicated seamlessly across the entire group.
What’s Next for Multi-Site
Snapfix Multi-Site lays the foundation for a new era of portfolio operations. The Q4 roadmap includes:
- Global Template Library – Distribute branded processes across all hotels.
- Advanced Portfolio Analytics – Compare performance and trends across regions or brands.
- AI-Powered Insights – Receive proactive recommendations for maintenance prioritization, resource allocation, and risk management.
- Enhanced Role Management – Sophisticated user provisioning for complex portfolio structures.
- Portfolio-Level Compliance – Centralized monitoring and reporting across every property.
These innovations will transform Multi-Site from an operational control centre into a strategic platform for growth, helping hotel groups deliver consistent excellence at scale.
Snapfix is the leading visual-first operations platform for hotels, property management, residential care, and industrial sectors. Acting as a single source of truth for maintenance, compliance, communication, and asset management, Snapfix empowers teams to log tasks in three seconds or less using photos, videos, or voice notes.
With its intuitive traffic light system, real-time tracking, and audit-ready compliance records, Snapfix eliminates communication barriers, reduces costs, and ensures consistent standards. Trusted by over 700 hotels in over 40 countries, Snapfix delivers operational clarity, measurable savings, and improved customer experiences by helping teams perform at their best every day.
Darragh Morley
Marketing Executive
