United Kingdom – Alliants, the global leader in guest experience technology, has partnered with leading mobile F&B ordering specialist IRIS to deliver an integrated solution that enhances the in-stay experience for both guests and hotel staff. This seamless integration empowers guests to effortlessly browse menus, place orders, and complete F&B purchases from anywhere on property, directly from their devices, enabling a smooth interaction with the hotel that is both convenient and on their terms.
For hotel staff, the combined power of IRIS’s intuitive mobile ordering and the Alliants Experience Platform – including its Concierge and Messaging modules – streamlines the management of guest requests, reduces administrative workload, and eliminates time-consuming manual processes.
This partnership enables hotels to deliver a faster, more efficient service while freeing up staff to focus on high-value, guest-centric interactions that enhance service quality and guest satisfaction.
Guest expectations for seamless mobile ordering and elevated digital experiences continues to rise. Our partnership with Alliants is enabling hotels to provide an end to end digital experience that is easy to use, accurate and fast for guests to browse, order and pay for items and services across multiple outlets, while streamlining the hotel’s back office tasks. Flexible and scalable, our growing roster of mutual clients includes Mandarin Oriental and Four Seasons, with hotels typically experiencing a 20% to 40% boost in F&B revenue following deployment.
Mark Horne, CEO of IRIS
This partnership marks a significant advancement in the evolution of luxury hospitality across the globe. By unifying critical guest-facing technologies into a single, intelligent, and seamless platform, Alliants and IRIS are uniquely positioned to lead this transformation. Combining the solutions delivers a fully integrated digital experience that enhances guest convenience and creates a richer, more personalised guest stay.
At Alliants, we’re focused on redefining the guest experience through seamless, personalised digital journeys. Partnering with IRIS allows us to give our shared customers a guest experience that puts them in control, while hotel teams can drive more operational efficiency in the background. Together, we can help hotels deliver smarter service and better engagement at every touchpoint.
Tristan Gadsby, CEO of Alliants
This collaboration captures every guest order within the Alliants Experience Platform, enriching the 360-degree guest profile with real-time purchasing history and food and beverage preferences. This enables hotels to anticipate needs better, tailor future experiences, and drive deeper engagement at every touchpoint.
By streamlining the guest journey and removing operational complexity for hotel teams, this partnership unlocks new levels of efficiency, personalisation, and brand loyalty in today’s digitally driven hospitality landscape.
The joint solution from Alliant and IRIS is already delivering results in leading hotel properties. As this demand for seamless, digital-first experiences grows, this partnership sets a new standard for excellence in modern hospitality.
About Alliants
Alliants has helped many of the world’s most respected brands deliver exceptional customer experiences. Founded in 2009, Alliants has built industry-changing technology solutions, including award winning mobile apps and chat applications that transform the digital guest experience garnering usage by millions of guests around the globe. In 2022, Alliants secured a minority stake investment from Zendesk, Inc. (NYSE: ZEN), the global customer experience software company headquartered in San Francisco. In 2023, Alliants was recognised as a UK Best Workplace in Tech™ , a certification solely based on employee feedback.
