How mixing tradition and tech is shaping the future of Sacher Hotels

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Make tech easy to integrate and easy to train — Photo by Revinate, Inc.

In this week’s episode of Hotel Moment, Matthias Winkler, CEO of Sacher Hotels, joins Revinate CMO Karen Stephens with guidance as to why hoteliers should pay attention to the speed of change at their hotel. Specifically, he shares how you should be using technology as a tool for transformation without leaving behind all that makes your hotel unique.

Matthias advocates for technology as the “great helper,” if it’s leveraged to support business goals and deepen relationships with guests. Technology champions progress, but guests crave authenticity, and Matthias explains how to strike the balance between the two to keep the guest experience alive and well.You’ll also hear the cherished history of Sacher Hotels and the legacy Austrian hoteliers have left in the hospitality market with their unique amenities infused from the local community.

Tune in to find out how to keep up with the digital revolution and deliver tremendous value to guests.

Meet your host

As Chief Marketing Officer at Revinate, Karen Stephens is focused on driving long-term growth by building Revinate’s brand equity, product marketing, and customer acquisition strategies. Her deep connections with hospitality industry leaders play a key role in crafting strategic partnerships.

Karen is also the host of The Hotel Moment Podcast, where she interviews top players in the hospitality industry. Karen has been with Revinate for over 11 years, leading Revinate’s global GTM teams. Her most recent transition was from Chief Revenue Officer, where she led the team in their highest booking quarter to date in Q4 2023.

Karen has more than 25 years of expertise in global hospitality technology and online distribution — including managing global accounts in travel and hospitality organizations such as Travelocity and lastminute.com