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Following the launch of Sarai, our revolutionary artificial intelligence agent for hotels, the next challenge can be summarized by these questions: How is it integrated into your organization? Are you ready to use it? How can you make the most of it to optimize operations and enhance guest satisfaction? In short, how can you get the most out of Sarai?
Success in implementing and operating AI depends directly on its “knowledge base,” Mirai Intelligence. It is essential that Sarai’s knowledge base be built with accurate and complete data.
This task goes far beyond listing services, facilities, or schedules; the objective is to transfer the entirety of the knowledge accumulated by your concierge team, guest experience specialists, and reception staff to the Intelligence platform and, thereby, to Sarai. High-quality data is the fuel that enables Sarai to deliver relevant and personalized answers, raising the standard of your service.
Beyond implementation, Sarai’s success does not rely on a one-time, static action; it requires a continuous update dynamic. Managing data meticulously is key: keeping it complete, up-to-date, and, most importantly, relevant to your guests’ needs.
We are aware of the complex hotel operations and constant lack of time in a dynamic environment with multiple fronts open simultaneously. Added to this may be a lack of experience or internal resources dedicated to effectively maintaining a sophisticated content and response management tool like Sarai.
If you have the capacity and time, Sarai’s self-service mode is your ideal solution. If not, Mirai takes it one step further and offers you the solution: Mirai Omnichannel.
Mirai Omnichannel: your expert team to drive Sarai to success
Imagine artificial intelligence -and Sarai in particular- as a high-tech vehicle, a Formula 1 car. To unlock its full potential, having the car is not enough; you need an expert driver, a technical team, and a flawless race strategy. If your hotel lacks the time, specialized knowledge, or proper staff to take on this responsibility, Mirai Omnichannel offers the perfect solution.
We provide you with a qualified and experienced human team, dedicated exclusively to using, optimizing, and maintaining Sarai, without requiring your direct intervention.
Our specialized Mirai Omnichannel team handles critical tasks to ensure maximum performance:
- Initial setup and ongoing data maintenance: we take care of feeding Sarai with the richest and most detailed information, ensuring that it is always accurate, complete, and relevant to your guests. This includes, for example, adding new services, events, or changes to hotel policies.
- Proactive monitoring of Sarai: we constantly audit system activity, analyzing interactions and performance. We implement continuous improvements to resolve unanswered questions, refine existing ones, and ensure a fluid user experience.
- Detailed periodic reports: we provide you with comprehensive analyses with key metrics on Sarai’s activity, percentage of successful responses, customer satisfaction, and overall AI performance, allowing you to make informed decisions.
Implementation and usage models for Sarai and Mirai Omnichannel: we adapt to your needs
Recognizing the diversity of each hotel’s situation, we offer two implementation and usage models for Sarai, designed to fit perfectly with your structure and goals:
1- Sarai in Self-Service Mode: full control and autonomy
This option grants you access to all of Sarai’s technological power, demanding your direct control. Your internal team is responsible for feeding and updating the content, actively reviewing unattended questions, meticulously tracking the leads generated, and managing messages from different channels.
This proposal is ideal for hotels that have the time and dedicated internal staff, who seek total control over the tool and wish to achieve operational self-sufficiency at the lowest possible cost.
2- Sarai supervised by the Mirai Omnichannel team: Expert “Turnkey” Management
This is the solution designed for hotels that, as we mentioned before, do not have the time or resources to manage Sarai with the depth it requires. With this option, our team of Mirai Omnichannel experts fully manages Sarai’s technology for you.
This “turnkey” service includes:
– Comprehensive initial setup.
– Continuous maintenance and proactive updating of all data within the Intelligence platform and, therefore, Sarai.
– Constant performance monitoring and detailed periodic reporting.
It is the ideal solution for hotels looking to delegate this operation and opt for professional management, guaranteeing maximum efficiency without overloading their team.
And for full coverage of all your communication channels: Global Omnichannel Service
If what you’re looking for is personalized, professional management of all other customer communication channels, in addition to Sarai: phone calls, email, review management, instant messaging, social networks, etc., the Global Omnichannel Management service is our most comprehensive and transformative service level: the ultimate global excellence solution.
Here, the Mirai Omnichannel team not only manages Sarai (as in the Expert “Turnkey” Management) but also offers:
- Personalized and integrated human attention: for those customers who wish it or whose queries require human interaction.
- Expert Lead management and follow-up: we take care of processing and effectively following up on all qualified leads, ensuring that no sales opportunity is lost.
- Homogeneous and professional quality attention at all customer touchpoints, consolidating your hotel’s reputation.
Mirai Omnichannel: a standalone, proven-success solution in Channel Management
It is important to note that Mirai Omnichannel also operates independently, without the need for integration with Sarai, as a consolidated service with proven effectiveness over the years. Currently, more than 500 hotels worldwide already rely on Omnichannel as:
- Contact center service (we offer 24/7 attention in more than 10 languages, with structured reporting of all activity and we transform your Contact Center into a key sales channel).
- And/or Global Omnichannel service for all communication channels: calls, messaging, emails, WhatsApp, and social networks.
Therefore, Mirai Sarai and Mirai Omnichannel are two proposals that mutually reinforce each other but can also function separately. The hotel can choose to work only with Omnichannel, only with Sarai, or with the combination of both.
Technology and people: the perfect combination to maximize every interaction and boost your direct sales
This combined and comprehensive proposal of Sarai and Mirai Omnichannel further consolidates Mirai as an indispensable strategic partner for hotels. Our offer merges cutting-edge artificial intelligence, intelligent data management, and human expertise to help you profoundly strengthen the relationship with your customers and maximize the value of direct sales at your hotel.
If you are interested in exploring how Mirai Omnichannel can optimally manage Sarai, or wish to professionalize and boost communications with your customers across all channels, we invite you to contact your account manager or directly our Omnichannel team at the email address: omnichannel@mirai.com.
We’re ready to help you transform your hotel’s guest experience and business results.
