Redefining the Norm: Innovative Operating Models in Hospitality – Rocco Bova

In this episode, Rocco Bova, an experienced hotelier and consultant, shares his insights on innovative hospitality business models and the importance of human connection in luxury service.

Listeners will learn about:

• Rocco’s journey from a 13-year-old waiter to managing prestigious luxury hotels 
• The challenges of implementing technology in hospitality and the importance of human touch 
• A new profit-sharing business model for hotels that addresses industry challenges
• The impact of politics in the workplace and how to create a positive work culture
• Strategies for driving change in critical conversations with hotel owners and leaders 

A few more resources:

If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!

Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands