10 Minutes News for Hoteliers 10 Minutes News for Hoteliers
  • Top News
  • Posts
    • CSR and Sustainability
    • Events
    • Hotel Openings
    • Hotel Operations
    • Human Resources
    • Innovation
    • Market Trends
    • Marketing
    • Mergers & Acquisitions
    • Regulatory and Legal Affairs
    • Revenue Management
  • 🎙️ Podcast
  • 👉 Sign-up
  • 🌎 Languages
    • 🇫🇷 French
    • 🇩🇪 German
    • 🇮🇹 Italian
    • 🇪🇸 Spain
  • 📰 Columns
  • About us
10 Minutes News for Hoteliers 10 Minutes News for Hoteliers 10 Minutes News for Hoteliers
  • Top News
  • Posts
    • CSR and Sustainability
    • Events
    • Hotel Openings
    • Hotel Operations
    • Human Resources
    • Innovation
    • Market Trends
    • Marketing
    • Mergers & Acquisitions
    • Regulatory and Legal Affairs
    • Revenue Management
  • 🎙️ Podcast
  • 👉 Sign-up
  • 🌎 Languages
    • 🇫🇷 French
    • 🇩🇪 German
    • 🇮🇹 Italian
    • 🇪🇸 Spain
  • 📰 Columns
  • About us

Hospitality : France part 1

  • Melanie Calabrese
  • 3 December 2019
  • 2 minute read
Total
0
Shares
0
0
0

This article was written by Amenitiz. Click here to read the original article

image

The “customer is king” – this motto is truer than ever in the hotel industry. The high level of competition and the multiplication of offers oblige professionals to always remain attentive to the needs of travellers.

It is essential to know what irritates these travellers and what are the imperatives that should not be overlooked.

Table of Contents

Those little things that annoy French travellers : 


  • Unstable connection (annoys 40% of French people)
  • Faulty room access cards (annoys 28% of French people)
  • Waiting too long for a request (annoys 16% of the French)
  • Having reduced access to cable channels (annoys 5%)
  •  Lack of electricity in the rooms (15% of the energy consumption).
  • Breakfast times are often too early in the morning

The imperatives not to be neglected any more

41% of travellers prefer to book online

Consumer trends have changed. Having a website is a must for hotels. But it is also becoming essential for them to have a booking engine on this site. The booking engine must be intuitive, design and allow a reservation in three clicks.

A recent Google survey shows us that 41% of respondents book directly on the hotel website. This desire to book on hotel websites is very real but it is opposed to a reality that is that of OTAs. Indeed 29% of them book on OTAs such as Booking.com or Expedia.

Mews welcomes fintech leader Michael Coscetta as President
Trending
Mews welcomes fintech leader Michael Coscetta as President

It is therefore more important than ever for hotels to promote their booking engine and the offer it proposes on their site. This valuation of a different offer is now possible since the end of the tariff parity. The hotelier must provide clear and competitive offers on its website. All of this is completed with the right integrated booking engine.

Travel agencies are no longer popular…

Only 11% of respondents say they use travel agencies to book their holidays. The relationship with the customer, the loyalty and the link are therefore created via the websites. It is both the interface but also the first link with the customer. He must therefore be a salesperson but also and above all offer high-performance tools to guarantee the best customer experience.

Please click here to access the full original article.

Total
0
Shares
Share 0
Tweet 0
Pin it 0
Related Topics
  • Amenitiz
You should like too
View Post
  • Categorizing...

Wedded to the details: How hotels are saying “I Do” to modern wedding trends

  • Tatiana Valenzuela
  • 11 July 2025
View Post
  • Categorizing...

Dreamscape Hospitality adds in Houston

  • Denis Stackeusky
  • 11 July 2025
View Post
  • Categorizing...

12 Simple Ways to Attract Direct Bookings

  • Vanshikha Dhar
  • 1 July 2025
View Post
  • Categorizing...

How Effective Communication Transforms Hotel Profitability

  • Vanshikha Dhar
  • 30 June 2025
View Post
  • Categorizing...

How to Distribute Inventory Effectively Through the Best OTAs

  • Vanshikha Dhar
  • 27 June 2025
View Post
  • Categorizing...

Paris Air Show 2025: have hotel performances taken off?

  • m.welsch
  • 27 June 2025
View Post
  • Categorizing...

Hotel profitability: Your guide to boosting profits in hospitality

  • Maciej Czajka
  • 27 June 2025
View Post
  • Categorizing...

HOF 2025: “The key is adaptability and a willingness to seize opportunities”

  • m.welsch
  • 27 June 2025
Sponsored Posts
  • The Future of Revenue Management Is Strategic Leadership – LodgIQ

    View Post
  • Influence Society Publishes Q2 Edition of Societies Quarterly for Visionary Hoteliers

    View Post
  • Case Study: Refinery Hotel Redefines Revenue Management with LodgIQ

    View Post
Last Posts
  • Unlocking Revenue Potential: The Need for Strategic Investment
    • 12 July 2025
  • The Woodward Auberge welcomes new GM
    • 12 July 2025
  • The digital future of procurement in hospitality
    • 11 July 2025
  • New on the Menu: Crab tostada and sweet-and-savory caviar service
    • 11 July 2025
  • Former Cambria converted to Hyatt House Washington DC Downtown
    • 11 July 2025
Sponsors
  • The Future of Revenue Management Is Strategic Leadership – LodgIQ
  • Influence Society Publishes Q2 Edition of Societies Quarterly for Visionary Hoteliers
  • Case Study: Refinery Hotel Redefines Revenue Management with LodgIQ
Contact informations

contact@10minutes.news

Advertise with us
Contact Marjolaine to learn more: marjolaine@wearepragmatik.com
Press release
pr@10minutes.news
10 Minutes News for Hoteliers 10 Minutes News for Hoteliers
  • Top News
  • Posts
  • 🎙️ Podcast
  • 👉 Sign-up
  • 🌎 Languages
  • 📰 Columns
  • About us
Discover the best of international hotel news. Categorized, and sign-up to the newsletter

Input your search keywords and press Enter.