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Travelers do not use trip planning apps

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  • 5 June 2024
  • 1 minute read
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This article was written by Hospitality Today. Click here to read the original article

OTAs are excited about travel planning tools, but we have yet to prove that there is real consumer demand for a dedicated tool

Jun 5, 2024

According to a Skift Research survey earlier this year, 78% of American travelers have not used ChatGPT or other AI-based apps to plan their trips, and 37% are not even interested in trying.

Key takeaways

  • The problem may stem from industry fragmentation and a lack of shared information;
  • For example, the hotel industry should focus more on orchestrating the trip rather than just providing a place to stay;
  • Currently, to get recommendations for nighttime activities in a city, you have to ask the concierge. How can we move to a digital journey? And how can we integrate high tech and high touch in a way that is meaningful to the consumer?

Get the full story at Skift

Please click here to access the full original article.

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