When Americans travel, they increasingly prefer a highly digital, self-service experience for their hotel accommodations
Jul 2, 2024
A recent survey commissioned by Mews found that nearly 80% of travelers would be willing to stay at a hotel with a completely automated front desk or self-service kiosk, with more than 40% of them preferring to check in via a hotel’s website, app or digital kiosk.
Key takeaways
- Travelers stated what a perfect hotel should include: in-room smart home devices (43%), keyless room entry (34%), mobile room entry (27%), and digital ordering (24%);
- A third (36%) admitted they have turned to AI for recommendations while booking travel.
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