The head of Booking Holdings on how competition, regulation, and AI are changing travel and why he wants you to yell at AI chatbots, not humans
Aug 6, 2024
ifferent payment methods. Booking steps in to handle these essential services for them.
Key takeaways
- What Booking.com is trying to do is organize information, be able to provide the information in an easier way for people to make decisions, and then help execute those decisions in a better, faster way;
- Making it easier for people to discover, to learn about what they want to do, then to actually make their reservations, then to make sure it’s done the right way, to make sure we’re giving them great value, to make sure they’re getting the best prices, and if something goes wrong, to be available to help them, to help them quickly;
- Nobody wants to pay for marketing. Nobody likes to pay for distribution. Everybody wants the customers to come to them directly and free of charge. That’s what everybody wants. That’s not the way the world works.
Read/listen the full interview at The Verge
