10 Minutes News for Hoteliers 10 Minutes News for Hoteliers
  • Top News
  • Posts
    • CSR and Sustainability
    • Events
    • Hotel Openings
    • Hotel Operations
    • Human Resources
    • Innovation
    • Market Trends
    • Marketing
    • Mergers & Acquisitions
    • Regulatory and Legal Affairs
    • Revenue Management
  • 🎙️ Podcast
  • 👉 Sign-up
  • 🌎 Languages
    • 🇫🇷 French
    • 🇩🇪 German
    • 🇮🇹 Italian
    • 🇪🇸 Spain
  • 📰 Columns
  • About us
10 Minutes News for Hoteliers 10 Minutes News for Hoteliers
  • Top News
  • Posts
    • CSR and Sustainability
    • Events
    • Hotel Openings
    • Hotel Operations
    • Human Resources
    • Innovation
    • Market Trends
    • Marketing
    • Mergers & Acquisitions
    • Regulatory and Legal Affairs
    • Revenue Management
  • 🎙️ Podcast
  • 👉 Sign-up
  • 🌎 Languages
    • 🇫🇷 French
    • 🇩🇪 German
    • 🇮🇹 Italian
    • 🇪🇸 Spain
  • 📰 Columns
  • About us

Explained: How our solution leverages behaviour analysis

  • Maciej Czajka
  • 29 November 2024
  • 3 minute read
Total
0
Shares
0
0
0

This article was written by Hijiffy. Click here to read the original article

In our Explained series, we demystify the intricate technologies that power our AI, Aplysia. In this article, we explore behaviour analysis, its role within the HiJiffy solution, and how it is leveraged for maximum impact.

Understanding behaviour analysis means focusing on how people act and interact. By analysing data, we spot patterns and identify unusual behaviours. Here’s how we apply this in our solution:

  • Tone Classification: We categorise the user’s communication style to understand their tone better.
  • FAQs Insights: We gain valuable insights into frequently asked questions to improve response strategies.

Tone Classification

Let’s use Instagram as an example here. On Instagram Stories, most replies are emojis or brief comments, but requests and inquiries are common, too. By identifying the purpose of each message, we can respond effectively.

Understanding a sentence involves more than just its structure; context, tone, and cultural norms are crucial. We use tone classification to interpret these complexities, ensuring clear communication.

In general, sentences can be divided into four categories:

  1. Declarative: Making a statement or expressing an opinion. They provide information and end with a period.
    • “I booked a room for three nights.”
    • “The view from my window is breathtaking.”
    • “The staff was very nice.”
  2. Interrogative: Asking a question and usually ending with a question mark. In English, they often begin with question words such as who, what, where, when, why, and how, or with auxiliary verbs like do, does, did, is, are, and can.
    • “What time is check-out?”
    • “Do you have any available rooms for tonight?”
    • “Is there a gym in the hotel?”
  3. Imperative: Giving a command, making a request, or offering an invitation. They usually end with a period but can also end with an exclamation mark for emphasis. The subject is often implied to be “you.”
    • “Please send extra towels to my room.”
    • “Turn down the air conditioning.”
    • “Arrange a taxi for 8 AM.”
  4. Exclamatory: Expressing strong emotion or excitement and typically ending with an exclamation mark.
    • “This hotel is amazing!”
    • “I can’t believe how comfortable the beds are!”
    • “What a fantastic experience!”

Our goal is to identify requests and questions to be forwarded to Aplysia. To achieve this, we focus on imperative, declarative (including exclamatory), and interrogative sentence types. 

Next Generation Travel Tech: How AI is Reshaping the Future of Travel – WiT
Trending
Next Generation Travel Tech: How AI is Reshaping the Future of Travel – WiT

To achieve this, we employ vector embeddings, which are high-dimensional representations of text that capture the semantic meaning and context of words and phrases. These embeddings allow us to perform nuanced intent classification by analysing the underlying meaning of sentences rather than just their surface structure. 

Our sophisticated in-house embedding model is designed to classify each new sentence by comparing it to known sentence types, ensuring that it is categorised into the closest matching type. This process aids in understanding the user’s intent more accurately and efficiently.

Behaviour analysis explained

Figure: Vector embeddings. Sentences that are similar end up closer together in vector space, making it easy to compare them with new ones.

FAQs Insights

Every chatbot response offers users a chance to provide feedback with a thumbs up or down. Users provide feedback by selecting either 👍 or 👎.

Reporting and analytics customer satisfaction scores csat explained: how our solution leverages behaviour analysis

Negative feedback highlights where improvements are needed. It’s categorised into:

  • “No information”: Questions that the chatbot was unable to answer due to a lack of information on its knowledge base.
  • “User feedback”: Descriptions of issues written by users.

Feedback insights help hoteliers quickly identify the most urgent information to address, preventing similar complaints from arising. By focusing on the topics that frequently lead to negative feedback, staff can make improvements that benefit both the hotel and its guests.

Behaviour-analysis

Each question comes with related topics used to generate the answer, pinpointing where information might be missing. We’ve listed these questions and their topics and included a direct link to help you improve the related FAQ.

Behaviour analysis

Learn more about our AI

If you are interested in learning more about various technologies used in Aplysia, explore a section of our website dedicated to our artificial intelligence, follow HiJiffy on LinkedIn and subscribe to our newsletter in the footer.

More articles in the Explained series

Sources

This article is based on technical contributions by Eduardo Machado and Vanda Azevedo from HiJiffy’s AI Team.

Please click here to access the full original article.

Total
0
Shares
Share 0
Tweet 0
Pin it 0
You should like too
View Post
  • Innovation

Hospitality Beyond Hotels: Redefining the Future of Retirement Living – Jan Garde & Matthias Huettebraeuker

  • Josiah Mackenzie
  • 7 June 2025
View Post
  • Innovation

Quore, LBA Hospitality Celebrate Nearly a Decade of Partnership

  • Automatic
  • 7 June 2025
View Post
  • Innovation

Digital Key Hotel System: Modernize Your Hotel with Contactless Check-In in 2025

  • Vanshikha Dhar
  • 6 June 2025
View Post
  • Innovation

KWHotel Alternatives in the Philippines – Cloud PMS for Independent Hotels

  • Vanshikha Dhar
  • 6 June 2025
View Post
  • Innovation

Kalibri Labs launches profit platform

  • Brooke Byrne
  • 6 June 2025
View Post
  • Innovation

The U.S. is gearing up for major sports events. With a high-tech makeover, the hotel industry is ready to play.

  • Guest Contributor
  • 6 June 2025
View Post
  • Innovation

dailypoint™ on Track for Growth

  • Automatic
  • 6 June 2025
View Post
  • Innovation

Building the Sustainable Hospitality of Tomorrow: Insights from Thought Leaders, from Strategy to Actions

  • Automatic
  • 6 June 2025
Sponsored Posts
  • Influence Society Publishes Q2 Edition of Societies Quarterly for Visionary Hoteliers

    View Post
  • Case Study: Refinery Hotel Redefines Revenue Management with LodgIQ

    View Post
  • Day & Night: The Bold Rebranding Powering Shiji’s Presence in Global Hospitality Tech

    View Post
Last Posts
  • Riad Kaiss in Marrakech is a tranquil oasis. How one employee made our stay memorable.
    • 7 June 2025
  • Hospitality Beyond Hotels: Redefining the Future of Retirement Living – Jan Garde & Matthias Huettebraeuker
    • 7 June 2025
  • Quore, LBA Hospitality Celebrate Nearly a Decade of Partnership
    • 7 June 2025
  • Great Hospitality is Simple but Powerful and Memorable (My Experience at Magnolia Hotel Denver) – Josiah Mackenzie
    • 6 June 2025
  • New on the Menu: Two crudos and a bullfrog
    • 6 June 2025
Sponsors
  • Influence Society Publishes Q2 Edition of Societies Quarterly for Visionary Hoteliers
  • Case Study: Refinery Hotel Redefines Revenue Management with LodgIQ
  • Day & Night: The Bold Rebranding Powering Shiji’s Presence in Global Hospitality Tech
Contact informations

contact@10minutes.news

Advertise with us
Contact Marjolaine to learn more: marjolaine@wearepragmatik.com
Press release
pr@10minutes.news
10 Minutes News for Hoteliers 10 Minutes News for Hoteliers
  • Top News
  • Posts
  • 🎙️ Podcast
  • 👉 Sign-up
  • 🌎 Languages
  • 📰 Columns
  • About us
Discover the best of international hotel news. Categorized, and sign-up to the newsletter

Input your search keywords and press Enter.