The evolution of hospitality payments is well underway, with a shift towards digitalization, flexibility, and a guest-first approach
Feb 14, 2025
In the hospitality industry, payment complexity has long been accepted as the norm due to multiple IT systems, diverse payment methods, and the need to cater to international guests with varying preferences. By leveraging modern payment solutions such as payment orchestration, embedded payment systems, and commission payment innovations, hotels can improve efficiency, reduce costs, and enhance the guest experience.
Key takeaways
- Payment orchestration: A single-layer platform that connects multiple payment providers, reduces costs, optimizes transactions, and increases acceptance rates. Hotels can benefit from analytics that improve payment processing efficiency and reduce fraud;
- Embedding payments into hotel systems: Seamless integration between booking systems and financial services ensures a smoother guest experience. Selecting a payment provider that specializes in hospitality software improves consistency and flexibility;
- Commission payment innovation: Virtual credit cards simplify commission payments for bookings through travel agencies, streamlining invoicing and reducing administrative burdens;
- Guest-centric payments: Research shows that 40% of guests encounter payment issues at hotels, often due to limited payment method options. Digital payments, payment links, and mobile-friendly solutions enhance the guest experience and eliminate friction;
- Future of hospitality payments: Hotels are embracing digital and contactless payment solutions, driving more direct bookings, increasing operational efficiency, and ensuring seamless transactions for both business and leisure travelers.
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