Samsung kiosks powered by GRUBBRR improves customer experience by reducing wait times while ensuring orders are always accurate.
Embassy Suites Hotels by Hilton is a chain of upscale all-suite hotels trademarked by Hilton Worldwide. As of 2020, there are 257 locations in five countries and territories. Similar to other Hilton brands, 212 Embassy Suites hotels are independently owned and operated by franchisees, while 45 locations are managed by corporate.
Embassy Suites is making waves for its innovative use of the Samsung kiosk powered by GRUBBRR at their famous omelet breakfast station. In this case study, we explore the challenges facing hotels like Embassy Suites, and how the kiosk works to alleviate these challenges.
