With AI-driven analytics and expanded global reach, Cendyn continues to redefine how hotels leverage technology for commercial success
Mar 6, 2025
Cendyn, a global leader in hotel technology, is advancing business intelligence solutions with AI-powered analytics to help hotels harness data-driven insights. By integrating AI into its CRM and Knowland platform, Cendyn streamlines access to actionable intelligence, reducing reliance on manual reporting and enabling hotel sales and marketing teams to make smarter, faster decisions.
Key takeaways
- AI-powered CRM analytics: Cendyn’s new CRM Analytics platform enhances customer relationship management by providing real-time guest behavior insights, optimizing marketing campaigns, and identifying key business drivers;
- Smart narratives for actionable insights: AI-generated summaries simplify complex datasets, allowing hotels to quickly identify trends and take immediate action;
- Knowland’s AI search capability: Following its acquisition of Knowland, Cendyn introduces AI-powered search functionality, enabling hoteliers to retrieve business intelligence through long-form queries, similar to traditional search engines;
- Knowland’s European expansion: Knowland is officially re-entering Europe, starting with London, to support hotels and venues in maximizing revenue opportunities within the MICE sector;
- Enhanced decision-making with AI: By integrating AI across its solutions, Cendyn aims to provide hoteliers with dynamic, real-time intelligence to drive direct bookings and revenue growth.
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