Once Shiji’s technology was activated for the brand, Kapoor quickly saw the impact.
“Using cloud-based technology meant no server hardware, setup, security, power, or maintenance was needed,” Kapoor shared. “We saved a lot across each of these areas and made our hotels a lot more profitable.”
The capabilities of Shiji’s technology, the support provided, and the profitability realized quickly made it a foundational element of Roseate Hotels’ development.
“Shiji technology has become a backbone of our brand. And when your back is strong, your business can always grow by leaps and bounds. That’s what we’ve been able to do with them.”
Less time managing technology allows for more time to provide hospitality
For Kapoor, the role of technology is to make things more efficient behind the scenes and free up the staff to provide a more human, caring experience.
One of the first examples of doing that was getting rid of paperwork. “Everything is on Shiji’s Infrasys product on a tablet for our teams now,” Kapoor shared.
Servers are able to push a button and the chef in the kitchen is instantly notified. They no longer need to walk into the kitchen and explain the order to the chef. “This means they can spend more time with the guest, which leads to higher guest satisfaction because they’re giving more personal attention.”
Roseate staff sees the benefits. “If you ask anyone on my food and beverage team, they’re much happier now. Because our systems are so efficient with Shiji, my frontline staff is more confident, they have more time, and are able to develop more expertise than if I wasn’t working with Shiji.”
Freedom to focus on delivering on their brand promise
With technology in place that enables their team to provide attentive service, Kush and his leadership team can focus on building the brand and delivering consistent quality. Part of that is ensuring consistent excellence, and part of it’s coming up with ways to surprise and delight guests above and beyond that.
“We love to find ways to provide what our guests don’t expect from typical luxury brands. We love to wow them and give them experiences they will talk about with their friends.”
The virtuous growth cycle of technology, team, service, and revenue
This is how technology can create a flywheel that drives the business forward.
You can only make a guest happy if your staff is happy, and you can only make your staff happy if they’ve got the best resources – and the best resources are driven by technology,
Kapoor observed.
The outcome?
“This all leads to more revenue and more profitability, driving the business – and our growth goals – ahead.”
Technology-enabled operations makes the difference
Today, Kapoor is on a mission to share what he has learned with others.
“I have lots of hotelier friends, and I always refer them to Shiji Group anytime they mention technology needs. If Roseate Hotels was not working with them, we wouldn’t be as successful as we are today. They’ve made a tremendous difference in our business.”
“Technology, and how you use that technology in your day-to-day operations, is what helps you stand out,” Kapoor said in closing. “That’s what working with Shiji Group has done for us. We’re more efficient, we’re able to empower our teams, and delight our guests. And that is what helps us grow and become better as a brand.”
