Our March product update is here, think of it as a full system upgrade, fine-tuning every gear in your hospitality engine! From Channel Manager to Booking Engine, ReviewMinder, and beyond, we’re optimizing to keep your operations running at peak performance.
Read on to discover what’s new!
Channel Manager Updates
Booking Engine Updates
ReviewMinder Update
Channels
Channel Manager Update
1) Max – Extranet – Module: Dashboard
What’s New?
- Customizable Landing Page – Users can now set their preferred default landing page. Choose from:
- Availability
- Bookings
- Reports
- Smooth Navigation – Your selected landing page will be the first screen you see upon login.
- Easy Updates – Change your default landing page anytime from the dashboard settings.
- Quick Access – Click the STAAH logo (top left) to return to the dashboard anytime.
2) Max – Extranet – Module: Reports (V2) – Channel Insights
What’s New?
- Multi-Currency Support – Select multiple currencies for your reports.
- Currency Conversion Tool – Easily convert currencies within reports.
- Feature Parity with V1 – Both features were available in V1 and are now integrated into V2.
3) Max – Extranet – Module: Bookings (V1 & V2) – CRS – New Booking
What’s New?
- Meal Plan Code Linking – Properties can now link a meal plan code when making a booking through the CRS, ensuring it is sent to the PMS. (Available for all base rates.)
- Package Inclusions – A new text box allows properties to specify package or rate inclusions, which will be included in the email booking confirmation.
Booking Engine Update
1) SwiftBook – Extranet – Module: Bookings
What’s New?
- Customizable Booking Page View – Users can now set their preferred default view.
- Default Setting – The view is initially set to list view.
- Easy Toggle – Change your view anytime using the toggle in the top right menu.
2) SwiftBook – Extranet – Module: Reports (V2) – Booking Engine – Analytics – Timezone Selection
What’s New?
- Timezone Selection – Choose to generate reports in either UTC or local timezone.
- Enhanced Flexibility – Allows properties to view data in their preferred time format.
- No Manual Conversions Needed – The system automatically adjusts the report to the selected timezone.
- V2 Exclusive – This feature is available only in Reports (V2).
3) SwiftBook – Single Page Confirmation
What’s New?
- Single Page Confirmation – Guests can enter payment details directly on the booking details page, eliminating redirection for credit card collection and direct payment gateways.
- Optimized Hosted Payment Gateways – Redirection still applies but with fewer steps for a smoother experience.
ReviewMinder Update
1) Feature: AI-Assisted Response Tool
- AI-Powered Suggested Responses – Save time while maintaining a professional and consistent tone.
- Easy to Use – Navigate to Extranet > Channel Mapping > Supported Channel Tile > Reviews and click ‘Reply to Guest’ to generate AI responses.
- Full Control – AI suggestions are editable before submission, ensuring personalized replies.
- Supported Channels – Available for Airbnb, Booking.com, Expedia, and Google (Meta).
- Subscription Required – Requires ReviewMinder subscription and an active connection in Max Channel Manager (fees apply).
Important Notice: Victoria’s 7.5% Short Stay Levy Begins April 1, 2025
Starting April 1, 2025, Victoria State, Australia, will enforce a 7.5% Short Stay Levy (SSL) on short-term rental properties.
- Vrbo will remit the levy directly to the Victoria State Revenue Office (SRO).
- Property managers must collect 8.11% SSL from travellers to cover GST and fees.
For more details, click here.
Channels
TravelEssence/Little Travel Group
Little Travel is a B2B travel specialist offering seamless group travel services across Europe. With curated itineraries and reliable operations, they ensure unforgettable travel experiences. Check out how Little Travel can elevate your group travel solutions today.
Nexi
Nexi is a leading European PayTech, driving innovation in digital payments. With secure, seamless solutions for businesses, banks, and consumers, Nexi is shaping the future of cashless transactions. Explore more with Nexi.
