Manual updates are a thing of the past for Vivatel Kuala Lumpur whose investment in a tech boost has paid off in a big way.
Vivatel Kuala Lumpur, strategically nestled in the vibrant heart of the city, offers a seamless blend of convenience and comfort for travellers. As a modern city hotel, Vivatel Kuala Lumpur enjoys an enviable location, providing quick and easy access to all corners of the Klang Valley.
What sets them apart from properties in the vicinity is the wealth of facilities and amenities available within the premises. Whether guests seek relaxation, culinary delights or nearby shopping malls, Vivatel Kuala Lumpur has it all to make their experience a truly pleasurable one.
Key revenue management tasks a challenge
Prior to STAAH, implementation of varied pricing approaches (including opening and closing of stock), expansion into new channels effortlessly and creation of more personalised guest experiences to boost guest spend.
STAAH came recommended by other properties, standing out for their technical excellence, market knowledge and most importantly, customer service.
Optimised workflows and efficiency with STAAH
STAAH enabled automatic syncing of prices, availability and reservations across all Vivatel systems. Its dynamic pricing and other revenue management configurations, including stop-sell limits, promo codes, etc. took manual management out of this key function and brought in greater efficiency, seen in immediate revenue gains. The Vivatel team now relies on STAAH’s in-depth cross-channel analytics to provide actionable insights to optimise revenue.
Another game changer for Vivatel Kuala Lumpur has been the seamless integration of STAAH booking engine with social media channels, significantly enhancing the hotel’s marketing prowess and share of direct revenue. The integration allows marketing strategies to be very responsive to demand and business needs. The results of this crucial marketing integration are visible with bookings up 8% from the website.
Overall, the combined power of STAAH channel manager and booking engine has led to a 23% increase in online revenue.
Adding to the revenue gains, the painless experience of using advanced technology and support when you need it has made the STAAH experience great according to the Vivatel team. According to them, “It definitely pays to do your research, chat to other hoteliers, and find the best solutions on the market.”
We’re glad Vivatel Kuala Lumpur found STAAH and we look forward to continue supporting their journey to success.
