10 Minutes News for Hoteliers 10 Minutes News for Hoteliers
  • Top News
  • Posts
    • CSR and Sustainability
    • Events
    • Hotel Openings
    • Hotel Operations
    • Human Resources
    • Innovation
    • Market Trends
    • Marketing
    • Mergers & Acquisitions
    • Regulatory and Legal Affairs
    • Revenue Management
  • 🎙️ Podcast
  • 👉 Sign-up
  • 🌎 Languages
    • 🇫🇷 French
    • 🇩🇪 German
    • 🇮🇹 Italian
    • 🇪🇸 Spain
  • 📰 Columns
  • About us
10 Minutes News for Hoteliers 10 Minutes News for Hoteliers 10 Minutes News for Hoteliers
  • Top News
  • Posts
    • CSR and Sustainability
    • Events
    • Hotel Openings
    • Hotel Operations
    • Human Resources
    • Innovation
    • Market Trends
    • Marketing
    • Mergers & Acquisitions
    • Regulatory and Legal Affairs
    • Revenue Management
  • 🎙️ Podcast
  • 👉 Sign-up
  • 🌎 Languages
    • 🇫🇷 French
    • 🇩🇪 German
    • 🇮🇹 Italian
    • 🇪🇸 Spain
  • 📰 Columns
  • About us

How Bachcare Holiday Homes Boosted Survey Conversion by 135%

  • Automatic
  • 8 April 2025
  • 1 minute read
Total
0
Shares
0
0
0

Bachcare Holiday Homes is especially fond of ReviewPro’s sentiment analysis tools. It allows them to identify which items were coming up again and again including things that would have never crossed their minds such as the exact number of placemats, pillows and cutlery guests wanted. They also learned that cooking equipment is more crucial than ever before, since people are not going out to restaurants as much due to the pandemic.

Ensuring a Constant Cycle of Improvement

The higher volume of surveys provides a treasure trove of guest feedback for fine-tuning the guest experience.

As survey results are broken down by region, property, department, booking channel, trip type (among other variables), Bachcare Holiday Homes can now easily identify where improvement is needed and which segment is driving the need for improvement. A custom Lifetime Value filter also provided valuable insights into guest satisfaction among the top spenders. As survey results were shared with property owners and holiday managers via a personal portal, in the event of a low rating or negative review, a case was automatically created in Auto Case Management (ACM) and assigned to a team member for follow-up, ensuring nothing was ever left unnoticed.

The feedback also highlighted the strengths that gave Bachcare an upper edge over competitors, such as its 124 holiday managers who are available to guests 24/7.

IHG Hotels & Resorts surpasses 200 open hotels across its Northern Europe market
Trending
IHG Hotels & Resorts surpasses 200 open hotels across its Northern Europe market

‍

None of our competitors offers full services like we do. There is no one on the ground like our holiday managers. It gives our guests and owners peace of mind.
-Fleur Douglas, Head of Managed Services

Please click here to access the full original article.

Total
0
Shares
Share 0
Tweet 0
Pin it 0
You should like too
View Post
  • Categorizing...

Hilton appoints new GM for Waldorf Astoria Los Cabos Pedregal

  • HOTELSMag.com
  • 23 October 2025
View Post
  • Categorizing...

Salamander Washington DC welcomes new managing director

  • HOTELSMag.com
  • 23 October 2025
View Post
  • Categorizing...

Marie-Berengere Chapoton joins Rosewood São Paulo as managing director

  • HOTELSMag.com
  • 23 October 2025
View Post
  • Categorizing...

Orient Express appoints GM for Orient Express Venice

  • HOTELSMag.com
  • 23 October 2025
View Post
  • Categorizing...

Waldorf Astoria Atlanta Buckhead welcomes new GM

  • HOTELSMag.com
  • 23 October 2025
View Post
  • Categorizing...

Neil Jacobs named censor of Baccarat’s Board of Directors

  • HOTELSMag.com
  • 23 October 2025
View Post
  • Categorizing...

Park Tower Hotel secures £348 million refinancing loan

  • Eloise Hanson
  • 23 October 2025
View Post
  • Categorizing...

Discover Mirai Omnichannel, our comprehensive service to maximize Sarai’s potential in your hotel

  • ceciliaalegre
  • 23 October 2025
Sponsored Posts
  • Vincent Ramelli: Thirty Years of Hospitality, Technology, and the Pursuit of Balance

    View Post
  • What does exceptional hospitality look like today? Download SOCIETIES Magazine

    View Post
  • Winning the World Cup of Demand: A Revenue Management Playbook for Major Events – LodgIQ

    View Post
Latest Posts
  • ChatGPT’s New Atlas Browser Has An Agent Mode — And It’s Eyeing Travel
    • 24 October 2025
  • I just made a FREE website for anyone who wants to learn more about AI but feels a little overwhelmed (and doesn't know where to start). 🤯 🏫 50+ FREE courses (Beginner to advanced). 📺 100+ Simple… | Jeremy Connell-Waite | 72 comments
    • 24 October 2025
  • I just made a FREE website for anyone who wants to learn more about AI but feels a little overwhelmed (and doesn't know where to start). 🤯 🏫 50+ FREE courses (Beginner to advanced). 📺 100+ Simple… | Jeremy Connell-Waite | 72 comments
    • 24 October 2025
  • #luxuryhospitality #amanresorts #strategy #yachting #experientialtravel #brandinnovation #luxury #hnwi | Carrie Zhao
    • 24 October 2025
  • #luxuryhospitality #amanresorts #strategy #yachting #experientialtravel #brandinnovation #luxury #hnwi | Carrie Zhao
    • 24 October 2025
Sponsors
  • Vincent Ramelli: Thirty Years of Hospitality, Technology, and the Pursuit of Balance
  • What does exceptional hospitality look like today? Download SOCIETIES Magazine
  • Winning the World Cup of Demand: A Revenue Management Playbook for Major Events – LodgIQ
Contact informations

contact@10minutes.news

Advertise with us
Contact Marjolaine to learn more: marjolaine@wearepragmatik.com
Press release
pr@10minutes.news
10 Minutes News for Hoteliers 10 Minutes News for Hoteliers
  • Top News
  • Posts
  • 🎙️ Podcast
  • 👉 Sign-up
  • 🌎 Languages
  • 📰 Columns
  • About us
Discover the best of international hotel news. Categorized, and sign-up to the newsletter

Input your search keywords and press Enter.