Digitalization has delivered Best Western Plus Palatin Hotel Wiesloch greater operational efficiency and seamless coordination between numerous hotel, event and cultural departments, following the implementation of SIHOT’s customized hotel and event management system.
The convention center, theatre and cultural center with hotel and high-class restaurant hosting over 100,000 customers annually required a solution to underpin complex management for facilitating a wide-range of diverse events. Working in partnership with SIHOT, a hotel management systems, Palatin Hotel implemented the customized solution to minimize the workload for departments and create transparent and less redundant work processes.
With a need for a robust and agile platform for a range of complex events and conferences, SIHOT suite of products is uniquely placed with its fully integrated and comprehensive hotel and event management platform to underpin the entire operations at Palatin Hotel. Through SIHOT.C&B, staff experience is significantly enhanced with a series of customized templates supporting the journey from offer to invoicing, automatically processing all information and centrally available to all departments.
Boosting operational efficiency and directly adding to guest satisfaction, the tailored and integrated solution significantly enhances the customer journey for the 134-room hotel. This includes digital check-in and self-service options, accelerating F&B service speed with mobile ordering and automatic billing integration, while improving overall internal coordination for smoother operations.
“SIHOT is like a Swiss Army knife. There are endless possibilities for using all its functions,” said Matthias Eckstein, Hotel Director, Best Western Plus Palatin Hotel. “SIHOT offers much greater customization options. Since our individual departments have very high standards, we had previously been unable to find a suitable PMS partner — until we discovered SIHOT. For the first time, we felt that everyone could tailor the system exactly to their needs.”
Palatin Hotel uses a combination of SIHOT products including its property management system (SIHOT.PMS), point of sale system (SIHOT.POS), meetings and events management platform (SIHOT.C&B), guest self-service check-in terminal (SIHOT.KIOSK), and the guest-friendly check-in app (SIHOT.GO!).
Nicole Kowalski, Reception Manager, Palatin Hotel said: “With SIHOT.KIOSK our guests can check in easily and independently directly at the terminal, which enables everything from registration to room card coding. Payment is also possible at the terminal or with the guest mobile app. This has allowed us to significantly increase our service level and improve our processes.”
Carsten Wernet, Chief Executive of SIHOT said, “Palatin Hotel’s decision to choose SIHOT as the new PMS was driven by one key factor: customization. Given its numerous departments and specialized requirements, the hotel needed a solution that could adapt flexibly to its operations. With SIHOT, we offer precisely that — nearly every product can be customized to fit each department’s specific needs. Additionally, our system enables seamless integration between different areas such as the hotel, restaurant, parking garage and event management, providing greater efficiency and capturing revenue at every touch point.”
Much more than just a place to stay, managing a public carpark with 416 spaces, the Palatin is also a central hub for the region. Read the full case study to find out how SIHOT developed a solution for full digitalization of the hotel’s needs.
