10 Minutes News for Hoteliers 10 Minutes News for Hoteliers
  • Top News
  • Posts
    • CSR and Sustainability
    • Events
    • Hotel Openings
    • Hotel Operations
    • Human Resources
    • Innovation
    • Market Trends
    • Marketing
    • Mergers & Acquisitions
    • Regulatory and Legal Affairs
    • Revenue Management
  • 🎙️ Podcast
  • 👉 Sign-up
  • 🌎 Languages
    • 🇫🇷 French
    • 🇩🇪 German
    • 🇮🇹 Italian
    • 🇪🇸 Spain
  • 📰 Columns
  • About us
10 Minutes News for Hoteliers 10 Minutes News for Hoteliers 10 Minutes News for Hoteliers
  • Top News
  • Posts
    • CSR and Sustainability
    • Events
    • Hotel Openings
    • Hotel Operations
    • Human Resources
    • Innovation
    • Market Trends
    • Marketing
    • Mergers & Acquisitions
    • Regulatory and Legal Affairs
    • Revenue Management
  • 🎙️ Podcast
  • 👉 Sign-up
  • 🌎 Languages
    • 🇫🇷 French
    • 🇩🇪 German
    • 🇮🇹 Italian
    • 🇪🇸 Spain
  • 📰 Columns
  • About us

Training AI Agents to Improve Personalisation and Boost Conversion

  • Suzanne
  • 13 May 2025
  • 2 minute read
Total
0
Shares
0
0
0

This article was written by Revfine. Click here to read the original article

image

“There has been a lot of buzz and heated discussions about the role and impact of AI in the hospitality industry and travel in general. I have no doubt that AI will lead to a complete overhaul of the hotel tech stack and help with solving labour shortages in hospitality.

Except for the major hotel chains, hotels do not have the financial, technological or talent resources to select, train, implement and maintain AI applications on their own.

We have to give kudos to hospitality tech vendors for the speed with which they have implemented AI in their existing technologies.

So, what should hoteliers do in 2025 to prepare for AI-dominated future? Hoteliers should start asking their existing or potential vendors – PMS, RMS, CRM, CRS, CMS, marketing, operational and back-office technologies – a simple question: “Are you implementing AI in your applications, when are you going to do it, and how will that help my business?”

If there is no clear and definitive answer, fire the vendors or don’t hire them.

As for training and implementing AI agents like ChatGPT or Claude to understand and anticipate unique customer needs in the hospitality industry, I would consider two technologies as a matter of priority in 2025:

Decoding the Restaurant Tech Stack: Vertical Platforms vs Point Solutions
Trending
Decoding the Restaurant Tech Stack: Vertical Platforms vs Point Solutions

  1. I will implement an AI-powered hotel-specific chatbot like Asksuite and Quicktext on the property website to handle 24/7 customer service, trip planning and booking assistance.
  2. I will implement a CRM technology like Cendyn CRM or Amadeus GMS to aggregate all of hotel first-party and zero-party guest data that is cleansed, de-duped, enriched and appended. The CRM technology provides “a single source of truth” for the guest data and not only creates 360-degree guest profiles, but more importantly augments guest profiles with preferences, social media ambassadorship, customer engagement data, etc., which enables hotel departments to do their job more efficiently and effectively. For example, operations can now anticipate guest requests and preferences, and personalise customer experiences; Marketing can finally embark on one-to-one marketing and can significantly increase customer engagements via similar audiences marketing.”

Please click here to access the full original article.

Total
0
Shares
Share 0
Tweet 0
Pin it 0
You should like too
View Post
  • Innovation

LG Electronics Expands Casting Capability to Thousands of Hotel TVs

  • LODGING Staff
  • 24 October 2025
View Post
  • Innovation

Here we are: Best Concept On the Move

  • e.koureli
  • 24 October 2025
View Post
  • Innovation

Here we are: Best Innovative Brand Concept

  • e.koureli
  • 24 October 2025
View Post
  • Innovation

Here we are: Best Innovative Brand Concept

  • e.koureli
  • 24 October 2025
View Post
  • Innovation

ChatGPT’s New Atlas Browser Has An Agent Mode — And It’s Eyeing Travel

  • Adriana Lee
  • 24 October 2025
View Post
  • Innovation

I just made a FREE website for anyone who wants to learn more about AI but feels a little overwhelmed (and doesn't know where to start). 🤯 🏫 50+ FREE courses (Beginner to advanced). 📺 100+ Simple… | Jeremy Connell-Waite | 72 comments

  • Jeremy Connell-Waite
  • 24 October 2025
View Post
  • Innovation

Guest Post: Why the next 100 days will sort…

  • Travel Weekly Group Ltd
  • 24 October 2025
View Post
  • Innovation

Booking.com adds to its robust suite of…

  • Travel Weekly Group Ltd
  • 24 October 2025
Sponsored Posts
  • What does exceptional hospitality look like today? Download SOCIETIES Magazine

    View Post
  • Winning the World Cup of Demand: A Revenue Management Playbook for Major Events – LodgIQ

    View Post
  • The Practical Guide to Hotel Automation

    View Post
Latest Posts
  • Leading Through a Firestorm – Gregory Day, Malibu Beach Inn
    • 25 October 2025
  • IHG bringing Kimpton brand to Salzburg, Austria
    • 25 October 2025
  • New on the Menu: A savory Japanese custard and a sweet Catalan one
    • 24 October 2025
  • Five on Friday: October 24th, 2025
    • 24 October 2025
  • Rosewood launches new campaign to prioritise bespoke experiences
    • 24 October 2025
Sponsors
  • What does exceptional hospitality look like today? Download SOCIETIES Magazine
  • Winning the World Cup of Demand: A Revenue Management Playbook for Major Events – LodgIQ
  • The Practical Guide to Hotel Automation
Contact informations

contact@10minutes.news

Advertise with us
Contact Marjolaine to learn more: marjolaine@wearepragmatik.com
Press release
pr@10minutes.news
10 Minutes News for Hoteliers 10 Minutes News for Hoteliers
  • Top News
  • Posts
  • 🎙️ Podcast
  • 👉 Sign-up
  • 🌎 Languages
  • 📰 Columns
  • About us
Discover the best of international hotel news. Categorized, and sign-up to the newsletter

Input your search keywords and press Enter.