Relay is proud to announce the launch of RelayM™, our latest breakthrough in frontline communication technology, debuting at HITEC 2025. This powerful new addition to our product portfolio bridges the gap between Relay+™ and RelayX™. Based on the RelayX design, RelayM delivers enterprise-grade performance in a form factor that is 35% smaller, making it one of the smallest 5G devices in the market.
Engineering Excellence in a Compact Design
RelayM is an engineering marvel. We challenged ourselves to deliver the core performance and functionality of RelayX in a dramatically streamlined package – optimized for the unique demands of hospitality environments. While RelayM is compact, it still integrates critical communication, panic, and location awareness into a single, simplified device. Building on the success of Relay+, RelayM offers an evolved design that enhances usability and effectiveness in day-to-day hospitality operations. A new integrated screen provides instant visibility into channel, connectivity, and battery status.
RelayM’s size is particularly helpful for housekeepers and mobile staff, as the portable device can easily be clipped to a shirt or worn on a lanyard. This ensures more consistent use and employee protection, all in one holistic tool that addresses both safety and communication needs. RelayM boasts all the capabilities of our previous generation models and more. This includes the TeamTranslate™ feature that has helped escalate our adoption among more than 4,000 hotels, resorts and casinos nationwide and over a million locations tracked.
A Market Leading Approach to Connectivity
RelayM — like RelayX — maintains three active connections simultaneously at all times, including WiFi 6E plus 5G dual cellular connections. To ensure the strongest and most reliable connectivity, it monitors the signal of each network 50 times per second to automatically select the strongest network. It has a backup for the backup, and virtually eliminates communication dead spots.
This approach is critical for safety and consistent communication, especially in large, sprawling hospitality environments. “There were a number of dead zones in the hotel, where we would lose signal… areas that in the past, our communication would drop. We no longer have dead zones,” notes David Palumbo, General Manager of Raleigh Marriott City Center and Relay customer. “Our cellphones, as an example, had dropped in the past but because of Relay, we completely eliminated the dropping of the calls.”
TeamTranslate: AI-Powered Communication
Central to RelayM’s value is our award-winning TeamTranslate™ feature, recently recognized on Fast Company’s 2025 World Changing Ideas list. This AI-powered live translation supports more than 30 languages, enabling instant voice translation with the push of a button without separate apps or devices.
For hospitality’s diverse workforce, TeamTranslate creates safer, more productive, and inclusive environments by eliminating language barriers and ensuring every team member can participate confidently.
Performance That Doesn’t Compromise
Other RelayM features include:
All-Shift Battery Life: Thanks to the new, larger 1780 mAh battery, with 32% more capacity and 25% longer talk time than before, RelayM can cover even the longest shifts, now with 10-16 hours of usage on a single charge.
Crystal Clear Audio: Features the same high-quality 2-watt speaker as RelayX, providing 50% improved perceived loudness than our previous model. And RelayM’s new and improved advanced noise cancellation ensures crystal clear communication even in the most challenging hospitality environments—whether it’s over noisy vacuum cleaners, in bustling lobbies or restaurants, or on loud city streets.
Military-Grade Durability: Built to MIL-SPEC 810H standards with IP66 and IP68 ratings. Waterproof, dustproof, and able to withstand 5-foot drops onto concrete.
Setting New Industry Standards
RelayM showcases our commitment to continuous innovation and setting new industry standards. By combining cutting-edge engineering with cloud technology and AI-powered features like TeamTranslate, we’re driving the evolution of frontline communication technology.
