Property management software Hospitable has launched a fully automated Security Deposit feature that unifies deposit collection, guest identity verification, and chargeback protection into a single workflow built directly into the platform.
It marks the first time these layers of protection have been combined and automated in this way, with no additional tools, subscriptions, or manual oversight required.
The feature is designed to run in the background from the moment a reservation is confirmed. Hosts simply set the deposit amount per property, and the platform handles the rest. Deposits are requested, held, and released automatically, with no reliance on booking platforms or third-party payment tools.
As part of the process, guests are required to complete identity verification before check-in, adding a critical layer of accountability. This verification is built into the deposit flow, so hosts don’t need to chase guests or use separate screening tools. Check-in instructions are automatically withheld until the deposit and ID checks are completed.
All guest communication is also automated. Hospitable sends professional, branded messages to prompt deposit payments, issue reminders, and confirm the deposit’s release, keeping the guest experience clear and consistent without adding extra work for hosts.
If an issue with a guest arises during a stay, such as damage or missing items, hosts can file a charge request directly from their inbox using a simple form. Most charge requests are reviewed and resolved within a day, with funds returned to the host immediately and without platform mediation or drawn-out disputes. Chargeback protection is included with every deposit, shielding hosts from costly reversals and ensuring funds are secure even if a guest challenges the charge.
Hospitable charges a flat 2% per security deposit, with everything included: automated collection, guest messaging, ID verification, and chargeback protection. The feature is already built into the Hospitable platform and ready to use, making it one of the most affordable and comprehensive solutions available for this level of protection.
While some STR platforms offer elements like deposit handling or guest ID checks, Hospitable is the first to combine all three into a single automated flow built natively into the hosting experience. This gives operators a reliable, hands-off way to protect their properties without slowing down operations.
Pierre-Camille Hamana, CEO and Founder of Hospitable, said: “Security deposits have been treated as an afterthought for too long. Most tools make them difficult to manage or awkward to enforce, so they often get skipped, which leaves hosts exposed when something goes wrong. We’ve built them into the structure of the booking itself. There’s no extra system to manage, no steps to remember, and no need to chase guests. It’s one process, from start to finish, that quietly handles what used to take a dozen manual tasks.”
Launched in 2016 as a time-saving PMS, Hospitable has evolved into a short-term rental super app that goes beyond traditional property management – automating guest messaging with AI, optimizing nightly rates, managing rental agreements and security deposits, coordinating teams, and powering direct booking websites with built-in payments and property protection.
For more information, visit www.hospitable.com.
