Royal River’s dedication to guest satisfaction is evident not only in its service delivery but also in its exceptional online reputation. The hotel consistently outperforms industry benchmarks, securing its place among the most highly rated luxury properties in Europe.
Year to date, Royal River has seen impressive performance across key Reviewpro Reputation metrics, with the following year-over-year (January–June) highlights standing out:
- Global Review Index™
94.8%: up +3.2 points compared to the same period in 2024.
This is well above the European 5-star benchmark, which generally averages around 89–90%.
- Semantic Analysis Score
85.4%: +5.1 points from 80.3% in 2024
- Management Response Rate
95.4%: +4.6 points from 90.8% in 2024
This exceptional response rate shows enhanced engagement, with Royal River far exceeding the European 5-star average (~70%).
“It’s not just about tracking scores, it’s about translating guest feedback into actionable insights that help us personalize every touchpoint.”
— Lydia Rodríguez, General Manager, Royal River Luxury Hotel Tenerife
Conclusion
By integrating Shiji’s Infrasys POS and Reviewpro Reputation, and embracing a data-driven, guest-centric strategy, Royal River has reinforced its position as one of Europe’s premier luxury resorts.
The results speak for themselves: zero order errors across five outlets, and consistently high guest satisfaction scores confirmed by Reviewpro Reputation data. With a team empowered by intuitive technology and the ability to personalize each touchpoint, Royal River shows how innovation can elevate hospitality, without losing the human touch.
