10 Minutes News for Hoteliers 10 Minutes News for Hoteliers
  • Top News
  • Posts
    • CSR and Sustainability
    • Events
    • Hotel Openings
    • Hotel Operations
    • Human Resources
    • Innovation
    • Market Trends
    • Marketing
    • Mergers & Acquisitions
    • Regulatory and Legal Affairs
    • Revenue Management
  • 🎙️ Podcast
  • 👉 Sign-up
  • 🌎 Languages
    • 🇫🇷 French
    • 🇩🇪 German
    • 🇮🇹 Italian
    • 🇪🇸 Spain
  • 📰 Columns
  • About us
10 Minutes News for Hoteliers 10 Minutes News for Hoteliers 10 Minutes News for Hoteliers
  • Top News
  • Posts
    • CSR and Sustainability
    • Events
    • Hotel Openings
    • Hotel Operations
    • Human Resources
    • Innovation
    • Market Trends
    • Marketing
    • Mergers & Acquisitions
    • Regulatory and Legal Affairs
    • Revenue Management
  • 🎙️ Podcast
  • 👉 Sign-up
  • 🌎 Languages
    • 🇫🇷 French
    • 🇩🇪 German
    • 🇮🇹 Italian
    • 🇪🇸 Spain
  • 📰 Columns
  • About us

TRYBE Integrates with Revinate to Elevate Personalisation and Drive Direct and Ancillary Revenue in Hospitality

  • Automatic
  • 25 July 2025
  • 3 minute read
Total
0
Shares
0
0
0

This article was written by Hospitality Technology. Click here to read the original article

image

RoomKeyPMS is celebrating a remarkable milestone in its long-standing partnership with Lakeview Hotels & Resorts: 20 years of continuous collaboration and trusting RoomKey as its property-management solution. From a single-property launch in Brandon, Manitoba, to a portfolio-wide implementation across Canada, the hotel company’s loyalty to RoomKey reflects two decades of shared innovation, operational evolution, and an unwavering commitment to guest experience.

“RoomKey has been part of our journey from the ground up,” said Jeannette Clarke, Regional Operations Manager for Tech Support, HR, Loyalty Programs, and Reservations Services at Lakeview Hotels & Resorts. “Back in 2005, we were looking for a front desk and call center solution that was simple, affordable, and fast to train on. RoomKey checked every box, and it still does today.

A History of Hands-On Innovation

Lakeview’s journey with RoomKey began when the team sought to modernize outdated reservation systems and streamline operations across multiple locations. With their Brandon hotel serving as the inaugural property, RoomKey was adopted as a flexible and intuitive system that empowered staff (regardless of tech background) to efficiently manage both front desk and centralized reservations.

Over time, Lakeview transitioned from legacy systems to RoomKey’s more robust, cloud-based tools. Today, their operations span regions with diverse guest demographics, from work crews and oil and gas contractors in Western Canada to leisure travelers and corporate guests in the Prairies.

Your Ultimate Hotel Tech Checklist for 2025: Must-Have Tools and Why Integration Matters
Trending
Your Ultimate Hotel Tech Checklist for 2025: Must-Have Tools and Why Integration Matters

“From the beginning, our approach to hiring has focused on attitude over experience,” Clarke said. “RoomKey makes that possible. It’s quick to learn, and the support from their team is second to none. You don’t have to be a tech wizard to get up and running.”

A Partnership That Listens

Lakeview’s longevity with RoomKey isn’t just about software — it’s about service. From early days of tech support and troubleshooting to more recent collaboration on mobile check-in and payment processing, Lakeview has seen the platform evolve to meet real-world needs.

“They’ve always been receptive to user feedback,” Clarke added. “RoomKey takes a thoughtful approach to development. It’s not about reacting fast; it’s about building the right thing for all users.”

That feedback loop has led to system enhancements like recurring reservations, more robust group block tools, and improved rate-linking functionality — features Lakeview teams use daily to drive efficiency and deliver exceptional guest experiences.

People-First Technology

Lakeview’s operations are defined by their personal touch and dedication to service, a philosophy that aligns with RoomKey’s ethos.

“At Lakeview, we empower every staff member to turn a guest’s day around,” Clarke said. “Whether it’s fixing an error, acknowledging a concern, or making someone smile, we do what it takes. RoomKey helps us do that faster, with tools that keep us nimble and informed.”

Their properties include everything from traditional roadside inns to tech-forward urban hotels like the Grand Winnipeg Airport Hotel, just steps from the departure gate and now offering RoomKey’s mobile check-in experience.

Looking Ahead

As Lakeview prepares for transitions within its leadership and considers the next chapter of growth, RoomKey remains a trusted partner. From payment processing to future-facing feature requests, the collaboration continues to evolve.

“We may have started with a simple solution for reservations, but RoomKey has grown with us,” said Clarke. “Twenty years later, we’re still finding new features and improvements. That’s the mark of a partner — not just a vendor.”

Shane McPhail, RoomKey PMS Product Director, agreed with Clarke, saying Lakeview has been an incredible partner from the very beginning.

“The feedback from Lakeview Hotels & Resorts has helped shape our product, and their dedication to service has inspired how we think about technology,” McPhail said. “Reaching 20 years together is more than a milestone; it’s a testament to shared values and mutual respect. We’re proud to have earned their trust, and we’re excited for what’s next.”

Please click here to access the full original article.

Total
0
Shares
Share 0
Tweet 0
Pin it 0
You should like too
View Post
  • Hotel Operations

Hospitality America Welcomes Ryan Sistare as VP of Operations

  • Automatic
  • 30 September 2025
View Post
  • Hotel Operations

Loyalty Without Recognition Isn’t Loyalty

  • Automatic
  • 30 September 2025
View Post
  • Hotel Operations

Dina Belon’s 30-Day Hotel Turnaround Plan, Cities as Amenities, Community Engagement, Win/Win Partnerships & More

  • Josiah Mackenzie
  • 26 September 2025
View Post
  • Hotel Operations

Ordinarily extraordinary guest service

  • Automatic
  • 26 September 2025
View Post
  • Hotel Operations

Beyond “Wow,” “Unreasonable,” and “Outrageous: Train Your Team To Deliver Ordinarily Extraordinary Guest Service

  • Automatic
  • 25 September 2025
View Post
  • Hotel Operations

USF and McKibbon Hospitality Continue Cooperative Learning Program

  • LODGING Staff
  • 25 September 2025
View Post
  • Hotel Operations

Hotel Training Needs a Rethink: From Checklists to Commitment

  • Automatic
  • 25 September 2025
View Post
  • Hotel Operations

How Residhotel Boosted Guest Satisfaction, Upselling and Team Efficiency

  • Lou Rondy
  • 23 September 2025
Sponsored Posts
  • Winning the World Cup of Demand: A Revenue Management Playbook for Major Events – LodgIQ

    View Post
  • The Practical Guide to Hotel Automation

    View Post
  • 2025 SOCIETIES Quaterly 3

    View Post
Latest Posts
  • 6 Hotel Marketing Budget Fixes to Survive (and Thrive) This Budget Season
    • 30 September 2025
  • I built an SEO + AEO monitoring tool that tracks traffic from Google, Bing, Perplexity, Gemini, Claude, Copilot, and Meta AI across ALL your websites in a single dashboard. The link is below, but… | Eduard Mur
    • 30 September 2025
  • First Principles of Marketing: Why Marketing Exists — Soler & Associates | Marketing Hotel Technology
    • 30 September 2025
  • Half of Americans Plan to Travel This Holiday Season, With Hotels Remaining the Top Choice for Lodging
    • 30 September 2025
  • Marriott Bonvoy Launches New Outdoor Platform and Collection Brand
    • 30 September 2025
Sponsors
  • Winning the World Cup of Demand: A Revenue Management Playbook for Major Events – LodgIQ
  • The Practical Guide to Hotel Automation
  • 2025 SOCIETIES Quaterly 3
Contact informations

contact@10minutes.news

Advertise with us
Contact Marjolaine to learn more: marjolaine@wearepragmatik.com
Press release
pr@10minutes.news
10 Minutes News for Hoteliers 10 Minutes News for Hoteliers
  • Top News
  • Posts
  • 🎙️ Podcast
  • 👉 Sign-up
  • 🌎 Languages
  • 📰 Columns
  • About us
Discover the best of international hotel news. Categorized, and sign-up to the newsletter

Input your search keywords and press Enter.