Now integrated into its Guest Manager
eviivo, an all-in-one property management system (PMS), has launched a full integration of WhatsApp and SMS messaging into its AI-powered Guest Manager.
This enhancement enables property managers to engage guests with guests more.
Integrated directly into Guest Manager’s unified Conversations inbox, the feature allows hoteliers and operators to manage and automate two-way WhatsApp and SMS communications alongside emails, guest messages received via OTA platforms, AI-powered chatbot interactions, and more— in one place.
WhatsApp is widely used in Europe while SMS is preferred in the US, so this update allows for regional preferences.
Operators can connect with guests on the channels they’re most likely to see and respond from.
Text messages reportedly boast a 98% open rate nearly five times higher than email and over 80% of people check notifications within five minutes.
Michele Fitzpatrick, CEO of eviivo, commented: “The integration of WhatsApp and SMS into our messaging suite, meets a clear and urgent need in the hospitality industry: helping hoteliers and hosts connect with guests on the platforms they actually use.
“We’re proud to be the first to offer a truly unified, messaging solution across email, OTAs, direct booking, SMS, and WhatsApp, all in one place, using local numbers, and with 24/7 availability thanks to our AI-powered capabilities.
“It’s about giving operators the essentials that directly impact guest satisfaction and experience while making team communication simple and scalable across every property they manage.”
