Boutique Malta hotel simplified OTA management and gained reliable support, all without rising costs — thanks to STAAH.
Tucked away in Żebbuġ, Malta, Lulu Boutique Hotel is a property that thrives on individuality and charm. With just seven suites, no two rooms are alike — from a penthouse with a private heated rooftop pool to cave-like jacuzzi and sunlit duplexes, Lulu redefines the boutique hotel experience.
But behind the stunning design and luxurious amenities was a challenge shared by many small, independent hotels: managing online distribution efficiently without being weighed down by high costs or impersonal service.
Growing costs and limited value posing a risk for the business
Before STAAH, Lulu Boutique Hotel was using another provider to manage its room distribution, but it wasn’t the right fit.
The pricing for the service were rising every year, but the business wasn’t seeing additional value from it. As a small hotel, paying for extra services that were not being used, this was becoming a big concern.
With each suite so carefully curated, Lulu needed a tech partner just as thoughtful — one that offered reliability, affordability and a personalised approach. That’s when STAAH came into the picture.
Choosing STAAH: consistent pricing, outstanding support
It wasn’t just the features that won Lulu over — it was the people behind the product.
“We’ve had the same amazing support team from the start. There’s no staff turnover, no passing the buck. Every query is handled promptly and professionally,” says the team.
And unlike their previous provider, STAAH didn’t hike up prices year after year. In fact, Lulu has been on the same plan and rate for two years, while still benefiting from constant platform improvements and added features.
Powerful channel management features that made a difference
The STAAH Channel Manager has helped Lulu Boutique Hotel stay in control — and on top — of their online presence. Some of the most appreciated features include:
- Group bookings management. Even for a small property, managing group bookings across platforms can get tricky. STAAH’s smart tools make it easy.
- Rate comparison tool. The team loves the ability to see how their rates stack up in real time — helping them stay competitive without second-guessing.
- On-the-go access through STAAH mobile app. Whether they’re managing bookings from the hotel or out and about, the STAAH mobile app makes it effortless to adjust availability or rates anytime, anywhere.
- Channel-specific rate adjustments. Lulu’s team can fine-tune pricing per online travel agent (OTA) or supplier, maximising profitability while maintaining rate parity.
For a hotel with just seven rooms, the Lulu team now operate with the same tech advantages as a much larger property.
A boutique property with huge potential
While Lulu Boutique Hotel hasn’t yet explored STAAH’s booking engine or tracked exact growth numbers, the results speak for themselves: smoother operations, more flexibility and peace of mind knowing their tech partner won’t surprise them with hidden fees or new charges.
STAAH offers tools that work and service that cares. That combination has made all the difference.
And as the hotel continues to attract guests seeking one-of-a-kind stays in Malta, STAAH will be right behind them — quietly powering the backend, ensuring every booking flows smoothly, and supporting their continued growth.
Want to streamline operations without compromising your boutique charm? Talk to the STAAH team and experience tech that fits your hotel, not the other way around.
